Associate Project to Request

Requests can be broken down into a project for handling specific activities concerned with the request which might need special attention. This splitting up of requests into a project will be especially useful for service requests that might contain innumerable tasks which have to be executed in a systematic way. This page explains to how you can Associate, Add, View and Detach Projects to/from Requests.

Associating Project to request
Viewing Associated projects
Detach Request from Project
Project-Request Association API Format Changes (From version 14800)

Technicians can associate existing projects to the request. To associate project,

Click the Requests tab in the header pane. This opens the request list view page.
Click the Subject link of the request which you wish to associate with a project. This opens the request details page.
Select Associate Project from Actions drop-down menu.
Associate Request to Project popup box opens up.
Select the desired project by clicking the respective radio button
Click Associate button (available above the projects being listed) to associate project to the request. You can associate the same project to several requests.

Alternatively, hover over Associate Project on the right-side pane and then click New to create and associate a new project or click Search to associate an existing project.

Note: Once the project has been associated to the request, the Associate button will be replaced with View Problem button.

View Associated Projects

You can view the projects associated to the request by doing the following:

From the request list view page, select the request for which you want to view the associated project. This opens the request details page.
Click the number beside the Associated Project on the right-side pane.

Note: You can also view the project by clicking the dropdown beside View Project button and selecting the View Project option.

Detach Request from Project

If you want to add another project to the request then the existing project has to be detached.

To detach a project,

From the request list view page, select the request from which you wish to detach the project. This open the request details page.
Select Detach Project from the Actions drop-down menu or select Detach by hovering over Associated Projects on the right-side pane.

Project-Request Association API Format Changes (From version 14800)

URL (Old)	URL (New)	Method	Input_data(Old)	Input_data(New)	Output Format (Old)	Output Format (New)
/api/v3/requests/(request_id)/project	/api/v3/requests/(request_id)/projects	Post	{ "request_project_association": { "project": { "id": "1" } } }	{ "projects": [ { "project": { "id": "1" } } ] }	{ "request_project_association": { "request": { "id": 1 }, "project": { "id": 1 } }, "response_status": { "status_code": 2000, "status": "success" } }	{ "projects": { "request": { "id": 1 }, "project": { "id": 1 } }, "response_status": [ { "status_code": 2000, "status": "success" } ] }
/api/v3/requests/(request_id)/project	/api/v3/requests/{request_id)/projects	GET			{ "project": [ { "project": { "id": "1", "title": "Project title" } } ], "response_status": [ { "status_code": 2000, "status": "success" } ] }	{ "projects": [ { "project": { "id": "1", "title": "Project title" } } ], "response_status": [ { "status_code": 2000, "status": "success" } ] }
/api/v3/requests/(request_id)/project	/api/v3/requests/(request_id)/projects	DELETE	{ "request_project_association": { "project": { "id": "1" } } }	{ "projects": [ { "project": { "id": "1" } } ] }	{ "response_status": { "status_code": 2000, "status": "success" } }	{ "response_status": [ { "status_code": 2000, "status": "success" } ] }