ServiceDesk Plus ReadMe

• SD-124993 : In the admin login, when you select a service template and configure the catalog widget, and then log out and log in as a requester and search for any template in the widget, you are redirected to the template selected in the admin login.

• SD-123273 : Requests are highlighted in bold inconsistently if you remove Assigned to from Column chooser.
• SD-123126 : Embedded inline images are dropped from emails due to an invalid extension error.
• SD-124107 : The left pane in the request details page is not fully rendered.
• SD-124181 : Unable to create service requests if the Select Approvers field is updated with an incorrect value by the field and form rule.
• SD-124248 : The icon displayed for the request creation notification in the bell notification is incorrect.
• SD-124473 : The bell notification count is not updated properly after accessing requests through global search.
• SD-123978 : In some cases, the request timer actions add/edit form takes longer time to load.
• SD-121500 : Empty files are downloaded while exporting requests after applying Advanced Filter in the request list view.
• SD-124987 : When the requester is selected from the contact icon, the Field and Form Rules are not triggered for the On Field Change condition.
• SD-124978 : When an Editor modifies a request, the operation is not captured under History.
• SD-123387 : While creating a request, if the template is changed and the request status is moved to on-hold, the application stops responding and does not proceed from the Request Status Scheduler page.
• SD-124815 : When the All approvers must approve the Service Request option is enabled, the approval status in the request details page remains as Pending Clarification even after the approval is given without resolving the clarification.
• SD-125083, SD-126087 : Choosing a Service Category does not redirect to the Create Request page if the service catalog is in List View.

• SD-125042 : The data cached while a maintenance request is edited is not cleared after the editing is completed or cancelled.

• SD-123915 : Inline images in solutions are not displayed when previewing the suggested solution during request creation and while searching solutions in the Resolution tab of a request.

• SD-123121 : Encoded characters are displayed instead of special characters in work log list view description column

• SD-124952 : Importing of SSL certificates with .pfx extension is not supported due to incorrect validation.

• SD-123892 : Attachments with no data are sent in emails of scheduled reports.

• SD-120345 : Unable to access the application when CPU utilization is high due to large user count.
• SD-123685 : Modules in the ServiceDesk Plus edition will be rendered in Doctool.
• SD-123584 : When users have multiple ServiceDesk Plus tabs open in the browser and SAML is the only authentication mode, a throttle limit exceeded error is displayed when the browser is opened after session timeout.
• SD-119054 : CSRF errors occurs in certain scenarios.
• SD-126031 : For MSSQL setups, migration to version 14910 fails when a plain text resource question in a service request contains more than 850 characters.
• SD-126036 : For MSSQL setups, migration to version 14910 fails when there is a difference in trailing or leading spaces between the options selected for the resource questions in a service request, compared to the resource questions configured under Admin.

• SD-125070 : Migration fails when the application contains request life cycle drafts saved before build 14300.
• SD-125069 : Migration fails when question options selected in requests differ from the option case configured in Admin.
• SD-125121 : While migrating more than 10000 requests, the data in request additional fields is only partially migrated if the template contains more than 25 Picklist/Radio fields.
• SD-125138 : Migration fails when request template ID is null.

• SD-124849 : In regions where the decimal is represented with a comma(,), forms containing decimal fields could not be updated.
• SD-120345 : Unable to access the application when CPU utilization is high due to high user count.

• SD-124567 : Zia approval prediction does not work on systems running Windows 2012 due to incompatible native libraries.

Dashboard :

• SD-120845 : Support groups for inactive sites are displayed in the dashboard.
• SD-122445 : Matrix reports are not aligned properly in the dashboard.

Requests :

• SD-112791 : Extra parameter not allowed error thrown when configuring Advanced Filter in request list view to Category > View Additional fields.
• SD-113893 : Please fill all fields alert thrown when trying to edit business rules or custom triggers having is modified criteria.
• SD-122013 : The Service Catalog section on the home page automatically opens the last category and displays all the templates within it when there are 101 service categories.

Changes :

• SD-119982 : Picklist additional field format differs between Save and Test function, and executing custom triggers.
• SD-120915 : Unable to send change approvals if the requester associated with the change is deleted from the application.
• SD-121372 : Special characters in email subject are garbled when fetching users using $StatusSetBy dollar variable.

Purchase:

• SD-121405 : Price field in purchase order is empty when the Product name contains a comma.

Admin :

• SD-123203 : Unable to add data in picklist additional fields if it contains the same letters as the existing data.
• SD-123532 : In business rules, the previous value condition is not applied for If-Else custom action.

Reports :

• SD-122536 : The content present inside '<>' is not rendered in query reports.
• SD-122568 : Clicking a tabular report chart of Assets directs to an invalid list view.
• SD-123568 : Query reports that merge the helpdeskdetails table with another table are not executed.
• SD-122990 : Custom report for change tasks displays "Not Assigned" in the Change Stage column.
• SD-123778 : Empty cells rendered in PDF and CSV exports of reports containing Hebrew content.
• SD-120643 : If the query report log gets corrupted due to query transformation changes, query reports cannot be generated.

General :

• SD-122421 : The delete query used to remove the Lucene index is not optimized.
• SD-122551 : Unable to upgrade the application in MSSQL setups due to presence of extra triggers.
• SD-124098 : Migration sequence 14006 > 14820 > 14830 failed in some cases due to inconsistency between meta data and physical data.
• SD-123264 : Unable to access links in API documentation.
• SD-123370 : The modules that do not fit in the header are displayed in the ellipsis icon to improve the visibility of the module names.

Home :

• SD-121347 : The icons in the header of Resource Management are not displayed properly when the home page is zoomed in/out.

Dashboard :

• SD-121480 : Table widget does not load in Executive Dashboard after changing the widget filter.
• SD-123128 : Dashboard columns reset to two when sharing.

Requests :

• SD-121295 : Unable to process the description provided in email command when the email contains inline images.
• SD-121409 : Request resolution time in Time Analysis tab is calculated incorrectly when custom operational hours are configured.
• SD-120880 : When you add Subject and Description during request creation, Zia category prediction popup appears and obstructs the solution suggestion popup, and does not close on clicking Reject.
• SD-120627 : Approvers are added twice in the same approval level.
• SD-120755 : Unable to view archived requests if the description file is missing in the network path.
• SD-120630 : In some cases, incoming mails are not fetched into ServiceDesk Plus when the Subject is missing.
• SD-119931 : Technicians without view profile picture access are unable to mention users in request notes.
• SD-121159 : Request History is empty if the previously used SLA is deleted permanently.
• SD-121282 : Requests list view page conversation status icon turns green when auto approval is added by system.
• SD-121408 : Cancel request failure message displayed instead of "Operation denied by system" on business rule negate operation.
• SD-122243 : Unable to archive requests in some cases after upgrading build 14006 to newer builds.
• SD-122482 : Request approval clarification email is not sent to the requester even if the Notify requester by email when a clarification is raised by approver option is enabled.
• SD-122544 : Error while adding approvals to a pre-existing level using request "ADD_APPROVAL" external script return operation.
• SD-123320 : Unable to preview rejected/canceled requests under Notifications.

Maintenance :

• SD-114782 : Unable to create Maintenance in Firefox browser because it does not support short time zone formats.

Tasks :

• SD-121621 : Invalid support group assigned to task because of duplicate support group names from different sites.

Solutions :

• SD-121475 : Inline images are not displayed in solutions for non-login users.

Purchase :

• SD-120942 : When you create a purchase order from a purchase request for unknown items, the vertical scroll bar in the Update requested items pop-up is missing if the purchase request contains more than 20 items.

CMDB :

• SD-120294 : CMDB relationship count is reduced twice when request is moved to completed state.

Admin :

• SD-121404 : Under Performance Settings, when you select users/user roles for email notifications in in non-English languages, the users/user roles are displayed as '???'.
• SD-121004 : White space appears when resizing the Organize pop-up for business rules and business rule groups.
• SD-120959 : Emails with subjects encoded in iso-8859-8-i format are not fetched by the application.
• SD-121284 : Error occurs when attempting to create a user in Active Directory through ADManager Plus integration.
• SD-120284 : Inline images that do not have extensions are removed from the request when sent by email.
• SD-120339 : In some cases, two-factor authentication verification code fails to send in non-ESM setups when mail server settings is configured to the Microsoft Graph protocol.
• SD-121413 : HTML snippets in the self-service portal page are not visible in dark mode.
• SD-120878 : Security headers for some URLs and content types for specific file extensions are missing.
• SD-120970 : Unable to translate ''No matches found'' under Service Catalog template search in non-English setups.
• SD-121065 : Mail fetching fails only in China Graph Cloud v1 API due to missing properties. Due to this, mail fetching uses Mime when the graph end point is configured using China end point.
• SD-123037 : Error while changing notification template to Plain text formatting in Notification Rules.
• SD-123127 : Error while saving junk filter notification configuration from builds 14820 and above.
• SD-123130 : Error when clicking the Show more option in asset multiline additional field.
• SD-122235 : Organize SLA in Incidents tab is not working properly when configuring Service Level Agreements.

Reports :

• SD-121315 : When ManageEngine Analytics Plus On-Premises is integrated, users who are also in ServiceDesk Plus are duplicated in both the Available in SDP and Not Available in SDP categories in Additional Setup on the Advanced Analytics page in Admin settings.
• SD-121492 : The is active column criteria configured in the advanced filtering options is not applied properly in custom reports.
• SD-122014 : Unable to save changes to reports if they are scheduled with multiple reports.
• SD-122553 : Unable to send or schedule reports in Inline HTML format if EWS or Microsoft Graph is configured in the Outgoing Mail Server Settings.

General :

• SD-121235 : Password reset link is not sent to the Not in Domain users when domain filter is enabled.
• SD-120743 : Unable to change or reset password using Forgot password if license is expired.
• SD-121663 : In Japanese personalization, usernames of locked accounts in email notifications are garbled.
• SD-121685 : The last successful/unsuccessful login details banner is not shown after logging into the application if two-factor authentication is enabled.
• SD-120825 : The term "task" is translated incorrectly in German personalization.
• SD-121228 : Accessing multiple ManageEngine applications simultaneously with the same domain name logs out one of the applications.
• SD-121377 : Captcha is not displayed when wrong passwords are entered multiple times during login.
• SD-123366 : In rare cases, Conversation content may get overwritten with another conversation when the content is huge.
• SD-122572 : Error message is not displayed properly while sending Forgot Password link to users not part of the organization when domain filtering is enabled.

Home :

• SD-119958 : Japanese character gets converted improperly in the service catalog search field.
• SD-120485 : Personalized data is not retained in the Resource Management task filter.
• SD-119820 : The highlights in Technician Availability Chart are not visible when the highlight color and application theme color are identical.

