Requests

• Request - Introduction

• Request details page

• Request list view

• Create an incident request

• Raise a service request

• Custom views

• Edit request

• Editing requests (For Requesters)

• Request collaboration

• Solution Suggest

• Close request

• Pick up requests

• Assign request to technician

• Unassign technician from request

• Start/Stop request timer

• Schedule request status change

• Request dependancy marking

• First call resolution

• Status change comments

• Add a note

• Add a reminder

• Merge requests

• Share a request

• Duplicate an incident request

• Duplicate a service request

• Link requests

• Associate problem to request

• Associate change to request

• Associate project to request

• Print a request

• Add a resolution

• Search solutions

• Submitting for approval

• View requester details

• Email the requester

• Forward the request

• SMS technician

• Email the technician

• Request conversations

• View requests based on filters

• Customize request list view

• Workorder assessment

• Work Log Timer

• Multi-site on requests

• Create service request from incident request

 

 

• Convert incident request to service request

 

 

• Convert service request to incident request

 

 

• Associate purchase orders

 

 

• Importing requests

 

 

• Delete a request

 

 

• Request trash

 

 

• Service request editor

 

 

• Technician space

 

 

• Search for requests

 

• • Search request

 

• • Advanced search

 

• Tasks

 

• • Task- Introduction

 

 

• • Adding task

 

 

• • Mark/ Assign task

 

 

• • Task list view page

 

 

• • Custom views

 

 

• • Tasks details page

 

 

• • Organizing Tasks

 

 

• • Configuring Task Dependencies

 

 

• • Trigger Button

 

 

• • Adding worklogs

 

 

• • Adding first response time using worklog

 

 

• • Add general tasks

 

 

• • Close/ Delete tasks

 

• • Task comments | How to access task comments