Experience powerful asset discovery capabilities with the unified agent from Endpoint Central (formerly Desktop Central)
Download nowServiceDesk Plus, the full-stack enterprise service management platform, is replacing its existing asset inventory agent with a unified agent courtesy of Endpoint Central (formerly Desktop Central), the unified endpoint management solution from ManageEngine. The transition to a unified agent helps IT administrators harness Endpoint Central (formerly Desktop Central)' agent-based asset inventory capabilities in ServiceDesk Plus.
Discover Windows, Linux, and macOS machines by performing agent-based scans. Maintain uniformity of data fetched across these workstations.
Take control of IT assets from ServiceDesk Plus for remote troubleshooting operations. (Available as part of the UEM Remote Access Plus add-on.)
Monitor processes, services, software, users, etc. on your organization's remote computers. (Available as part of the UEM Remote Access Plus add-on.)
Schedule and broadcast announcements to all users within a network. Collaborate with technicians and remotely assist end users over text, voice, and video chat. (Available as part of the UEM Remote Access Plus add-on.)
Along with these capabilities, the unified agent also helps IT administrators manage their IT assets with automated warranty updates, Wake-on-LAN, and much more.*
View the list of other new features, enhancements, and bug fixes released in ServiceDesk Plus 11300 here.
Learn how to set up the unified agent and perform asset inventory and other ITAM operations.
Learn moreSee how the unified agent helps your enterprise with asset discovery and remote operations.
Learn moreView the entire list of frequently asked questions about the unified agent and its capabilities in ServiceDesk Plus.
Learn moreNo. The unified agent for IT asset discovery is available in the professional and enterprise editions of ServiceDesk Plus.
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I am an existing customer of ServiceDesk Plus |
The unified agent will be available once you upgrade to the latest build of ServiceDesk Plus. The unified agent offers asset discovery, remote control, and warranty tracking capabilities for all nodes purchased under the ServiceDesk Plus license. Note: Customers who have purchased the UEM RAP add-on, formerly called as the System Tools add-on) can utilize capabilities, such as chat, Wake-on-LAN, announcements, and system manager, in addition to asset discovery and warranty management. |
The unified agent will be available once you upgrade both the ServiceDesk Plus and Endpoint Central (formerly Desktop Central) instances to the latest build. Learn more on how to upgrade your Endpoint Central (formerly Desktop Central) instance here. The unified agent offers asset discovery, remote control, and warranty tracking capabilities for all nodes purchased under the ServiceDesk Plus license. Wake-on-LAN and other features, such as system manager, announcements, chat, and remote shutdown, will be supported only for nodes purchased under the Endpoint Central (formerly Desktop Central) license. |
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I am new to ServiceDesk Plus |
The unified agent is available in the professional and enterprise editions of ServiceDesk Plus. It offers asset discovery and warranty tracking capabilities for all the nodes purchased under the ServiceDesk Plus license. To learn more about ServiceDesk Plus' plans and pricing, please contact us at sales@manageengine.com. Note: You can also opt to purchase the UEM RAP add-on for ServiceDesk Plus that offers remote control, chat, Wake-on-LAN, announcements, and system manager capabilities that help remotely manage IT assets in your organization. |
ManageEngine offers asset discovery and warranty management for the nodes purchased under the ServiceDesk Plus license. Remote control and other capabilities, such as Wake-on-LAN, system manager, announcement, chat, and remote shutdown, are supported only for nodes purchased under the Endpoint Central (formerly Desktop Central) license. |
The unified agent for ServiceDesk Plus offers several remote ITAM capabilities in addition to asset discovery and warranty management.
These include:
Organizations can utilize these capabilities in their ServiceDesk Plus instance by purchasing the UEM RAP add-on.
Please contact us at sales@manageengine.com for more information on add-ons, or if you have any questions.
As the unified agent is tightly coupled with the Endpoint Central (formerly Desktop Central) server, Endpoint Central (formerly Desktop Central) itself needs to be downloaded and installed in the ServiceDesk Plus folder. You need to initiate the download and ManageEngine will perform a silent installation in the background.
Endpoint Central (formerly Desktop Central) will be installed as a trial edition initially and will be upgraded to the free edition after 30 days.
If you are an existing customer using Endpoint Central (formerly Desktop Central) and have integrated it with ServiceDesk Plus, you may need to upgrade your Endpoint Central (formerly Desktop Central) installation to the latest build (10.1.2121.3) to utilize the unified agent. Learn more.
* Please note that capabilities like Wake-on-LAN, system management, announcements, and chat are available on the purchase of the UEM Remote Access Plus add-on.