Adding Reminders

You can add reminders to the request using this add reminders option. All the pending tasks specific to the request can be added as reminders. The technician can add these task list as a personal reminder to himself/her. On adding these reminders they get displayed in the My Reminders page. To add reminders,          

1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

2. Click the Request tab in the header pane.

3. Click the Title of the request to add reminders. This opens the View Request page.

4. Click on the Actions tab on the top right side of the page. Click Add Reminder link. This opens the Reminders page.

5. Specify the content in the given text field on the left side of the page.

6. Select the Date on clicking the calendar button to remind you of the task.

7. Select the Time of reminder from the combo box.

8. Select the buffer time from the Remind me before combo box.

9. Click Add button to add the reminder. You can see the reminder getting listed in the My Reminders page.