Requests :

• SD-120099 : While adding or editing a request template, the corresponding help info is not displayed properly.
• SD-113436 : Requester details are fetched incorrectly while adding or editing request details via V3 API if the user ID is not mentioned while invoking the API.
• SD-119569 : If the font name of the resolution contains space, the font is not retained when the resolution is edited.
• SD-111396 : Unable to fetch templates from Endpoint Central when Resolve requests using template custom action is selected in ServiceDesk Plus.
• SD-110589 : Deprovision Devices, Assign Devices and Assign Groups custom actions are not executed from request details page via Endpoint Central integration if Mobile Manager Plus integration is also configured.
• SD-120018 : Technician auto assign fails to execute according to rules configured in some cases. Users can now use the drag-and-drop functionality to rearrange the rules.
• SD-112448 : In some cases, an out of memory error occurs while archiving requests.
• SD-120133 : Unable to archive requests if the resources description contains more than 250 characters.
• SD-110729 : While sorting requests by service category from the list view, the values in the service category column disappear.
• SD-119925 : Error while changing a request's template to a new one with Group field in it, if the Group field has been removed from the existing template of the request.
• SD-119863 : The AgeAfterSLAResponseViolation time in reports is displayed in a negative value.
• SD-119907 : While replying/forwarding a request, an error occurs when searching for recipients by typing a comma in the To, Cc, and Bcc fields.
• SD-118304 : Unable to find requests by partially entering the Request ID in the global search in instances other than IT Helpdesk.
• SD-119849 : When Technician is the Requester of the ticket replies to a closed request, it reopens instead of creating a new request irrespective of the configuration set in advanced portal settings.

Changes :

• SD-119810 : In Change and Release workflows, if the switch node field values are more than 100, they are not fetched.
• SD-120000 : While adding or editing changes, technicians who are not associated with a change request site are listed when searched on the default and custom role fields.
• SD-120932 : When a change stage is renamed to the default name of another stage, the fields available in the other stage are displayed under the renamed stage.
• SD-120601 : Field and form rules are not executed for the Retrospective field in a change.
• SD-120305 : While assigning support groups to a role in changes, the available options in the drop-down are not visible when navigating from the Submission to the Roles tab.
• SD-119973 : In the Changes module, white space is present between the changes, change types, and the footer in the calendar week view.

Solution :

• SD-118354 : Application page becomes unresponsive when solutions with lengthy descriptions are created.

Assets :

• SD-119887 : During MDM scan, assets are duplicated if an xml file received from Endpoint Central contains modified UDID values and does not have IMEI numbers.

Purchase :

• SD-119332 : While updating a purchase request, if we update the item name, it appears as two separate items : one with the old item name and another with the updated item name.
• SD-120327 : Payment due date notification is sent despite closure of purchase order and payment completion.

Contracts :

• SD-120478 : The contract expiry notification is sent even after the contract is renewed.

Admin :

• SD-120012 : Analytics Plus sync fails when encrypted request additional fields are edited.
• SD-120271 : While fetching default naming context from Active Directory, unsecure connection is made to the domain controller even if LDAP SSL is switched ON.
• SD-120275 : Non-English setups do not display theerror message shown when TFA is set up without enabling authenticators.
• SD-120766 : The admin page shrinks when the Try our advanced features popup is displayed.
• SD-118710 : Allow exception for deletion/archiving does not work if the 'is not' or 'does not contain' criteria contain multiple values.
• SD-120068 : On reopening the bell notification, the count of deleted users in AD and the domain name changes to Null.
• SD-120746 : User details of locked accounts are not displayed for non-English setups.
• SD-120314 : Unable to save requests after adding only resources if addMoreResource method is configured in the script within Field and Form Rules for service requests.
• SD-120070 : Do Not Disturb option in the bell notification is not working properly.

Reports :

• SD-120334 : Unable to generate query reports using user additional fields in ESM setups if the additional fields contains asterisk (*).

ZIA :

• SD-120087 : When Zia is unable to predict a response to an approval email, the email is resent with a broken approval link.

ESM :

• SD-119835 : After modifying a username in the ESM Directory, performing global search with the updated username does not fetch results.

General :

• SD-120908 : Old jar files causes failure when upgrading from version 14600 to 14700.
• SD-119880 : Fetching notification template content is slowed down if the content has huge data.

SDF-119118: Enhancements in Projects

Kanban and Classic View Options

• Kanban view displays projects in a billboard format and helps simplify the process of organizing and prioritizing projects. The projects will be grouped based on assigned project members/status/priority.
• Classic view displays projects as a comprehensive list with vital information upfront and allows easy access to additional details under each subject.

Tags in Projects:

• With support for tags in projects, you can categorize and label items to improve ease of access and make projects more filterable.

Milestone List view Enhancements:

• Perform quick add, pickup, and assign actions directly from the milestone list view.
• Default filters introduced for the milestone list view.

Other Enhancements:

• Task icon in projects and requests now displays a unified view of task details.
• New version of V3 API's have been introduced for Project-Request and Project-Change associations.
• The UI for the advanced filtering option has been enhanced for better user experience.

SDF-119118: Enhancements in Tasks

Kanban and Classic View Options

• Kanban view displays tasks in a billboard format and helps simplify the process of organizing and prioritizing tasks. The tasks will be grouped based on assigned technician/status/priority.
• Kanban boards simplify the process of organizing and prioritizing tasks.
• Classic view displays tasks as a comprehensive list with vital information upfront and allows easy access to additional details under the subject.

Tags in Tasks:

• With support for tags in tasks, you can categorize and label items to improve ease of access and make tasks more filterable.

Other Enhancements:

• Task icon in projects and requests now displays a unified view of task details.
• The UI for Tasks view in Scheduler has been revamped.
• UI for the advanced filtering option has been enhanced for better user experience.

• SD-120706 : Unable to include or exclude more than 10 users while importing users.
• SD-120859 : Migration fails if a contract is set as the parent contract for its renewed contract.

• SD-123366 : In rare cases, Conversation content may get overwritten with another conversation when the content is huge.

Admin :

• SD-120706 : Unable to include or exclude more than 10 users while importing users.

General :

• SD-120767 : CPU usage is increased during backup.

Home :

• SD-119859 : Associated Department Site's holidays not visible in Scheduler for non admin technicians.

Changes :

• SD-119812 : On passing group name in API calls for request/change /problem/release/maintenance modules, a random group is assigned.

Tasks :

• SD-118924 : When a user with a profile picture is changed to a technician, the technician tag list does not load in the task comments.

Solutions

• SD-119894 : In some workstations, the video API call is not initiated when uploading MP4 files in Chrome and Edge web browsers.

Assets :

• SD-111737 : When adding a workstation or server via form, the Description field is only visible to technicians with view assets permission and EnableCMDB role.

General :

• SD-118927 : System log viewer auto-populates wrong log message, if Auto Update URL is unreachable due to connectivity issues.
• SD-119882 : Slowness on performing adding, editing, or deleting operations if the Site field is present in the form.
• SD-115717 : When a user invokes a CMDB API and simultaneously generates a report , all devices of the similar CI category gets updated.
• SD-119804 : "Allow" response header value is added in TRACE HTTP method.

Requests :

• SD-119406 : Technicians are marked as 'On leave' the day after a leave, even if they log in.
• SD-119902 : Unable to create requests using request templates with associated child task templates in Closed status after upgrading to build 14506 or later.
• SD-119011 : System notifications are not displayed in the requester login.
• SD-119436 : Error on clicking Technician field while adding or editing a request if the Group field is deleted from the request template and sites are not configured.
• SD-119567 : Pending Clarifications link in email notifications fails to redirect to the corresponding pending clarifications slider when multiple service desk instances are present.
• SD-119157 : Attachments added/removed after saving a draft are not retained while forwarding the request.
• SD-119602 : Request status is not changed to open from onhold after approval if the SLA is associated without any escalation actions.
• SD-118689 : When creating a request, clicking the Submit button twice results in duplicate requests.
• SD-118119 : Text within the Description sections is displayed in the wrong color in Night/Dark mode.
• SD-117727 : Request properties are loaded improperly in Task details page when the Date/Time additional field is created in an older build and upgraded to the latest version.

Problems :

• SD-119416 : Problem Closure actions are not executed for problems with more than 10 associated incident requests.
• SD-119456 : The Technician and Group fields are reset when the site value in the problem form is changed to the referred site.

Changes :

• SD-119573 : Site-Group-Technician validation fails error is thrown when a task is assigned to a technician in the parent site using sources other than the web client.
• SD-114684 : The change template query is now cached to reduce duplicate queries and decrease the load time on the change details page.

Projects :

• SD-119970 : Milestones and tasks are not filtered when a project is selected in projects gantt view.

Purchase :

• SD-119546 : Item names in purchase order notifications are displayed with break tags.

Admin :

• SD-119873 : setValue & setText actions in field and form rules are not applied if a request contains a pick list additional field with more than 500 values.
• SD-119558 : Scheduled user import fails when new sites are added to a retired instance.
• SD-119611 : Alias URL of an instance directs to the ESM portal page for non-login users.
• SD-119617 : Attachments and inline images in the signed emails are not processed in some environments.
• SD-118476 : An error occurs when attempting to view the failed records of the categories imported via CSV files.
• SD-118242 : An error occurs when attempting to add an attachment with an unsupported file extension.
• SD-119922 : Unable to save approval reminder notification template if the content contains rich text like email signature.
• SD-119794 : The attachment name is empty in the attachment strip notification if attachments are removed from incoming emails fetched using Microsoft Graph.

Reports :

• SD-119917 : While executing query reports via API, users can customize null value columns to be rendered in the query report. Click here to learn more.

Integrations :

• SD-119816 : Error is not thrown when the Microsoft Calendar integration is configured incorrectly.

General :

• SD-115557 : When files are deleted from a folder being zipped for backup, a warning is issued, and the backup fails.
• SD-115637 : User enrollment for two-factor authentication for admin configurations is removed during login.
• SD-119905 : Unable to upgrade in Azure SQL Server setups due to presence of system views like database_firewall_rules,ipv4_database_firewall_rules, ipv6_database_firewall_rules in Azure SQL database.
• SD-119798 : In some cases, out of storage notifications are triggered incorrectly while fetching mails.
• SD-120134 : In the SD/Seqgenstate table, some SeqName entries refer to portal tables that are internally marked as common portal tables. These tables are not available in the portal base. This caused the migration to halt or pause the server restart in build 14730 and later.

Vulnerability :

• SD-118802 : XSS vulnerability in request custom actions.

Requests :

• SD-98693 : Request worklog creation fails upon closure of Endpoint Central Remote control.
• SD-118738 : Request history records only the first 10 approvers when approvals are triggered in bulk.
• SD-118739 : Notifications are sent to the primary email address of the user even if the notification type is set as SMS in the Request Life Cycle After Rule.
• SD-118744 : Requests with multiple attachments take longer time to load.
• SD-118592 : Translating the Impact Details field within the requests module affects both the problems and changes modules due to a shared i18n key.
• SD-118125 : Task History and Request History pages displays tasks assigned through templates as assigned by the last approver.
• SD-119086 : Child tasks are not triggered when a parent task is closed if the technician does not have permission to view child tasks.
• SD-118815 : The To, Cc, and Bcc recipients in emails fail to be parsed by Microsoft Graph if it contains a comma (,).
• SD-118903 : The AND and OR operators in Advanced Filter is displayed incorrectly for non-English languages.
• SD-119004 : Email delimiters are not applied for request notifications.
• SD-119114 : While adding notes to requests, attachments are not added if the Save button is clicked before the uploading process is completed.
• SD-119122 : Field and form rules are not executed for single and multi-line fields when the Condition criteria is set to contains or does not contain.

