Learn how to effortlessly enable other departments like HR, legal, finance, and facilities, to streamline their service delivery operations. We will discuss about launching unique service desk instances for each department and managing users and configurations across these instances.
In this episode, we will walk you through:
- Configuring organizational details and user management across all instances.
- Configuring domain verifications and SAML authentication.
- Launching and customizing multiple unique service desk instances.
- Customizing the enterprise self-service portal.
At the end of the episode, attendees would be able to understand the concept of enterprise service management (ESM) and know how to leverage ServiceDesk Plus Cloud to streamline service management and service desk operations across all key business functions.
Frequently Asked Questions
The Microsoft Entra ID sync is instance specific, and you can configure dedicated custom settings for each Instance as per your requirements. Any user added to an instance will be added to the ESM Directory by default.
You do not need a specific role or permission to access the ESM Portal—all users will have access to the ESM Portal. However, to access the ESM Directory, you need to have the Organization Admin role.
Yes, it is possible to import user properties during Microsoft Entra ID sync. To learn more, click here.
Once you've made changes to the HTML code in the portal customization tab, you can click Save & publish in the top-right and make the portal available for all users.
Yes. Microsoft Entra ID sync can be enabled for specific or multiple instances based on the conditions you've configured.
You can create a maximum of 10 instances from the application's UI. For additional instances, please reach out to support-cloud@servicedeskplus.com.
Technician licenses for each instance can be purchased separately on an as-needed basis.
No, licences are instance specific and need to be purchased individually.
For further information, you can write to hello@servicedeskplus.com and we'll be glad to help you.