Transform your IT service desk operations with ServiceDesk Plus
+ years
of experience
+
service desks
countries
Key help desk capabilities of ServiceDesk Plus
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FULL STACK ITSM
Ensure high availability of your services
Implement best practice IT service management with ServiceDesk Plus' full-stack ITSM suite.
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SELF-SERVICE
Increase help desk adoption rates
Make your help desk accessible across multiple channels and devices.
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AUTOMATION
Boost your help desk team's productivity
Relieve your help desk team of repetitive processes by automating them.
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CUSTOMIZATIONS
Build the help desk that your business demands
Align your help desk with your organization's goals.
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ASSET MANAGEMENT
Optimize asset utilization to ensure maximum ROI
Centrally manage all your IT and non-IT assets right from your help desk software.
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NATIVE IT INTEGRATIONS
Control and manage all things IT through 360° ITSM
Extend the scope of your help desk software with contextual integrations.
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BUSINESS INTEGRATIONS
Complement your existing business processes
Streamline help desk management processes with business app integrations.
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REPORTS AND DASHBOARDS
Monitor the health of your help desk
Gain quick insights on your help desk processes with the built-in reporting module.
Essential ITSM features available in this help desk software
Incident management
Reduce service disruptions, meet your SLAs, improve technicians' productivity, and manage the entire life cycle of a ticket.
Problem management
Analyze the root cause of problems and reduce recurring incidents.
Change management
Plan, analyze, and implement IT changes with visual workflows.
Asset management
Gain complete visibility into your assets, improve asset utilization, and manage software licenses with expiration notifications.
Service Catalog
Showcase all the business and technology-related services offered by your organization.
IT Project management
Plan, organize, and assign tasks effectively for all projects, and associate projects with changes and problems to enhance your IT service delivery.
Awards & Recognitions
To top it off, ServiceDesk Plus also offers
Trusted by 100,000+ IT service desk teams across the globe
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