Trigger criteria-based actions to accelerate your ticketing operations
Define Rules to Automate Your Help Desk
Define site-specific business rules to cater to different ticket processing mechanisms across all operational sites of your organization.
Configure multiple criteria to perform custom actions on incoming tickets.
Prioritize and categorize tickets, set urgency and impact, and assign tickets to technicians or support groups, based on the inbound ticket parameters.
Execute business rules on ticket creation or ticket updates.
Manage multiple worklflows by cascading the execution of business rules.
