In this episode, we explore the ways organizations can streamline and automate various ITSM practices using visual life cycles and workflows. These practices include incident and problem management, service request fulfillment, and change, release, and asset management. Learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.
We discuss step-by-step procedures to build:
- Request, problem, and asset life cycles: Automate multiple actions including mandating fields, sending notifications, creating tasks, executing custom functions, triggering webhooks, and aborting processes across the life cycle.
- Change and release workflows: Build multi-stage workflows with automated approvals, user notifications, field updates, custom functions execution, and more.
- Blended conversations: Create multiple chatbot conversation flows and deliver contextual support for common queries.
- Circuits: Leverage predefined states for executing repetitive tasks such as creating users in AD, resetting passwords, installing Windows software, managing legacy databases, and running PowerShell scripts to configure workstations.
For further information, you can write to hello@servicedeskplus.com and we'll be glad to help you.