Search for a Solution

ManageEngine ServiceDesk Plus - MSP allows you to search for solutions using the Keyword Search or the Column-wise Search.

To perform keyword search,

Click Solutions tab in the header pane.
In the Search block, enter a keyword relevant to your solution like laptop or printer.
Click Search Solutions button or press the Enter key in your keyboard. The search results display all the solutions that match the search string.

To perform column-wise search,

Click the search icon at the end of the solution list view headers. This opens the search field just below every column in the list view.
Enter the search key in field under the column of your choice. You can enter keywords in more than one column to perform a combined column search.
Click Go. The search results matching the search string(s) are displayed.

The Accounts select box on top of the page allows you to select the account for which you want to view data.

If 'All Accounts' is selected, the data pertaining to all accounts for which the technician has access is displayed.
If an account's name is selected, data pertaining to the selected account is displayed.