Support Policy

The following is the support policy of ServiceDesk Plus MSP

Support will be provided only for the latest ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.
Support for service packs is available only for the latest build.

Support for scripts, query reports, and customizations is chargeable.
Scripts, query reports, and customizations will be offered only for builds released within one year from the current date.

Why upgrade?

The latest verision of ServiceDesk Plus MSP brings you new feaures that improve your service desk performance and enhance IT service delivery. In the new release existing bugs are fixed, reducing the number of issues or breakdowns.

Please note that upgrades will be charged if a support personnel must perform the upgrade.

Help and guidance

All information about the latest versions is available here and the latest version can be downloaded from here. If you need further assistance in upgrading ServiceDesk Plus MSP, contact us at support@servicedeskplusmsp.com.