Problems :

• SD-119058 : The value of Date/Time additional fields is not rendered properly in the problem list view.

Changes :

• SD-118289 : Change ID is not displayed in the print preview of the change details page.
• SD-118923 : When a change is copied, tasks within the change are copied with their date fields.
• SD-118936 : Modifications made to the ChangeOwner, ChangeManager and ChangeRequester titles in Admin configurations are not reflected in the Change module.
• SD-119112 : In a change form, Roles fields are displayed incorrectly when users with identical names are set as default values in the change template.

Solutions :

• SD-115741 : On accessing a solution URL in ESM setups, users will be redirected to the solution details page automatically after logging in.

Assets :

• SD-118144 : Unable to download Linux/Mac agent from agent configuration page.
• SD-114267 : Asset in an Ownership state cannot be moved to another ownership state, when previously assigned to a deleted custom state.
• SD-118814 : An error occurs while associating assets to a change or a problem if the technician has Complete Access to Changes and Problems and view access to Assets.

Purchase :

• SD-118788 : Email notifications for purchase request approval are sent despite the notification being disabled.
• SD-118845 : The search functionality for services in the purchase order add/edit form is case-sensitive.
• SD-118619 : While adding or editing a purchase order, the sales tax is not calculated using rounded-off values.

Admin :

• SD-115163 : Certain Change role, UAT & Release stage variables available in Notification Rules are not added to Change Workflow.
• SD-115666 : Change Additional Field page crashes when associated templates of an additional field are deleted.
• SD-115768 : If Date & Time fields are mandated, an error is thrown when copying the change.
• SD-117884 : Mail fetching does not occur when incoming mail contains a delimiter of an unsupported module.
• SD-119466 : Help Text field is not saved while adding or editing checklist items.
• SD-119046 : Unable to delete an additional field if its API name is similar to the API name of another additional field used in a request workflow.

Reports :

• SD-118449 : User scheduled operations fail in ESM setup due to cache invalidation.
• SD-118682 : Query reports executed via API contain HTML tags in the Description field.
• SD-119229 : Unable to generate query report when Release module is selected in the Table Schema drop-down.
• SD-119427 : Deleted additional fields from User, Asset, Problem, Change, WorkStation, Purchase and Contract modules are listed in the Available Column field while creating custom reports.

Integrations :

• SD-119139 : Error in Analytics Plus integrations if a large number of additional fields are configured in ServiceDesk Plus.
• SD-119209 : Analytics Plus data sync fails if special characters are present in worklog description.
• SD-119097 : Exception thrown during advanced analytics sync if the On Behalf of User - Email column is duplicated.

General :

• SD-118582 : An error occurs while logging into ServiceDesk Plus with SAML for the second time from the IdP.
• SD-118693 : When the domain drop-down is disabled during login, the Forgot Password reset link is not sent to the Not in Domain users.

• SD-119202 : Post upgrade to 14710, some technicians are converted to users automatically in some portals in the ESM setup.

Vulnerability :

• SD-115664 : XSS vulnerability in email attachments.
• SD-107941 : XSS vulnerability while executing page scripts reported by Ranjit Pahan.

Home :

• SD-118055 : Unable to save icon margin configurations in the Requester Hompepage customizer.

Dashboard :

• SD-117933 : In the Helpdesk Dashboard, the Support Group filter chosen under All Sites is not retained on refresh for users with SDAdmin and custom roles.

Request :

• SD-117281 : In some cases, request list settings are not retained when user switches to another module.
• SD-105700 : Unable to add email addresses with special characters while creating requests in Email IDs to notify field.
• SD-117296 : Requesters are able to self-approve requests when Allow self-approval of requests is disabled in Advanced Portal Settings if the requester has any organizational role assigned to them.
• SD-112272 : Worklog description is missing under Resolution tab in request details page if the request status is updated after adding resolution and worklog.
• SD-114033 : Unable to view more than 100 closure codes while closing a request.
• SD-114999 : Only the first approval level is expanded in the print preview of service requests containing multiple approval levels.
• SD-113110 : In builds prior to 14300, custom request approval triggers fail for existing service requests if its mandatory fields are empty and the Assign technician only after Service Request approval option is enabled in the service template.
• SD-113559 : Request approval notifications are added as conversations.
• SD-115748 : Priority colors for requests are not displayed in the kanban view and Trash.
• SD-117451 : The time elapsed is not being calculated accurately while reopening and closing requests without SLA.
• SD-118121 : While moving an on-hold issue from one technician to the other, the time spent by the technician on the ticket is not calculated accurately.
• SD-115758 : In the Request List view, when scrolling down and using navigation buttons to move between pages, the results are not displayed from the top.
• SD-115461 : The Pending Approval and Need Clarification icons are displayed for requests that are under the Completed status in the Request List view.
• SD-117468 : Unable to archive requests that are assigned to support groups with names exceeding 50 characters.
• SD-115466 : When executing a custom trigger to generate multiple child requests upon the creation of a parent request with an attachment, an error occurs with the content URL.
• SD-117745 : Inline images uploaded while changing a task template in the add/edit task form appear broken in the task details page.
• SD-117987 : Users with no permission to view requests are not directed to the request details page while clicking View Details in the Outlook actionable messages approval card.
• SD-118599 : In some cases, request status is not getting moved to Open from On Hold after approval.
• SD-114390 : Unable to view or delete requests with huge description or resolution if the description or resolution content is not found under ServiceDesk Plus directory.
• SD-118194 : Decoding issues in subject line and attachment filename during mail fetching result in dropped attachments and garbled characters in the subject line.

Problems :

• SD-118019 : Unable to load more conversations when Problem has more than 10 notification and notes in mssql setup.
• SD-117751 : While associating a new problem with a request, the Confirm template change popup appears broken in German setups.
• SD-117824 : Problem custom triggers with the Execute on actions condition as Created are executed when the Analysis tab in the problem details page is updated.

Changes :

• SD-115468 : Unable to create a Change when Approval and Task closure rules are mandated for stages in the workflow.
• SD-118594 : Unable to set numeric values in change picklist fields via Execute Script action in change field and form rules if setText method is configured in the script.

Release :

• SD-118293 : Unable to load more conversations when Release has more than 10 notifications or notes in mssql setup.
• SD-114282 : Pending release approvals are not moved to the configured backup approver.

Solutions :

• SD-117831 : Solution Self approval options are displayed despite self approval permissions being turned off in Approval configurations.
• SD-115575 : Technicians with Edit solution permission are displayed when submitting a solution for approval.

Asset :

• SD-115096 : Unable to create software license of Node Locked license type if a workstation is selected in the Allocated To field.
• SD-110758 : Endpoint Central's Task ID does not redirect to the relevant link.

CMDB :

• SD-115445 : When accessing the Global Search in CMDB module's CI details page, Search across option is selected by default.

Purchase :

• SD-118179 : Sort order is not retained on the left navigation bar in Purchase module on navigating to the purchase request details page.
• SD-115783 : While creating a Purchase Request from a Service Request, the product ID is displayed instead of the product name.
• SD-115460 : When closing a purchase order with the send mail notification checkbox unselected, a Notification Sent Successfully message is triggered.

Contracts :

• SD-115793 : While adding or editing contracts, contract names in Thai language are loaded as question marks in Parent Contract drop-down if a vendor is selected.

Admin :

• SD-116946 : Out of memory error while pushing data from remote server to central server during distributed asset scan if Analytics Plus integration is configured.
• SD-117986 : In some cases, scheduled backup fails when requests conversations index file is corrupted.
• SD-115787 : Unable to send change notifications via REST API.
• SD-102967 : Unable to delete organization roles.
• SD-111049 : Unable to add or edit support groups having more than 5 additional fields.
• SD-118156 : Unable to add users through API when the department name instead of the department ID is entered.
• SD-115673 : Values added in the additional fields picklist are not fetched during AD import.
• SD-115759 : The request title is double encoded in the survey email if it contains special characters.
• SD-117879 : Data is not getting populated for user-defined fields in SAML.
• SD-109655 : Domain Scan continues despite Active Directory domain name containing restricted characters.
• SD-117892 : Deluge's API call throws an error when there is a relative URL in the location header.
• SD-118369 : Mail fetching stops if the attachment name in the incoming mail contains "?" and ":" characters.

Reports :

• SD-115802 : Unable to generate scheduled query reports due to unavailability of the organization logo.

Chat :

• SD-118365 : The collaborators count in the request details page is not updated dynamically when the chat is disabled.

General :

• SD-117993 : When additional fields name contains more than 63 characters, Aplus Sync fails.
• SD-117472 : SolarWinds integration fails even if the SSL certificate is valid.

• SD-123366 : In rare cases, Conversation content may get overwritten with another conversation when the content is huge.

Requests :

• SD-118142 : Automations and system notifications specific to update operations are not executed after updating requests in standard editions without the Asset module add-on.
• SD-124109: Mail notifications are not sent when updating and assigning requests to a group.

Reports :

• SD-115737 : Error and blank screen displayed in Postgres setups when query reports are generated frequently.

General :

• SD-118201 : Post upgrade, access to ServiceDesk Plus in MSSQL environments was interrupted due to the QueryMonitoring schedule execution.
• SD-118187 : Upgrade fails when permissions are set for the password decryption file.

Requests :

• SD-114985 : Response Time Elapsed is not calculated when the first response time is set based on worklog addition.
• SD-115082 : Character limit increased to 2000 in the comments section of a request approval.
• SD-115418 : If the timezone is changed from CDT to CST, the request count is displayed only for 19 days in the Request Received/Closed In Last 20 Days widget.
• SD-115606 : Work log timer calculates only the time spent on the request by the first technician who starts the timer.
• SD-115409 : Requests created via email are not mapped to the corresponding users if the email address in the From field is encoded.
• SD-110949 : Images resized while replying to requests are saved with Best Fit size on saving the draft.

Changes :

• SD-115092 : API name of change additional fields is displayed in email notification sent to change roles when an approved/pending change request is edited.
• SD-115771 : Status name is displayed as 'Undefined' in change workflows if the change status is deleted from the application.
• SD-102270 : For non login users, the change approval link ID does not redirect to the relevant page.
• SD-115622 : While copying a change, the task status is not set to its default values.
• SD-114963 : When a change has multiple approvers configured in the approval stage and contains multiple attachments, the approval recommendation email is sent only to the first approver.
• SD-114506 : In the change module, field and form rules associated with Site, Group, Change Owner, Assets Involved and Roles are not executed

Problem

• SD-114973 : Only the initially loaded list of 100 Affected Services is shown in the Add/Edit Problem form, even if there are more than 100 entities.

Tasks :

• SD-115733 : When both the Scheduled End and Actual End dates are entered for a task, the task completion message in the task list view is displayed incorrectly when the Actual End column is not customized to show.

