Service Catalog - Additional Fields

While customizing the service request form, you may want to capture additional details about the service apart from the preset fields. The Service Catalog - Additional Fields is where you can configure additional fields for the service requests. You can configure additional fields for all the service requests (irrespective of the service category) or for service requests of specific service category. The different types of fields are, Text fields, Numeric fields, Date / Time fields and Decimal fields.

To add additional fields,

1. Go to Admin > Service Catalog > Service Catalog - Additional Fields.

2. From the configuration wizard page, click Add Field.

3. Select the Service Category for which the additional field should appear. The common additional fields for Incident and Service requests can be viewed below the header pane. Click 'View List' to view the entire list.

Text Additional fields

If the additional fields are for alphabets and alphanumeric characters, then use the Text Additional Fields. You can add up to 24 Text fields in the New Incident form.

1. By default, the Text tab is selected. Specify the Label for the Additional field.

2. Specify any relevant information about the additional field in the Description text field.

3. You have 3 types of text field namely, Single-line, Multi-line and Pick List (drop-down menu).

   • Single-line: A Single-line text field is for text which can be accommodated in a single line.

   • Multi-line: The Multi-line text field is for text which requires a lengthy description.

   • Pick List (drop-down menu): The Pick List or drop-down menu allows you to add a list of items from which you can select. To add the items, enter the value in the highlighted text field. Click Add Item. The value is added to the list. To delete an item, select the item and click the Delete button.

4. You can also specify the Default Value to appear in the new incident form.

5. Click Save button to save the settings.

Numeric Additional fields

If the additional fields are for only numeric characters, then use the Numeric Additional Fields. You can add up to 8 Numeric fields in the New Incident form.

1. Click the Numeric tab.

2. Specify the Label for the additional field.

3. Specify any relevant information about the additional fields in the Description text field.

4. Save the settings.

Date / Time Additional fields      

If the additional fields are for data and time, then use the Date / Time Additional Fields. You can add up to 8 Date / Time fields in the New Incident form.

1. Click the Date/Time tab.

2. Specify the Label for the additional field.

3. Specify any relevant information about the additional fields in the Description text fields.

4. Click Save to save the settings.

Decimal Additional fields

If the additional fields are for Decimal characters, then use the Decimal Additional Fields. You can add up to 8 Decimal fields in the new service form.

1. Click the Decimal tab.

2. Specify the Label for the additional field.

3. Specify any relevant information about the additional fields in the Description text fields.

4. Click Save to save the settings. Note that while specifying the decimal value, the allowed length of digits for the integer part should be less than or equal to 13, and the allowed length of digits after the decimal is 2. If the value exceeds, then the value would be truncated and saved.

These additional fields will appear in the Service Fields section of the new service form. To delete the user-defined fields, instead of adding the label names, delete the existing label names you wish to remove from the fields of the form and click Save.