Performance Monitoring Tool
Monitor ServiceDesk Plus MSP' software metrics and scale the application's capacity (based on memory utilization and cpu utilization) using the performance monitoring tool. This tool through regular monitoring (as per the configured schedule) checks for performance issues and finds out their rootcause. It presents "a clear picture of performance issues" which enable the application user to provide the administrator with the exact log details required for tackling application slowdowns effectively.
Notes:
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Performance monitoring tool is an URL-based tool which can be enabled/disabled only via an URL. Only a Technician with SDAdmin role has the rights to operate the performance monitoring tool |
Contents
This tool helps you to report the issues in detail to the support team.
To enable and use this,
- Go to the Support tab by clicking on the icon.
- Select Support Tool from the menu on the left.
- You will be taken to the ServiceDesk Plus Issue Analysis page.
- Enter CPU limit, Free Space, and monitoring time interval.
- Click on Enable Performance monitor.
- When the issue is recreated, download the support file which is available on the left side and upload it to the support team.
When will the performance monitoring tool alarm you?
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When the parameter 'cpu usage' exceeds the threshold value for the specified time interval (OR)
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When the parameter 'free memory' goes below the threshold value for the specified time interval
Performance Monitoring Scheduler Details
Viewing details generated during Performance Monitoring (in version 9400 and above)
- Click 'System Log Viewer' under 'Support Tab'
- Logs generated during performance monitoring will be appended with the threaddump0.txt file (under the location SDPMSP_home/log/Directory) and the reason for the performance degradation will also be available in the same.
Viewing details generated during Performance Monitoring (in versions below 9400)
- Click 'System Log Viewer' under 'Support Tab'
- Logs generated during performance monitoring will be appended with the threaddump0.txt file (under the location SDPMSP_home/server/default/log/ Directory) and the reason for the performance degradation will also be available in the same.