Solutions :

• SD-113557 : Solution Owner field in New Solution and Edit Solution forms do not display all technicians with relevant permissions.

Assets :

• SD-114982 : Additional field values are retained in copied assets or servers only for the first nine additional fields. If virtual machines are associated, error occurs while copying virtual hosts.
• SD-115244 : Unused DLL files used for scan is removed.
• SD-115240 :
  • While calculating software compliance, the scanned software list view page is displayed empty in certain scenarios.
  • During delta scan, the software installation entries are duplicated, resulting in software installation count mismatch.
  • Unable to calculate software compliance as the assetscanrunning.lck file is not deleted after the scan.
• SD-104876 : Old scan UI window is displayed while choosing Change Scan Credential in the asset list view.
• SD-115446 : Technicians are able to assign assets to users and departments that are not related to each other. Post migration, assets assigned to departments that are not related to the assigned user will be updated to the user's department.

Purchase :

• SD-115378 : Some email clients encode the email subject if it contains special characters.
• SD-115485 : White spaces are present in the General Information section of a purchase order.

Contracts :

• SD-115243 : Contract expiry notification configured in the enterprise edition is sent to customers even after downgrading to the standard edition.

Admin :

• SD-115205 : Console error on loading any page in translated non-ESM setups.
• SD-114370 : When customizing notification templates, double-clicking and deleting a word within a table automatically moves the cursor to the beginning of the paragraph.
• SD-114970 : Emails with inline images are not fetched into the application due to special regex characters present in the content ID.
• SD-114787 : Emails containing corrupted inline images, with old SDP inline image URLs, are not fetched into the application.
• SD-115602 : Modules ellipsis in the application header is not working in the latest version of macOS.
• SD-115584 : Special characters in the Deluge editor are not visible clearly in night mode.
• SD-115440 : Unable to add attachments received via emails if the attachment name contains certain restricted special characters.
• SD-114278 : Unable to enter more than 500 characters in survey comments.

Reports :

• SD-115074 : Font style is rendered differently in exported PDF reports.

Integrations :

• SD-114724 : In the request details page, an error occurs when attempting to remotely connect to the associated desktop via Password Manager Pro integration.

Mobile App :

• SD-111006 : The status of online users who logged in via mobile is not reflected in the application.

General :

• SD-114293 : In High Availability setups, the LuceneIndex folder size is growing on the secondary server.
• SD-112838 : Application crashes during AD Authentication due to Null Pointer Exception.
• SD-117473 : Unable to login to ServiceDesk Plus if users attempt to access the application repeatedly before it starts or if any integration is configured.

Requests :

• SD-119202 : My Approvals widget is renamed as All My Pending Approvals and the total count of pending approvals of the user is displayed on the widget.

Changes :

• SD-114976 : Unable to expand the change approval level and view the details of disabled approvals.

Maintenance :

• SD-114598 : Unable to generate requests via maintenance module if the request contains multi-select or checkbox additional fields with pre-populated values. This issue occurs in instances other than the IT Helpdesk instance.

Admin :

• SD-114373 : Business rules is not getting applied if a note is added while updating the request from the right panel.
• SD-114379 : Customized service template order is not retained in the request add/edit form.

General :

• SD-115010 : Announcements auto suggest does not work while creating requests due to Lucene search enhancements.
• SD-115107, SD-115108 : Upgrade issue when migrating from version 14500 to 14504.
• SD-115297 : Unable to save changes in description field of maintenances, problems, changes, and releases after pasting content with broken images into the editor.
• SD-113636 : Slowness while loading To, CC, or BCC fields in email pop-up if more number of users are present in the service desk instance.
• SD-114904 : Custom triggers are not applied to the child tasks if they are auto triggered upon closing the parent task.
• SD-115183 : The Apple push notification certificate is updated in this build.
• SD-114759 : Change approval related APIs are not listed in the API doc tool.
• SD-98039, SD-95860 : The system control panel displays incorrect ServiceDesk Plus version number.

Assets :

• SDF-113580 : Global search in Assets module now performs lucene-based search.

General :

• SDF-110044 : Introduced V3 API for password changing.
• SDF-112476 : Introduced V3 API for Authtoken generation.

Home :

• SD-114014 : Closed Request count in requester home page is shown as 0 even when closed requests are present.
• SD-115078 : The technician availability chart now scales responsively to fit with the browser screen resolution.

Requests :

• SD-114065 : While opening a request details page, the bottom of the request list view on the left panel flickers.
• SD-114351 : In some scenarios, unable to edit requests that contain both text and images in the description.
• SD-114281 : While creating a change from a request, an internal error is thrown for site/group restricted users.
• SD-115268 : Resource questions added as double columns in service request templates are not rendered properly in request details page.

Changes :

• SD-114456 : After upgrading to 14500, only a predefined list of 100 services/workflows/templates are shown in the Change Add and Edit form, even if there are more than 100 entities
• SD-114417 : Unable to create changes with submission-accepted or planning-approved stages.

Assets :

• SD-72090 : Assign/Associate window in asset groups is not getting closed after clicking Save.
• SD-114277 : While changing products/product types/assets from non-IT to IT type, the expired and disposed assets are considered for license check.
• SD-114455 : Build number value of operating systems is not supported during workstation getList API call.
• SD-49432 : Unable to delete a workstation with a node lock license.

Purchase :

• SD-114535 : Unable to receive software licenses from purchase orders if node limit is reached.

Admin :

• SD-114276 : Service template add/edit form loads slowly if Show/Hide Field action is applied for multiple fields in the Resources section using FAFR.

Reports :

• SD-114136 : Invalid data is shown for query reports with big decimal values.
• SD-114725 : Not all the technician names are displayed in the custom report widget that is added to the Dashboard.

Zia :

• SD-114220 : After upgrading to version 14500 or above, Zia Bot Actions are shown as disabled if the records per page are modified.

Integrations :

• SD-114178 : Unable to fetch data completely while syncing Microsoft365 with ServiceDesk Plus if the data in Microsoft365 is very large.
• SD-114727 : Performance issue while importing data from remote server during distributed asset scan if Analytics Plus is integrated with ServiceDesk Plus.

General :

• SD-114094 : api/v3/attachments and api/v3/attachment APIs are removed as announced here.
• SD-113597 : Issue with the sample code published in the doctool for Add Attachment API.
• SD-113738 : An extra cell is displayed with the table in the asset notification email received in the desktop outlook application.
• SD-114090 : Recently searched text is not auto-selected while clicking the global search bar.
• SD-114320 : Issue with the sample code published in the doctool for Add Attachment API.
• SD-113597 : Unable to restrict login names with more than 100 characters in the login page.

Home :

• SD-112256 : In requester login, the home page widgets such as announcements and my approvals are not loading while navigating from Solutions.

Requests :

• SD-113422 : Inactive departments are listed in Add/Edit Request form.
• SD-113471 : The column sort order personalized by the user in request list view is not retained on exporting requests if the browser is refreshed after personalizing the column order.
• SD-113480 : Requests with Need Clarification status are not listed properly if requesters have more than 10 requests.
• SD-113777 : Unable to create request custom view with Onhold time as criteria.
• SD-113921 : Automatic request trash deletion in cleanup schedule is not working in builds higher than 14201.
• SD-114537 : When the request description is copied from Libre Office, certain escape sequences are not rendered properly.

Problems :

• SD-114028 : Technicians are unable to edit the created date of problems.

Changes :

• SD-109988 : The change filter in the list view does not work after returning from the calendar view.
• SD-114073 : While creating a change from a request, the request details are not retained in the change if the change template is modified.

Projects :

• SD-113816 : In non-English language setup, the project list view does not load while clicking the Project Due, Projects Created and Closed by Month or Completed On Time/ Delayed Projects widgets.

Solutions :

• SD-113003 : While performing global search in solutions, the listed results are displayed as per user's sort personalization.
• SD-113604 : The Solutions module loads slowly if there are more number of topics.

Assets :

• SD-107853 : Unable to edit assets with CI instance attributes that were created in build 11150 or earlier.
• SD-111556 : When assigning an asset to a user, the assignment window no longer auto-populates the department and site of the user selected.
• SD-113354 : In Assets module, advanced filter configured based on Org Serial Number is not applied when the criteria is set to 'is empty' or 'is not empty'.
• SD-102018 : Asset details are not displayed in asset loan notifications if the asset name contains special characters or non-English characters.
• SD-102395 : On refreshing the page after selecting the site, the asset replenishment configurations are no longer displayed for users with SDSiteAdmin role.
• SD-113388 : The asset list view does not show the description of assets.

Purchase :

• SD-106306 : Unable to update values for date fields while creating purchase requests in dark mode.

Admin :

• SD-55757 : Pick list fields without items are getting added to Change templates.
• SD-110683 : Unable to save the backup scheduling page if the date format is configured in dd-mm-yyyy format under Personalize tab.
• SD-111184 : Unable to update change templates created in build 14101 if the templates do not contain any description or contain only text in the description.
• SD-112317 : User update count displayed in AD import notification is not defined properly.
• SD-113076 : Request creation fails when request creation via email is disabled except for certain email addresses/domains, if the configured email addresses/domains are separated by pressing Enter under Admin > Mail Server Settings > Incoming.
• SD-113146 : In some cases, mail fetching via Microsoft Graph protocol fails if CC or BCC fields are empty.
• SD-113341 : While configuring approval nodes in change workflow, $ApprovalLink variable is not hyperlinked when it is removed and added again in the approval message.
• SD-113726 : Unable to add multiple email addresses in the E-mail Id(s) To Notify field in the request add/edit form if FAFR referField script is used.
• SD-113854 : Change field and form rules configured to add or remove field values are not executed while creating or editing change requests.
• SD-113853 : Error while fetching mails with multiple inline images embedded in the email message.
• SD-113982 : In some cases, field and form rules associated with a request template are deleted when a change template is deleted.
• SD-114316 : In some cases, system notifications or custom triggers are not triggered when a request is created via email.
• SD-113422 : Departments with associated users cannot be deleted.

General :

• SD-95021 : During concurrent login, if a technician logs out from one browser, the technician status is marked as offline.
• SD-109384 : AD import fails in some cases where the OU's Distinguished Name size is longer than 250 characters.
• SD-109801 : Encoding issue leads to user merge failure in some cases.
• SD-111234 : Bell notifications do not load if the user merge bell notification related entries are deleted from error logs.
• SD-113628 : The Close button in the system log details popup does not work if the system log details is accessed from the bell notification.
• SD-113692 : Users are logged out of the application, even with active sessions if the timeout period set for an inactive session is less.
• SD-113911 : Non-login users are unable to take approval actions.
• SD-114008 : Incorrect time is displayed in date-picker when the time zone applied has + symbol.
• SD-113918 : Pop-up menus were not loading properly in application SPA pages that begin with /ui/ in the URL.
• SD-114283 : In some cases, task related filters are not listed in custom view drop-down across all modules.
• SD-112916 : When a requester searches for a particular request in Pending Requests, the search is performed on all entries instead of within the pending requests for the particular requester.

