Deluge Scripting in ServiceDesk Plus MSP
Using Deluge scripting, you can build Custom Functions that allow you to manipulate data within ServiceDesk Plus and other external applications. Custom functions help simplify complex, multi-step actions through program scripts that you can write and execute.
Custom functions are used in Requests and Changes modules, specifically in Business Rule, Request Trigger, Change Trigger, and Request Life Cycle. To learn how to use custom functions in each of these features, visit the following links: