Scanning Windows PCs

You can configure the Windows domains available in your network and scan the workstations associated with these domains. When you set up the ServiceDesk Plus - MSP application and start it for the first time, the application will scan your network and identify all the available Windows domain in your network.

To view the discovered domains:

1. Log in to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

2. Click the Admin tab in the header pane.

3. In the Asset Management block, click the Scan Windows PCs icon. The resulting page displays the discovered list of Windows domains. You can add, edit, or delete domains.

If you find that there are some domains that are missing in the list, then you can add those domains manually also.

Add Domains

To add a new Windows domain:

1. Click the Add New Domain link available at the top right corner of the Windows Domain List page.

2. In the Add Domain form, enter the Domain Name. This field cannot be left empty and must have unique values.

3. Enter the Domain Controller name for the Active Directory Server from where the workstation list needs to be fetched.

4. Though the login name and password are not mandatory fields, they are required if you want to scan the domain and discover the associated assets and workstations. So enter the Login Name and Password for the domain.

5. If you wish to add any description for the domain, enter it in the Description text box.

6. Click Save.

If you want to add more than one domain, then instead of clicking Save, click the Save and add new button. This adds the new domain and reopens the add domain form after displaying a message that a new domain is added.

At any point, if you decide not to add the new domain, then click Cancel to get back to the Windows domain list. Clicking the View List link on the top right corner of the add domain form will also take you to the Windows domain list.

Edit Domains

When the application identifies the various domains in your network, it will list all those domains. But the login name and password for these domains need to be provided manually by editing the domain information before proceeding to scan a particular domain.

To edit the domain information:

1. In the Windows Domain List page, click the edit iconbeside the Domain Name that you wish to edit.

2. In the Edit Domain form, you can modify the name of the domain, login name, password, and description of the domain.

3. Click Save to save the changes performed. At any point, if you wish to cancel the operation that you are performing, click Cancel.

Even while editing a domain, if you wish to add a new domain, then click the Save and add new button instead of clicking Save button after making the changes.

Delete Domains

To delete Windows domains:

1. In the Windows Domain List page, click the delete iconbeside the Domain Name that you wish to delete. A confirmation dialog is opened.

2. Click OK to proceed with the deletion. If you do not wish to delete the domain, then click Cancel.

Scan Domains

You can scan the domains that are available in your network, if the domain details have the login name and password information.

To start scanning a domain

1. Click the scan domain iconavailable beside the Domain Name that is to be scanned. The scanning wizard displays the various Organizational Units (OUs) available in that domain.

2. Choose the specific OU for which you wish to execute the scan operation by selecting the check box beside it.

3. Click Start Scanning. The scanning will start and the progress of the scan will be displayed in the pop-up window. Once the scanning is complete, the details about how many were scanned, how many failed will be listed along with the information on the possible reason for scanning failure.

You can view the scanned workstations in the Inventory module. The problems encountered during the scanning of workstations will also be logged and can be viewed from the Diagnostics tab.