Dashboard :

• SD-112487 : Requests count is missing in the legend of Request Summary widget under Helpdesk dashboard.

Requests :

• SD-111701 : Out of memory error while viewing custom filters in request list view.
• SD-112042 : In some cases, attachment file names are not decoded properly when requests are created from emails fetched via POP/IMAP.
• SD-112311 : In standard editions, user details are not displayed in Add/Edit Request form after a user is selected in On-behalf Of field.
• SD-113004 : Due by time is miscalculated on editing a request if both SLA and status are updated at the same time as follows:
  • The edits in request modified the SLA applied.
  • Status is updated to restart the status timer.
• SD-113024: User's IP address is not logged in the request history if a proxy server is used.
• SD-113054 : While merging more than two requests, if a request does not contain work logs then the work logs in the subsequent requests are not getting added to the parent request.
• SD-113130 : Request onhold status is not changed upon requester's reply if the last performed transition in the request life cycle is removed.
• SD-113142 : Task order is not retained in the request details page if a task template is associated with multiple request templates. This issue occurs only if the request is created via maintenance module.
• SD-113817 : In the task pane under requests list view, sort does not work properly for the status and priority fields.
• SD-113697 : Throttle limit while exporting requests from request list view page is modified to 1 call every 15 minutes.

Changes :

• SD-113588, SD-109909 : Slowness in Change module.

Projects :

• SD-111927 : Projects not associated with the logged-in user are listed while associating release requests to projects from the release details page.
• SD-113124 : In some environment, project tasks and worklogs are not synced in Analytics Plus.

Assets :

• SD-90882 : Error while exporting asset relationships as PDF or PNG files.
• SD-113020 : Unable to download UEM agents from asset summary page.
• SD-113104 : Error on editing software licenses of type Client Access License under Assets > Software > Software Licenses if an increased number of workstations are allocated to the license.
• SD-113350 : Proper error message is not shown while creating a duplicate agreement.
• SD-109651 : The fields Endpoint Central, Web Remote and their description under Admin > Discovery > Remote Control Tools are not translated in non-English setup
• SD-110783 : UEM product remote control option is not shown if Enable UEM add-on menu option is disabled in the UEM products integration page
• SD-110967 : During SCCM integration, site changes information is not captured in System Log Viewer and asset details page CI History.
• SD-113626 : "Reconcile" text is wrongly translated in Polish personalization.
• SD-113782 : Unable to add a CAL License to a workstation, if Filter by software installation is selected and then the workstation is associated with a license.

CMDB :

• SD-112523 : Unable to add support groups in the CMDB module if there are more than 100 sites configured in the application.
• SD-110379 : Error while importing IT services from CSV files.

Contracts :

• SD-112423 : Contract details that are enclosed in double quotes are displayed as encoded text in contracts list view.
• SD-113766 : A blank screen is displayed when renewing a child contract.

Admin :

• SD-106346 : Request custom trigger with SLA criteria is not executed if the SLA of request is modified without adding a SLA comment.
• SD-110728 : Unable to add 0 as prefix in single line additional fields in a request template.
• SD-108696 : Issue occurs while changing an invalid attachment path to a valid path in the Attachment Settings page.
• SD-111061 : Blank document is downloaded when change and release workflows are exported as PDF files.
• SD-111653 : Priority matrix is not applied as configured under Admin > Customization > Helpdesk > Priority Matrix in the following cases :
  • While adding or editing requests, if more than 100 priority matrix combinations are configured.
  • While spot-editing Priority field If Allow requester and technicians to override the Priority Matrix option is enabled.
• SD-112173 : Error while editing Rejected status in UAT stage under Admin > Customization > Releases > Stage and Status.
• SD-112695 : Unable to edit license in non-ESM setups.
• SD-112707 : Login related warnings are displayed in security banner when SAML SSO is enabled.
• SD-112867 : Columns reordered in the user/technician list view are not retained after refreshing the page or switching to other tabs.
• SD-112959 : Language personalization option is shown in the ESM license even if it is not purchased as an add-on.
• SD-112977 : Backup fails in Windows if a file name in the zipped folder exceeds the maximum configured limit.
• SD-113078 : AD/LDAP authentication is not shown as the default authentication mode when domain listing is disabled.
• SD-113085 : Unable to use request notification rules if the description within request notification templates is empty.
• SD-113080 : Incorrect error message displayed when a user attempts to perform operations in sites that are restricted to them.
• SD-113111 : If Notes is mandated in the request life cycle for status transition, the note added during transition is replaced with the note added before the transition.
• SD-113154 : In some cases, an approval link sent via email is not clickable.
• SD-113331 : Unable to log in via SAML if the instance license is dissociated from the ESM setup.
• SD-113387 : Mail fetching stops if a mail is sent to a support group created in the custom site after changing site settings from custom to refer.
• SD-113581 : Performance issue in loading modules with high number of approvals.
• SD-108050 : In some cases, the Create User in AD pop-up does not load properly.
• SD-112578 : Unable to fetch data completely while syncing Microsoft365 with ServiceDesk Plus as the returned data is in multi-line format.
• SD-112878 : Application slowness occurs while decrypting integration configuration details.
• SD-113745 : UI message irrelevant to login users is displayed while changing a user as technician if the Login Name column is not displayed in the user list view.

Reports :

• SD-112035 : The New Custom Report page and the report wizard displayed while editing reports load slowly if more than 5000 CI types are created under CMDB.
• SD-112796 : Unable to generate query reports for a custom SQL view within MSSQL database.
• SD-113390 : In Linux setup, unable to generate scheduled reports if the report contains charts.
• SD-113487 : Unable to export scheduled reports to a given local directory or a network path.
• SD-113757 : Filter option does not work while editing a release report that was generated using a custom date filter.
• SD-112546 : After upgrading to version 14201, reports related to the Changes module get deleted when creating change additional fields.
• SD-112679 : HTML tags in the worklog description and solution table are not decoded in the Analytics Plus workspace.
• SD-113630 : Advanced Analytics periodic sync fails after upgrading to version 15306, 15400, 15401, 15402, and 15403.

Zia :

• SD-112886 : After upgrading to version 14300 or above, Zia bot does not work for technicians/requesters if the chat settings is enabled and the corresponding technician/requester settings is disabled.

General :

• SD-113813 : Startup issue after upgrading to 14300.
• SD-105705 : Unable to modify the scanned product name while enrolling in a TOTP authenticator
• SD-113985 : Scheduled backup and indexing of request conversation fails.
• SD-114287 : Scheduled backup and indexing of archived conversation fails.

Reports :

• SD-114060 : "NullPointerException" occurs while generating reports scheduled prior to the 14500 migration.

Requests :

• SD-113695 : After upgrading to build 14500, $ApproverName and $OriginalApprover variables are not replaced with relevant values in approval emails
• SD-112571 : In some cases, inline images are not displayed in application UI when a request is created from email.
• SD-112440 : While moving requests, attachments are not moved to target portal if a custom file path is configured under ESM Directory/Admin > General Settings > Attachment Settings.
• SD-112551 : The Mark First Response field update action in note business rules is not getting applied if notes are added via outlook actionable cards.
• SD-112701 : Email commands do not work if the incoming mails are fetched using Microsoft Graph. This issue occurs only if the commands are present at the end of the description which is more than 250 characters.

Changes :

• SD-112273 : Unable to trash changes in Standard and Professional editions with only Changes as add-on.

Tasks :

• SD-110656 : Task and Work Log forms close automatically if a user clicks outside the slide-out panel.
• SD-112803 : End time in work logs forms are populated incorrectly if the timezone of servers and users differ.

Assets :

• SD-112895 : During asset reconciliation, unable to add user-related data to the resourcestatehistory and resourceownerhistory tables if the user assigned to the assets is inactive.

Purchase :

• SD-111849 : Unable to search for purchase order items via global search.
• SD-112841 : <br> tag is displayed in the approval mail description if a description with line breaks is added while sending a purchase order for approval from the Purchase module.

Contracts :

• SD-61853 : While importing contracts via XLS files,
  • Default values are not reflected in additional fields for imported contracts.
  • Enable Notification check box is disabled automatically while updating contracts via XLS files.

Admin :

• SD-112196 : Requester are unable to access Close and Reopen buttons in the request details page even if the associated request life cycle contains Close and Reopen transitions.
• SD-112270 : 'New Timer Action' is mistranslated in French personalization.
• SD-112422 : Unable to edit Category (Admin > Customization > Helpdesk) if the Change Manager of the category is removed from the SDChangeManager role and license is downgraded from Enterprise/Professional to Standard (without change add-on).
• SD-110455 : Unable to update the domain name in Windows Domain Scan due to an internal error in updating the root organizational unit name.
• SD-111829 : Performance improvements while loading the service catalog under Admin > Templates & Forms > Service Catalog.
• SD-112358 : Weak Cipher Removal

  The following weak ciphers have been removed for enhanced security:

  • TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
  • TLS_DHE_RSA_WITH_AES_256_GCM_SHA384

  If you had these ciphers enabled under Security Settings > Ciphers, they will no longer appear after the upgrade. If no ciphers are present after removing the weak ciphers, default ciphers will be added to Security Settings > Ciphers.

Reports :

• SD-113075 : Technicians are able to query user additional fields from other service desk instances.

General :

• SD-111992 : Mistranslated text in My Approvals widget under Home page in French personalization.
• SD-112610 : Special characters supported in the Password field for HA File Replication Configuration are now listed in a tooltip on the application UI.
• SD-112828 : Users are able to reuse existing password while updating new password under Forgot Password page.

Changes:

• SD-70689 : Unable to associate assets with changes in the IE browser.
• SD-84222 : Performance improvement in the Associate Requests to Change page.
• SD-93538 : CAB approvers actions are not sorted properly in change history.
• SD-98064 : While modifying a change template from General to Emergency, the Confirm template change pop up appears stating changing the template type will affect the workflow, and after selecting the option overwrite only empty field values, the workflow field is changed to reset.
• SD-102543 : Empty approval mail received for a change if the description under Submission stage is too long.
• SD-106260 : Unable to send approval mails for a change, if we add the same attachment which is already present in the Change request.
• SD-106526 : Print and Close buttons are printed out with change details.
• SD-107944 : Unable to send notifications from a change if an attachment containing space in its name is added manually to the email notification.
• SD-108907 : When Zia auto-approves a change in Submission stage, the change moves to Approval stage.
• SD-110566 : While configuring change roles during change creation, only 30 support groups are listed if a change role restricted only to support groups.
• SD-110864 : Email notifications are not sent when multiple email addresses are configured in To or CC fields while sending notifications from the change details page.
• SD-111257 : Unable to view change history if Service Affected field in the change is updated via API.
• SD-111450 : The associated incidents is changed to associated requests under actions in the changes details page.

Assets:

• SD-48266 : Disposed or expired assets are listed in the Assets Involved field in add/edit change forms.

