If you have purchase the license via a PO, the license will be applied automatically from the back end after we receive the PO.
Licensing in is based on the number of nodes and the number of technician logins.
Active IT assets such as workstations, printers, and servers are considered nodes and take up a license.
You can add any number of ServiceDesk Plus but the login permissions are based on the licenses purchased. Non-login technicians will not be provided with login permissions but you can configure to send SLA violation emails, group notifications and scheduled reports to these technicians.
A typical case where Non-Login technicians can be used is for your Field Technicians, who need not log into the application but be notified about the issues assigned to them. When a request is assigned to these technicians, a notification is sent via email from ServiceDesk Plus. On completion of their job and replying to the notification email, ServiceDesk Plus will append the reply as a conversation in the original request automatically.
Go to the ESM portal and change the technician to a requester under Setup -> Users & Permissions -> Users -> Technicians.
Yes, add the monitors as asset components under Setup -> Customization -> Asset Management -> Product Type. Add a product type called Monitor and select the Type as component.
You will find the Product Type 'monitor' under Assets -> Resources -> Asset components.
Only customers holding a Multi-Language license will have the option to select language in the Personalize link. To acquire this license, please send an email to sales@manageengine.com.
On the home page go to Dashboard -> Asset Daskboard, you'll find the total number of IT assets added in ServiceDesk Plus.
No, technicians cannot view each other's scheduled reports.
The Announcement will be listed under All Announcements until the scheduled date when it will be listed on the home page.
Yes, it is possible to downgrade your edition. When you move from the Enterprise edition to the Professional edition, Service Catalog and Problem and Change modules will be removed. However, any data in these modules will be saved in the database.
Check the other FAQ modules or you can contact our support team at sdp-ondemand-support@manageengine.com