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ServiceDesk Plus Cloud is hosted in state-of-the-art data centers around the world that are run by dedicated teams, ensuring high availability. Organizations don't need their own staff to maintain the service desk, and the onus of ensuring availability is on us. Upgrades are instantly available, and there is no need to test, schedule, or perform upgrades manually.
Zoho, our parent company, owns data centers in the United States, Canada, Europe, India, Australia, Japan, and China that host ServiceDesk Plus Cloud. Zoho's strict adherence to industry standards ensures data security and privacy. Our cutting-edge data centers are highly secure facilities equipped with around-the-clock security measures as well as periodic backups of user data across multiple servers.
With quick deployment and low up-front costs, ServiceDesk Plus Cloud helps organizations achieve faster ROI. ServiceDesk Plus Cloud's intuitive customizations make it ideal for organizations trying to reduce implementation costs. Being a hosted solution, ServiceDesk Plus Cloud does not require dedicated hardware, further reducing expenses and helping organizations get a better ROI.
Data security and privacy take center stage at ManageEngine. We have a dedicated team assigned to run privacy programs, internal audits, and awareness training for employees. All our cloud services comply with industry standards to ensure data security and privacy.
From enterprise service management to advanced customizations, transform service delivery to provide an incredible customer experience.
Extend ITSM best practices to other departments by spinning up new service desks for facilities management, DevOps, event management, customer support, bug tracking, and more. Enhance these instances through integrations with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end users for a seamless experience.
Explore ESM →ServiceDesk Plus has flexible editions spanning all ITSM maturity levels.
ServiceDesk Plus is PinkVERIFY™ certified by Pink Elephant for seven ITSM practices.
ServiceDesk Plus offers on-premises, public cloud, and SaaS deployment options.
"Good value for the money, an enterprise toolset, and it does what you need it to do without overburdening your back-office staff."
ServiceDesk Plus serves as the function-to-function replacement of ServiceNow for a global cosmetics manufacturer
Find out how →ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
ServiceDesk Plus Cloud offers flexible data storage plans where you can get a dedicated database or server cluster for your service desk.