Introduction

ManageEngine ServiceDesk Plus MSP is a help desk and asset management software solution that MSPs can use to deliver efficient IT service to their customers.  

Account Management with ServiceDesk Plus MSP

Using ServiceDesk Plus MSP, help desk agents and IT managers can monitor and maintain the IT assets and requests of several organizations from a single console. Within the application, each organization is referred as an Account. You can create separate configurations, workflows, approvals, and SLAs for each of the accounts. 

An end user or employee of an organization or account cannot raise a ticket in another portal or account. However technicians can raise and handle tickets for any of the associated accounts.

All accounts are displayed on the top bar of the application. For account-specific details and configurations, click the respective account.  

With ServiceDesk Plus MSP, you can provide IT support to various organizations in the following areas:

• Request
• Problem
• Change
• Projects
• Solutions
• Assets
• Accounts
• Billing
• Reports
• Configuration Management Database
• Purchase
• Contracts