CMDB:

• SD-93528 : Pick list options are converted to lowercase after saving the problem additional field.
• SD-112007 : Unable to edit details for support groups imported from CSV files

Admin:

• SD-93528 : Pick list options are converted to lowercase after saving the problem additional field.
• SD-112007 : Unable to edit details for support groups imported from CSV files

General:

• SD-65996 : Search does not work if the search term contains certain special characters such as @#$%^&*()_={}[]?/.
• SD-112268 : The text 'Request Timer Actions' is mistranslated in French personalization.
• SD-72809 : Unable to search using more than two characters under Request and Solutions module in Chinese, Japanese, and Korean languages.

Vulnerability :

• SD-112126 : Unprivileged users can fetch barcode scan history related data in sites reported by Ranjit Pahan.
• SD-112019 : Unprivileged users can delete the asset group of any user via API reported by Ranjit Pahan.

Requests :

• SD-111715 : Approvals tab in the request details page does not load after copy-pasting approval table details to request reply or notes.
• SD-112421 : JIRA custom menu popup opens in a smaller size window.

Admin :

• SD-111616 : HTML escaping characters are added to the texts while sending an SMS from the application.
• SD-109564 : Unable to edit picklist, radio, checkbox and multiselect additional field options in Project, Facility and Space modules from the application UI if there are more than 100 options in the additional field.

Community :

• SD-110945 : Unable to escalate an issue to ServiceDesk Plus support using Report an issue option under Community tab.

General :

• SD-112346 : Application startup fails after migrating from version 14105 if users are created in postgres database.

Vulnerability :

• SD-111662 : Sensitive data exposure vulnerability in logs.
• SD-112125 : Privilege escalation vulnerability while fetching list of software reported by Ranjit Pahan.
• SD-112023 : Privilege escalation vulnerability while fetching details of attachments in software licenses reported by Ranjit Pahan.
• SD-112021 : Privilege escalation vulnerability while deleting software license attachments reported by Ranjit Pahan.
• SD-112020 : Privilege escalation vulnerability while downloading software license attachments reported by Ranjit Pahan.
• SD-112018 : CSRF vulnerability in logs reported by Ranjit Pahan.
• SD-112111 : XSS vulnerability in then left pane list view page in Purchase module.
• SD-112254 : IDOR vulnerability while creating purchase requests from service requests reported by Ranjit Pahan.
• SD-112342 : Technicians are able to associate parent contracts as child contracts.
• SD-111902 : Technicians are able to associate child contracts with expired contracts.
• SD-112343 : Technicians are able to renew already renewed contracts.
• SD-111239 : Sensitive data exposure vulnerability in Query Report API.
• SD-111232 : Unprivileged technicians can detach associated purchase requests.
• SD-111166 : XSS vulnerability in the instance name in header.
• SD-111154 : XSS vulnerability in task title.
• SD-112133 : SSRF vulnerability in accessing internal networks.
• SD-111299 : Privilege escalation vulnerability while generating authtoken for users.
• SD-110031 : Admin API key of Endpoint Central is exposed in ServiceDesk Plus access logs.
• SD-110697 : API key in the server configuration table is not encrypted.
• SD-111005 : Disposed or expired workstations or servers are listed in software license operations.
• SD-111600 : XSS vulnerability in chat settings page.

Dashboard :

• SD-111715 : Approvals tab in the request details page does not load after copy-pasting approval table details to request reply or notes.
• SD-112421 : JIRA custom menu popup opens in a smaller size window.

Dashboard :

• SD-111841 : The request list view popup does not load while clicking on a chart from the dashboard for All Sites if the group name selected under Support Groups contains space.

Requests :

• SD-107306 : In some cases, pending approvals are not moved to the configured backup approver.
• SD-109414 : While submitting requests for approval, the valid approvers' email address in the To field is removed if comma or semicolon is entered.
• SD-111114 : Unable to identify groups from different sites in the Group field while bulk-editing requests, if the logged-in technician is associated with multiple sites and no value is set in the Site field.
• SD-111219 : For technicians without SDAdmin role, certain details are not displayed in the Users pop-up of On Behalf Of users.
• SD-111446 : Mails with base64 encoded inline images are not fetched into the application.
• SD-111526 : Field and form rules with Site criteria do not work in the requester login.
• SD-111648 : Performance issue occurs while saving larger content in drafts under request reply.
• SD-111635 : Multi line format is broken while replying to requests if the multi line additional field dollar variable is included in a reply template.
• SD-111784 : Requester logged in one instance is unable to close a request in another instance using the close request URL as the instance ID is missing in it.
• SD-112080 : In service catalog, Field and Form Rules is not getting saved properly when we try to set additional fields using actions for instances except IT Helpdesk instance.

Tasks :

• SD-111936 : Unable to access calendar pop-up while configuring custom reports, marking leave in technician availability chart, and in task list view. Additionally, the dashboard does not load in some cases.

Assets :

• SD-96941 : When there are multiple loans and assets, the initial loading time of the loan registry list view page is slow.
• SD-107049 : When sysname over DNSname is enabled under Discovery > Scan Settings, the SNMP devices are overwritten at the end of a network scan because the sysname is not unique.
• SD-109585 : Primary IP address is not removed while moving a scanned asset to the disposed state.
• SD-109792 : On editing workstations with 3 or more IP addresses, the history tab records that IP address was updated even if the IP address was not modified.
• SD-109913 : Non-IT assets are deleted/disposed if the Delete/Dispose assets that have not been scanned in the last N days option is enabled under Scan Settings.
• SD-111702 : Unable to add or edit assets with more than 100 hard disks or processors.
• SD-111739 : After upgrading to build 14300 and above,
  • Software compliance is calculated incorrectly.
  • Asset scan fails after manually adding software installation for Operating System software.
  • Scan fails when Endpoint Central sends metering data of software that is not a part of the application.
• SD-112414 : Version incompatible banner message is shown even if the Endpoint Central (formerly Desktop Central) is compatible with ServiceDesk Plus. This issue occurs from version 14300 and above.
• SD-112416 : Assets under the manually created product types are not scanned in the schedule scan.

CMDB :

• SD-103208 : After a business view is saved, switching to another business view in CMDB via the drop down box does not work.
• SD-107077 : Unable to delete CIs in CMDB when records per page is set to 5, 10, 15, 20, 200, 300, and 500.
• SD-107302, SD-111700 : Unable to add CIs in CMDB for the CI types Cluster, Datacenter, Document, Network, and Software in French, Armenian, Arabic, Chinese and Icelandic languages.
• SD-108274 : Additional fields are not displayed in workstation list view page under CMDB module.

Purchase :

• SD-111414 : Purchase requests from which purchase orders were created are listed under All Active PR and All My Active PR filters in purchase list view.
• SD-111585 : While ordering items from a purchase order, the To and Subject fields in the email notification to vendor are not auto-populated.
• SD-111792 : In the purchase order list view, PO ID is not displayed as a clickable link.
• SD-112155 : Unable to save purchase request if the estimated cost is in decimal value.
• SD-112316 : Unable to view new PO page if a deleted site is configured under purchase default value.
• SD-112461 : Text formatting is not retained in the Items field of a purchase order's print preview.

Admin :

• SD-112353 : Mail fetching is stopped if the change or release conversation contains inline image.
• SD-102051 : Date fields of AD Import Schedule, LDAP Import Schedule and AD Sync Deleted User Schedule pages are not displayed in user personalized date/time format.
• SD-104785 : Unable to add or edit CIs in newly created CI types if an additional field is configured for the CI type.
• SD-107693 : Labels are misaligned in the Opinion Scale under Survey Configuration.
• SD-110533 : While adding credentials in the credential library, the Private Key field is displayed by default for SSH protocols even if Use Public key authentication option is disabled.
• SD-111328 : Unable to create integration keys in non-IT help desk instances.
• SD-111847 : When multiple parameters are configured in a custom function, the parameters order is modified after saving the custom function.
• SD-112034 : When the Send email notification option is enabled in ESM Directory > Performance Settings > General to notify users on threshold breaches for Log file size, the email notifications are erroneously triggered even when the threshold is not reached.
• SD-112271 : No Refer Site available is shown in the value selection pop up window when the site column is selected under Admin > Data Deletion and Archiving > Allow exception for deletion/Allow exception for archiving.
• SD-111142 : Unable to edit Product under Asset Management if the Salvage Value configured for the product is zero.
• SD-112195 : Error thrown while saving the request template, after enabling the Show to Requester option for the template and disabling the Requester can set option in the description update field.

Reports :

• SD-112171 : The alert content pop up is being updated for the custom role creation when the Create Query Report is enabled.

Zia :

• SD-111888 : Zia is predicting requests to reopen when a technician replies to the request via email.

General :

• SD-112191 : When the Postgres dump backup is restored across OS, the scheduled backup fails due to the mismatch in the value of the archive command configuration in the 00framework_ext.conf file.

Requests :

• SD-110362 : Approval levels are reset when an editor edits a resource question in a service request.
• SD-110475 : Request status is not updated properly when an approval level is deleted.
• SD-110750 : Error thrown while performing advanced search in Add Dependency pop-up in non-English language setups.

Changes :

• SD-111931 : Unable to send approval email when a user updates a change or release request and it reaches the approval node in the workflow, if the user does not have SDAdmin permissions.

Releases :

• SD-108307 : An approval is marked as invalid or deleted when a release stage/status is revisited. The issue occurs only if the approval is created via workflow.
• SD-111046 : If an issue occurs in processing conversations with inline images during mail fetching, the conversation is getting added without inline images and mail fetching is not stopped. The issue occurs only for the Changes and Releases modules.
• SD-111647 : Unable to associate more than 100 service categories with release requests.

Maintenance :

• SD-110867 : While scheduling a monthly or yearly maintenance, HTML is not encoded for On the field while configuring advanced repeat options.

Solutions :

• SD-104048 : Solutions accessed by non-login users are not displayed in any sort order.
• SD-110480 : Only a few approved solutions are listed when a topic is chosen under Resolution > Solutions on the request details page.
• SD-111451 : Error thrown while accessing the Solutions tab under Resolution on the request details page if the request subject is too long.
• SD-111705 : Unable to access solutions via email notifications when $AutoSuggest variable is used in the notification template.

Admin :

• SD-109610 : Users are unable to access the DOC and PDF files added by administrators in the login page.
• SD-109848 : Unable to fetch mails using the new mail fetching schedule as the primary mail fetching schedule runs in the background for a prolonged time.
• SD-110562 : Mail fetching stops if the From address is invalid.
• SD-110679 : While configuring Site 24x7 integration, Australia and Japan domains are not listed in Site24x7 Datacenter dropdown under Admin > Integrations > ManageEngine > Site24x7 Settings.
• SD-111250 : Mail fetching keeps running if the incoming mail contains "=" symbol in the description and the Command Delimiter field in the E-mail Command configuration is empty.

General :

• SD-108549 : Zreports folder restore fails.
• SD-107503 : Application crashes when users attempt to login via Active Directory authentication if the domain controller details are not fetched properly in ServiceDesk Plus.
• SD-110962 : Users are allowed to login via local authentication when SAML authentication fails even if SAML is configured as the only mode of authentication.
• Note : You can now restrict local authentication by updating the paramvalue in the GlobalConfig table. Contact our support team for assistance.
• SD-111370 : UEM application crashes when ServiceDesk Plus syncs administrator details to the UEM application if the API key used to configure the integration belongs to a different user.

