Masterclass 2024

Taking control of your MSP operations with ServiceDesk Plus MSP

In the upcoming episode of ServiceDesk Plus MSP Masterclass, we will explore some of the essential MSP capabilities, such as the service catalog, customer-specific service plans and automated billing, resource management, and customer satisfaction surveys. With these, you can effectively manage all key aspects of your day-to-day MSP operations.

September 25, 2024  
  • mc-date-icon

    Session1

    2:30pm AEST

  • mc-date-icon

    Session2

    9:30am EDT | 2:30pm BST

   

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In this episode, we will walk you through:

mspmc-disc
  • Creating different incident and service templates to showcase available services in the Service Catalog.
  • Setting up and using Time Sheets to maintain a detailed log of the overall time technicians spend on different activities.
  • Creating customized service plans and automating the billing process.
  • Utilizing the Resource Management feature and the Maps integration to effectively manage your resources.
  • Leveraging the MSP Business Dashboard to monitor your business's health.
  • Setting up User Surveys to gather end-user feedback on your service delivery.

    At the end of the session, you'll be able to effectively take control of all of your MSP operations and ensure effective service delivery.

Tentative dates

The tentative schedule for this 3-episode series is provided below:

  • 27

    Nov

    Streamlining key ITSM practices with ServiceDesk Plus MSP

     

Meet our speaker

  • Aditya

    Product expert

     

Previous episodes