Customizing the Dashboard

Adding a Dashboard

Apart from the dashboards available by default such as Helpdesk, Problem & Change, Assets, and Business Dashboard, new dashboards can be added as per the requirement. For eg, You can create a dashboard to display data across Helpdesk, Problem&Change, and Assets in one place. Reports summary, Requests status by priority can be made to be displayed in a single dashboard. An organization's intranet or another resource page can be added as an external widget in a dashboard by giving the URL of that page.

To add a new dashboard, click New > New Dashboard.

• Enter a name and description for the dashboard.
• Select the Create Executive Dashboard checkbox if you want to create a dashboard with only the helpdesk and external widgets. Executive dashboards can be shared with the technicians and requesters alike whereas the normal dashboards can be shared only with technicians.  
• Select the widgets you want to add to the dashboard. These widgets could be from helpdesk, problems&change, and assets.

• If any custom report is added to the dashboard from the reports tab, those custom reports will be listed under the custom report widgets and can be added to the new dashboard by clicking on the checkbox. 

• If you want to add external links such as a resource page, an intranet, etc. as a widget, click External Widgets and add a name and enter the URL.
• Click the plus icon to add more external widgets to the dashboard.

• Select the number of columns to be displayed on the dashboard. The widgets will be arranged according to the columns you select.
• Select the sharing options of the dashboard by clicking on the respective radio button. Select Private to hide the dashboard from the public view.
• Select Public to show the dashboard in the public view.
• Select Shared to show the dashboard to the selected technicians. To select the technicians, enter the username/email of the technician.
• You can also give access to the dashboard based on organization roles such as Department Heads, Regional Managers, etc.
• Choose the roles in the organization roles field. 

• Click Save.

Editing a Dashboard

The dashboards can be edited and updated from time to time. To edit a dashboard,

• Click Dashboard options on the top right corner and select Edit Dashboard.

• Remove or add widgets, rename the dashboard, or add a new description.
• Click Save.

To delete a dashboard,

• Click the dashboard you want to delete.
• Go to the settings menu.
• Click Delete Dashboard.

Adding and Organizing the widgets

New widgets can be added to the dashboard. A maximum of 20 widgets can be added to a single dashboard.

To add new widgets to the dashboard, click New > New Widget.

• Select the widgets you want to add. It will get added to the dashboard once you click on the widget name.

• If you want to add external widgets click the Existing Widgets tab.

• Enter a name and the URL. Click Add.
• Click Save Configuration to save it.

To organize the widgets,

• Click Organize widgets.
• You can drag and drop the widgets to a new position.

• You can also drag and resize the widgets.

To delete a custom widget,

• Click the settings icon and select Organize widgets.
• Click the remove widget icon in the top right corner of the widget.

• Select Reorder to change the order of the dashboards.
• Enter a number for each dashboard according to the order they should appear.
• You can also drag and drop fields to reorder.

• Select a layout style: Fixed or Fluid. Fixed would fix the dashboard size to a constant width. Fluid allows the dashboard to occupy the full screen.

• Click Background color to change the background color of the dashboards page.

• Check/Uncheck the tick mark to show/hide the dashboard.

• Click the edit icon to edit the dashboard.
• Click the delete icon to delete the dashboard.