ManageEngine ServiceDesk Plus
The ServiceNow alternative with a rapid time to value.
Say no to service management complexity, spiraling costs, and intractable contracts
See for yourself why ServiceDesk Plus is a great alternative to ServiceNow
Try a free, personalized demo Delivered straight from our experts
ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Enterprises are turning to ManageEngine ServiceDesk Plus for faster time to value, flexible contracts, and a bloat-free solution
ServiceDesk Plus emerged as the ServiceNow alternative for a leading chemicals manufacturer
How did we help them?
- Reduced the ITSM spend by 80%
- Unified IT, HR, and Finance on a single platform with flexible licensing
- Simplified change management and increased visibility into service desk KPIs
Implementation window: three months
A function-to-function replacement for ServiceNow, at a third of the license cost!
How did we help them?
- Helped design and deliver services to 5,000+ employees across three continents
- Connected the IT service desk with third-party IT and business apps through low-code development
- Improved IT productivity by helping agents focus on the process and not the software
Implementation window: 15 days
An oil and gas company builds a slick ITSM engine on ServiceDesk Plus
How did we help them?
- Transitioned from a scripting-intensive environment to intuitive, no-code automations
- Built expansive visual change workflows that replicated in-house change policies
- Designed repeatable employee onboarding workflows and dynamic service forms
Implementation window: 20 days
6 reasons why ServiceDesk Plus is a better service management platform for your enterprise
No more unpredictable and runaway costs
Your ServiceNow spend could end up a far cry from your initial estimate. The à la carte approach for features like workflow approvers and AI/ML capabilities, lengthy and exorbitant implementations, and need for a dedicated workforce for maintenance will overextend your budgets and kill ROI!
ServiceDesk Plus doesn't obscure its pricing model, and your enterprise can plan its service management budget without last-minute surprises during renewals. Take a look at our flexible, affordable pricing tiers.
Value realization will not be out of reach
ServiceNow demands skilled developers or consultants who can tailor the platform to your processes and make constant reviews of its footprint. Your enterprise may end up concentrating time, effort, and money on capabilities that do not find scope in your service workflows.
ServiceDesk Plus offers the same set of core capabilities at a fraction of ServiceNow's contract pricing, meaning your road to value-realization is rapid, with tangible business benefits.
You won‘t be cornered by exit barriers
ServiceNow boasts a 99% retention rate, but that's due to complicated contracts that pack lock-in periods and renegotiations that may require a negotiation consultant! We aren't kidding. You'll find none of these hassles with ServiceDesk Plus.
Our customers look forward to renewing with us and aren't weighed down by lock-ins or pushed into product purchases that don't align with their plans.
Your ServiceNow spend could end up a far cry from your initial estimate. The á la carte approach for features like workflow approvers and AI/ML capabilities, lengthy and exorbitant implementations, and need for a dedicated workforce for maintenance will overextend your budgets and kill ROI!
ServiceDesk Plus doesn't obscure its pricing model, and your enterprise can plan its service management budget without last-minute surprises during renewals. Take a look at our flexible, affordable pricing tiers.
ServiceNow demands skilled developers or consultants who can tailor the platform to your processes and make constant reviews of its footprint. Your enterprise may end up concentrating time, effort, and money on capabilities that do not find scope in your service workflows.
ServiceDesk Plus offers the same set of core capabilities at a fraction of ServiceNow‘s contract pricing, meaning your road to value-realization is rapid, with tangible business benefits.
ServiceNow boasts a 99% retention rate, but that‘s due to complicated contracts that pack lock-in periods and renegotiations that may require a negotiation consultant! We aren‘t kidding. You'll find none of these hassles with ServiceDesk Plus.
Our customers look forward to renewing with us and aren‘t weighed down by lock-ins or pushed into product purchases that don‘t align with their plans.
You don‘t have to navigate a maze of offerings
ServiceNow often shuffles its product offerings across different suites, and your enterprise may end up paying a hefty premium for the same capabilities you purchased the year before! The complexity balloons when you try to extend services beyond IT into HR, finance, or other departments, requiring separate contracts and expensive implementations.
ServiceDesk Plus sports none of that complexity. Its IT and enterprise service management offerings entail flexible and transparent licensing, all in a single contract!
Service maturity isn‘t hindered due to complexity
When it comes to building and managing various IT and enterprise workflows, ServiceNow‘s inherent complexity may hamstring your ability to add more parts to workflows as your organization scales. Even the simplest of actions may demand a script, stonewalling your incremental service upgrades.
With ServiceDesk Plus, you face none of these impediments. Its visual workflows and low-code extensibility can be set up and managed by your own in-house IT talent.
Your enterprise won‘t be stuck in endless implementations
Your service engine needs to hit the ground running and should not be stuck in implementations that extend into years, squeezing your IT budgets. With ServiceNow, you face steep learning curves, while delivering service experiences takes a back seat!
ServiceDesk Plus is easy to configure, manage, and launch. Our in-house experts have a proven record of implementations ranging from 15 days to three months.
ServiceNow often shuffles its product offerings across different suites, and your enterprise may end up paying a hefty premium for the same capabilities you purchased the year before! The complexity balloons when you try to extend services beyond IT into HR, finance, or other departments, requiring separate contracts and expensive implementations.
ServiceDesk Plus sports none of that complexity. Its IT and enterprise service management offerings entail flexible and transparent licensing, all in a single contract!
When it comes to building and managing various IT and enterprise workflows, ServiceNow‘s inherent complexity may hamstring your ability to add more parts to workflows as your organization scales. Even the simplest of actions may demand a script, stonewalling your incremental service upgrades.
With ServiceDesk Plus, you face none of these impediments. Its visual workflows and low-code extensibility can be set up and managed by your own in-house IT talent.
Your service engine needs to hit the ground running and should not be stuck in implementations that extend into years, squeezing your IT budgets. With ServiceNow, you face steep learning curves, while delivering service experiences takes a back seat!
ServiceDesk Plus is easy to configure, manage, and launch. Our in-house experts have a proven record of implementations ranging from 15 days to three months.
ServiceDesk Plus is recognized by leading market research companies for its ease-of-use, scalability, and native ESM capabilities
ManageEngine is a Challenger
in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms, with the same Ability to Execute as Leaders
Ratings from customers of both platforms on Gartner Peer Insights
Overall capability score
4.4
4.3
Service reporting and resource management
4.3
4.2
Case management
4.3
4.2
Service configuration management
4.3
4.2
Overhead
4.1
4.0
User experience
4.3
4.2
Evaluation and contracting
4.4
4.1
Pricing flexibility
4.2
3.8
Ability to understand needs
4.3
4.2
Integration and deployment
4.4
4.2
Ease of deployment
4.4
4.1
If you still remain unconvinced, here‘s why thousands of your peers trust ManageEngine with their IT management!
IT, human resources, finance — almost everyone in in the company uses ServiceDesk Plus regularly. For HR, we built an integration with Workday for processing employee onboarding, transfer, and profile updates. We use this for purchase orders. Finance reviews and approves all requests with this tool. ServiceDesk Plus was a big improvement from the system we had before.
- Director of IT service management
and automation services, financial services