Vulnerability :

• SD-109905 : CSRF vulnerability in request resolution.
• SD-110567 : CSRF vulnerability in access logs.
• SD-110938 : Sensitive data exposure vulnerability in access logs.
• SD-108306 : BouncyCastle jar version is upgraded to 1.70.
• SD-110596 : Privilege escalation vulnerability while reopening close requests.
• SD-110596 : Privilege escalation vulnerability in requests timer.
• SD-111606 : CVE-2023-35785 : Authentication bypass vulnerability while logging in using Two-Factor Authentication reported by dalt4sec.

Dashboard :

• SD-105766 : Drop-down icons in dashboard widgets are not displayed if the screen resolution is increased beyond the default value.

Requests :

• SD-110928 : Task filters are not available under Request Details page > Tasks.
• SD-109489 : In requester login, the Site criteria configured in the field and form rules is processed incorrectly if the On-Behalf-Of-User field is present in the request form.
• SD-110873 : Blank page is displayed when users without Editing/Deleting others Time Entry permission attempt to edit worklogs added by other users.
• SD-110698 : While editing requests, the existing assets selected in the Asset(s) field are cleared if the users attempt to attach assets using the Associate icon.
• SD-109170 : If requester notes is updated in a request template and saved, followed by editing and saving technician notes in another request template, the requester notes in the current template is automatically populated with the requester notes added in the previous template.
• SD-109192 : An internal server error occurs when accessing an unpublished request life cycle that has an optional field configured in any During transition is removed from the associated template.
• SD-109218 : When requests configured with SLAs are created during non-operational hours, incorrect data is populated in the Time Analysis tab.
• SD-108691 : When a group is updated by adding a technician, the corresponding notification is sent twice to all group members.
• SD-101910 : While creating/editing requests, if the request template is changed, priority matrix stops working.
• SD-110373 : In certain environments, mail fetching through EWS causes various issues, such as extra space is added and inline images, if present, are dropped in specific emails.
• SD-107221 : Certain translation messages in Japanese language localization are not supported in rich text editor.
• SD-109942 : Input error occurs when requesters reply to closed requests in the below scenarios if the administrator configures new requests to be created when requesters reply to closed requests under Admin > General Settings > Advanced Portal Settings :
  • If Requester can view option is disabled for the Status field in the request template.
  • In some cases, if the default template is disabled for requesters.
• SD-110015 : Picklist values are not listed while configuring request custom filters with criteria based on picklist user additional fields.
• SD-109330 : Unable to add mobile number while replying to a request if SMS is chosen as a mode to reply to a technician.
• SD-109591 : When Acknowledge sender by e-mail on receipt of the email reply is enabled, acknowledgement email is sent to the user even if the user replies to a request from the application.
• SD-110949 : Images resized while replying to requests are saved with Best Fit size on saving the draft.
• SD-99034 : In rich text editor, hitting backspace after adding a line break reverts the font to Roboto.
• SD-108828, SD-108479 : The table in the rich text editor breaks while pasting multi-line content.

Changes :

• SD-110521 : Users with Change Review stage edit permission are unable to add or edit the Review stage description.
• SD-110701 : Change calendar view does not display all the changes scheduled for the day.
• SD-110487 : In some scenarios, change approval mail is not triggered properly if a change request is created with attachments.

Projects :

• SD 111098 : For users with Project Manager permissions, Milestones are not listed when the Milestone task and Project task forms are edited.
• SD-109959 : Project status is displayed incorrectly for projects associated with change request under Implementation stage in change details page.

Maintenance :

• SD-110224 : After upgrading to build 14200, Maintenance status of a pending preventive maintenance task is not updated even after completing the task.

Tasks :

• SD 110754 : After updating to version 14200 or later, the Time Taken field in work logs displays incorrect value.

Solutions :

• SD-109847 : While adding/editing a solution, the solution content editor increases in size.

Assets :

• SD-109968 : Switch scan fails if a relationship between a switch and switch port or virtual machine and virtual host is configured manually.
• SD-102870, SD-103629 : Error message is not displayed clearly if the product type configured for an asset is different from the product type fetched via scan.
• SD-105039 : Asset and CI list view pages are not loading. Adding new asset/CI is not possible after technician is added as a system attribute under CMDB > Configuration Items types.
• SD-108003 : Additional field values are mismatched in License details page if more than 10 additional fields are imported via CSV files.
• SD-109088 : Unable to search the default CI attribute field while attaching assets.
• SD-109813 : A product type manually changed by a user after a delta scan is not retained after a full scan.
• SD-109858 : Security error thrown in some cases while accessing Assets tab in PGSQL builds.

CMDB :

• SD-107794 : CIs added under non-English CI types are not loaded under CMDB list view.

CMDB :

• SD-110169 : Text formatting is not retained in Remarks field after saving a purchase order or during print preview.
• SD-110441 : Unable to receive consumables from a purchase order after updating SDP to version 14201.

Admin :

• SD-110792 : Mail fetching stops while creating requests via email if there is an issue processing inline images.
• SD-108576 : In some setups, improper attachment path is displayed under Attachment Settings.
• SD-110014 : Unable to remove default values populated in additional fields while configuring request templates.
• SD-109694 : If the credentials mismatch after modifying the workspace owner of Analytics Plus in ServiceDesk Plus, a blank page is displayed under Admin > Apps & Add-ons > Integrations > Advanced Analytics.
• SD-100017 : AD authentication fails for users in protected user groups.

  Note : To authenticate AD for protected user groups, map your fully qualified domain name (FQDN) of the AD server by creating a record in your DNS or map the IP address with the corresponding FQDN in the etc\hosts file in your setup.

• SD-109696 : In some scenarios, the help card description added for requesters in one request template gets copied to another template.
• SD-109851 : Sort personalization in reply template list view is not retained.
• SD-107915 : Scanned SNMP devices are not listed under Admin > SNMP Configurations > Configure product for unknown sysIOD during SolarWinds Integration.
• SD-110372 : Users are not notified if the Recoverable Items folder in the Office365 mailbox is full.
• SD-106863 : Error message displayed on re-using active mail server settings across instances does not show the instance name where the settings were previously configured.

Custom :

• SD-111197 : Post migration to 14300, custom module will not be available for Professional editions with project add-ons. It will be available only for the Enterprise edition.

Reports :

• SD-110543 : Unable to generate query reports when the query contains sub-queries.
• SD-109953 : When any report configured in a single schedule is edited and saved, an internal error occurs while accessing the scheduled report.
• SD-109680 : Data is not grouped properly while generating a request metrics report with Group by fields.

Community :

• SD-60490 : Entries are not recorded in System Log Viewer under Community tab while adding or updating Vendor details.
• SD-105681 : 'Attachment Settings' is misspelled in the system log viewer.

ESM :

• SD-110388 : Unable to update user information based on email ID during AD import in ESM setup.
• SD-110341 : When a new user is added to a non-default instance, self-service login details are sent via email from the default instance.
• SD-110520: Instance owners are unable to delete retired instances from Admin > Service Desk Configuration > Instance Settings after migrating to build 14100 or later

Login :

• SD-106516 : Unable to login into ServiceDesk Plus if CSRF validation is disabled during login after migrating to build 13008 or later.
• SD-110336 : Users are logged out from ServiceDesk Plus after logging in via SAML if they attempt to login a second time using SAML login URL.
• SD-110684 : When SAML SSO is enabled, the OR text in the login form is half-hidden.

ZIA :

• SD-105613 : $ApprovalEmailAction variable is displayed in Send Notification pop-up while submitting requests for approval even if Zia prediction is disabled

General :

• SD-110380 : IP address is shown in the error message displayed during concurrent login.
• SD-109329 : In requester login, only 10 requester links are displayed under Zoho Creator app.
• SD-110367 : While performing global search in Japanese setups, the search is initiated when the Enter key is pressed to select a listed option.
• SD-109562 : On invoking ServiceDesk Plus URL from Outlook mailbox, different font style is displayed in the application.
• SD-107082 : Unable to upgrade in Azure SQL Server setups due to presence of system views like database_firewall_rules, ipv4_database_firewall_rules, ipv6_database_firewall_rules in Azure SQL database.
• SD-108017 : Arabic language is not supported in Insert Image pop-up in rich text editor.

Home :

• SD-110942: Asset(s) are not listed under My Asset widget for requesters.

Requests :

• SD-111059: Users with site-based restrictions are not listed in the Owner field while adding work logs. The issue occurs if the logged-in technician has site-based restrictions.

Assets :

• SD-111099: When several assets are enabled for scheduled scan, the system may encounter an Out Of Memory (OOM) error.

General :

• SD-110941, SD-110730 : In some scenarios, due to the cache getting dropped, an internal error is thrown while accessing API based pages.

Vulnerability :

• SD-111606 : CVE-2023-35785 : Authentication bypass vulnerability while logging in using Two-Factor Authentication reported by dalt4sec.

Home :

• SD-110942: Asset(s) are not listed under My Asset widget for requesters.

Requests :

• SD-111059: Users with site-based restrictions are not listed in the Owner field while adding work logs. The issue occurs if the logged-in technician has site-based restrictions.
• SD-110726 : Data exceeding 7KB will be stored as a file in database in release and request notifications, request description, and resolution.

Vulnerability :

• SD-111606 : CVE-2023-35785 : Authentication bypass vulnerability while logging in using Two-Factor Authentication reported by dalt4sec.

Vulnerability :

• SD-107316 : Username printed in logs.
• SD-109423 : Unnecessary logs are printed related to license.
• SD-110435: XSS vulnerability in Community > Schedule Activities page if custom schedule name contains XSS content.
• SD-109099: Privilege escalation vulnerability when a requester edits the reminders added by other users under Releases module.
• SD-107754: Privilege escalation vulnerability allowing users to detach service request from purchase orders reported by Ranjit Pahan.
• SD-107752: Privilege escalation vulnerability allowing users to associate service request in purchase orders reported by Ranjit Pahan.
• SD-107614: Sensitive information exposed via image (EXIF) metadata reported by Ranjit Pahan.

Home :

• SD-109739 : In some cases, My Approvals widget is missing in the home page for requester login.

