Deep-dive into the hardware and software asset management capabilities of ServiceDesk Plus to help you get a complete picture of your IT landscape. We'll showcase the different ways of discovering assets, managing non-IT assets, auto-assigning assets to users, software metering, and more.
In this episode, we will walk you through:
- Exploring the various asset discovery methods.
- Building a comprehensive hardware and software asset repository.
- Customizing asset attributes, such as asset type, vendors, and more.
- How to visualize asset utilization and other metrics by generating asset-based reports.
At the end of the episode, attendees would be well-versed on how to discover software and hardware assets with ServiceDesk Plus Cloud, manage them through their life cycles, handle asset costs, set up asset management automation, and monitor software license compliance.
Frequently Asked Questions
Yes, ServiceDesk Plus Cloud integrates with Microsoft Intune. To learn more about the Microsoft Intune integration, refer to this help document.
In the case of numerous sites and subnets, you can use the Domain Scan or Network Scan along with the probe.
Yes, requesters can also use the mobile app.
To learn more about the prerequisites for the Network Scan and Domain Scan, refer to this help document.
An Attached Asset is used to capture the parent-child relationship between assets. For example, a workstation can have a keyboard and mouse associated with it. A Connected Asset is used to capture a dependency, for example, a workstation connected to a switch or router.
No, you can't change the predefined Asset Types, however, you can add a custom Asset Type and edit the name.
Yes, with the help of Asset Acknowledgement, asset acceptance can be recorded. To send the Asset Acknowledgement, navigate to Setup > Customization > Asset Management > Asset Acknowledgement. To learn more, refer to this help document.
Yes, assets can be be synced automatically between ServiceDesk Plus Cloud and Mobile Device Manager. To learn more, refer to this help document.
For further information, you can write to hello@servicedeskplus.com and we'll be glad to help you.