Leverage ServiceDesk Plus'
advanced ITSM analytics to
make informed business decisions

How will this integration help you?

• Resolve issues faster with more than 400 ready-to-use dashboards and reports for the incident, request history, asset, project, change, solution, and task modules.

• Eliminate manual reporting with our built-in AI assistant, Zia. Create reports using voice or text commands. Get automated insights to better understand the data in your charts.

• Accurately forecast trends in workload, asset, resource, and budget requirements, and plan your time and resources better to comply with SLAs and CSAT targets.

• Embed Analytics Plus reports and dashboards directly in the ServiceDesk Plus console to access important KPIs without switching tabs.

• Gain unified insights into your IT with blended reports and dashboards built using data from ServiceDesk Plus and Desktop Central.

• Store historical snapshots of all help desk activities for subsequent forensic or diagnostic analysis, as well as audit and compliance needs.

• Export or email reports, or publish them on websites and intranet portals. Tag other users and have real-time conversations from within the reporting UI.

• Go from alerts to action faster with smart alerts. Get notified instantly when critical metrics fall below or rise above threshold values.