Requests :

• SD-109493 : Unable to edit a service request globally if a checkbox option in any associated resource question is deleted under Admin> Service Catalog > Resource Questions.
• SD-109614 : Unable to scroll to the bottom of service template configuration page if the monitor resolution is set to 2560*1440.
• SD-109586 : Unable to initiate a chat using the chat icon beside a requester name in the request details page when ServiceDesk Plus is integrated with Endpoint Central.
• SD-109065 : While configuring service templates, approvers in the Workflow tab are removed when a technician set as the approver is changed as a user.
• SD-109427 : User signature is appended to the end of description while resending a conversation.
• SD-109587 : Show more option is not displayed when a line break is added to approvals comments in request details page.
• SD-109838 : When replying to conversations, attachments gets appended even if the attachment related variables are not configured in the reply template.
• SD-109805 : Unable to expand conversations added to Approvals tab in request details page for non-login users.
• SD-108781 : If the network path is configured as the file attachment path and two requests are created from emails sent to two support groups, the attachment of the one request is saved in the default file attachment path.
• SD-109155 : Error thrown while editing a resource section from template configuration page if more than 100 resource questions are associated to the template.
• SD-109945 : Resource questions are displayed in details page of tasks they are are not associated with.
• SD-109793 : Work log owner name is not displayed fully in work log list view if the owner name contains too many characters.
• SD-108929 : When a request is created via email or Self-Service Portal, task dependencies are not applied as per the selected request template.
• SD-109619 : In some cases, text in the request details page is barely visible in dark mode.
• SD-109392 : Spell check is not working while taking request approval actions.
• SD-106548 : Approval status is not visible in the request details page when the business rules criteria is set with Approval Status as Pending Approval and the rule action is aborted.
• SD-108975 : Notifications are not sent to requesters when approval action is taken on requests.
• SD-109647 : $Subject, $RequestID and $ClarificationLink variables are not replaced with the actual value in the request approval mail.
• SD-109291 : Request list view does not load if the Approval Status column is present in the list view and Show Request Approval Tab to Requester option is disabled in Advanced Portal Settings.
• SD-109228 : Service category is not moved to the inactive state even after dissociating it from the incident template and deleting it.
• SD-108480 : Request approval action predicted by Zia is not recorded in the request history.
• SD-109398 : Unable to create requests if Zia category prediction is enabled and the description field is disabled for requesters.
• SD-109580 : When two requests are created from emails sent to two support groups, the attachments cannot be downloaded for the second request if the attachment path ends with a backslash (\).
• SD-108995 : Inline images are not processed in some cases when EWS protocol is configured in Incoming Mail Server settings.
• SD-107997 : Non-login users are unable to reply to a request.
• SD-108900 : Incorrect data recorded under ISESCALATED column in the database.
• SD-108991 : Closed/completed requests are not listed in approval-related filters under Requests, Changes, and Releases modules.
• SD-109220 : Unable to preview the attachments in the reply window before sending a reply mail.
• SD-110351: Resolution added while closing a request via reply window is automatically added to another request if a status is updated in the reply window.
• SD-110399: Unable to create and associate a project from the request details page when the project is created using a project template.

Changes :

• SD-109800 : In some cases, approval reminder notifications are not triggered.
• SD-102090 : Level approved time is displayed incorrectly on the change approval summary page.
• SD-109682 : Change approval email is not triggered if a change has no description and the $Description variable is included in the approval mail template.

Solutions :

• SD-109846 : See More option in the content section of the solution details page is removed.

Assets :

• SD-108481 : Manufacturer details of assets other than workstations are not displayed in the warranty notification.

Purchase :

• SD-109510 : Last Notified On details for purchase orders and purchase requests approvals are not updated if the approval notification is present.

Contracts :

• SD-109952, SD-107428 Unable to delete contracts accessed by searching Vendor, Contract Type, or Status columns in the contract list view page.
• SD-108877: When associating contracts in AssetExplorer, parent Contract ID is associated in the place of child Contract ID.

Admin :

• SD-109786 : In some scenarios, the application header goes missing if the user or technician personalization is not updated properly.
• SD-109492 : Custom triggers configured to execute on Reply Received event are not triggered if a webhook is specified as the trigger action.
• SD-108429 : Users specifying different Office365 mailbox accounts in incoming mail server settings and OAuth pop-up will be notified with an error on saving the settings.
• SD-108898 : Double quotes in single line and multi line additional fields are converted to single quotes after saving the change templates.
• SD-108503 : While importing users from AD, updates made to Reporting To field is not recorded in user history
• SD-108295 : Unable to merge users with same login name and different domains.
• SD-108685 : Unable to edit the details of a user associated with an organization role if the search field is accessed more than 30 times.
• SD-108577 : Unable to import via LDAP or delete LDAP domain controllers from the LDAP list view if additional columns are displayed in the list view .
• SD-107081 : If Enable Force password reset at first login is selected under Security Settings, users are unable to logout from ServiceDesk Plus unless they update the password.
• SD-109741: Users can configure fields in globalconfig table to improve user search performance in the users list view from Add/Edit forms and during global search.

Zia :

• SD-108324 : Incorrect prediction by Zia for approval/reopen emails if the email description contains email labels.
• SD-110042: Approval action taken by Zia in purchase orders and purchase requests are not recorded in the purchase history.

ESM :

• SD-108037 : Unable to save or edit organization details from ESM directory in some cases.
• SD-108906 : Search filter does not work while associating users to organization roles in ESM directory.

General :

• SDF-108332 : Backup mechanism is updated to reduce the time taken to backup/restore files.
• SD-109684 : The application favicon is not shown in requester login.
• SD-108921 : Unable to generate reports with CAB recommendations data in Analytics Plus after upgrading to build 11128 and above.
• SD-107980 : Unable to log-in to the user accounts configured in high-availability setups if the password contains special characters.
• SD-109294 : Users session status is not changed to Closed in aaaaccsession table when users log out from web browsers.
• SD-108521 : When concurrent login is disabled in Security Settings, users are not able to log in via web. The issue occurs if they have already logged in and logged out via mobile app.
• SD-104786 : The ServiceDesk Plus server will shutdown when the database connection is lost for more than 15 seconds.SD-107722 : File content type detection accuracy has been increased while uploading attachments.
• SD-108944 : Memory consumption is high while accessing integration keys.
• SD-108851 : UI customization is not reflected if the application is accessed during the restart process.
• SD-108852 : Build mismatch error thrown when a backup is taken and restored in an updated build if a backup was taken and restored before the upgrade.
• SD-110409 : Translation files are not included in backup, hence during restore the translations are not restored.
• SD-109810 : When requests are auto-generated as per maintenance schedules, task dependencies are not applied as per the specified request template.

Vulnerability :

• SD-107213 : Authtoken is not printed in logs if it is passed in headers.
• SD-108311 : Privilege escalation vulnerability while adding reminders to problem requests reported by Chris.
• SD-107726 : Privilege escalation vulnerability while attaching problems to change requests reported by Ranjit Pahan.
• SD-107725 : Privilege escalation vulnerability while detaching problems from change requests reported by Ranjit Pahan.
• SD-107687 : Privilege escalation vulnerability while associating requests with change requests reported by Ranjit Pahan.
• SD-107660 : Unprivileged users can detach changes from the associated releases reported by Ranjit Pahan. Going forward, site restricted users can view only the releases in their site from the release association list view.
• SD-107659 : Unprivileged users can update description of release requests reported by Ranjit Pahan.
• SD-107658 : Unprivileged users can delete attachments of release requests reported by Ranjit Pahan.
• SD-107657 : Unprivileged users can upload attachments to release requests reported by Ranjit Pahan.
• SD-107656 : Unprivileged users can change the review date of release requests reported by Ranjit Pahan.
• SD-107655 : Unprivileged users can change closure-code of release requests reported by Ranjit Pahan.
• SD-107662 : Unprivileged users can copy change requests.
• SD-107942 : Security vulnerability issue fixed.

Home :

• SD-108807 : Requesters are unable to view their purchase order and purchase request from approval list view under Home > My Approvals > Show All.
• SD-107841 : Application runs slow while approving requests from My Pending Approvals widget under Home page.
• SD-107489 : My Approvals widget and approvals list view loads slowly.

Dashboard :

• SD-108284 : Overall count is not displayed in Request inflow by time widget under Helpdesk dashboard in build 14000 and above.

Requests :

• SD-109288 : If the task filter name under Requests tab contains special/HTML characters, My All Tasks button contains encoded text.
• SD-108556 : Inline images in the request description field are not visible if the request is moved to another instance if the owner of the target instance is a user in the source instance.
• SD-109258 : While replying/forwarding a request, reply templates are not displayed to technicians without SDAdmin/HelpdeskConfig role if the Allow technicians to create reply template option is disabled in Advanced Portal Settings.
• SD-108430 : Unable to use the scroll bar in request list view.
• SD-108964 : Approval notifications triggered after the first level are not shown in System Notifications under request conversations.
• SD-108609 : Unable to paste multiple email addresses separated by a semicolon in the To and CC fields of request templates.
• SD-108779 : $EmailSignature variable is not replaced with the actual value in the request approval mail.
• SD-108233 : The approval action taken by the backup approver is notified incorrectly to the original approver.
• SD-107579 : Status transition fails in requests where Request Life Cycle is applied if Logged in user field is configured in the Before rule of the transition.
• SD-108126 : If a Request Life Cycle without any transition from a completed status type to Open status is applied to a request and requests are set to reopen when the requester replies, mail fetching stops when a requester replies to the request after it reaches Canceled/Completed/Closed status.
• SD-108164 : When requests are approved or rejected automatically, the approval level comments under Approvals tab in requests details page are not translated in personalized setups.
• SD-108450 : Error thrown on accessing customer files loaded in custom folder.
• SD-109202 : Unable to add multiple email addresses in the Email to Notify field of requests from the requester login.
• SD-106007 : Approvals tab is not displayed to requesters when the Requester can view option is disabled for Status field in Incident Template/Service Template.
• SD-107451 : When Sub-category and Item fields are configured as criteria in Business Rules, Request Life Cycle, Request Timer Action, or Request/Problem/Release Custom Trigger, the relevant category and sub-category details are not saved.
• SD-107524 : When you edit the Wait For and Repeats Every fields under Edit Timer Action in non-English setups, the language is changed to English.
• SD-108456 : Email notification is not triggered if the E-mail the user when he/she is mentioned in a note template contains a site-related dollar variable.
• SD-108482 : A site-related dollar variable added to a reply template is getting replaced with an empty string.
• SD-108524 : Email notification is not sent to the requester if the HTML content in the Notify requester by email when a clarification is raised by approver template is edited.
• SD-107772 : New request is created every time a user sends mail to closed requests.
• SD-108150 : When we create a request via email, the description field is filled with unwanted content.
• SD-107912 : Unable to retain the resized width of ID column in the request list view after refreshing the page or switching to other tabs.
• SD-108993 : Unable to view tasks in archived requests.

Changes :

• SD-106887 : Approval levels are duplicated if a technician revisits the status of a change request.
• SD-103952 : When approval node is set with a condition node in the change workflow, the approval node is executed when Assets Involved or Services Involved field is updated even if the fields are not set in the condition node.

Projects :

• SD-109285 : View more option is not displayed under Comments tab in project, milestone and task details page if more than 5 comments are present.

Maintenance :

• SD-106634 : Unable to add/edit maintenance if the timezone of server, user personalization, and browser are not the same.

Assets :

• SD-107180 : Unable to modify asset state of asset components associated to an asset.
• SD-103037 : Under Assets > Workstation, IP address validation fails if / or % is added to the IP address field and saved.
• SD-108370 : Barcode values of assets that were converted to consumables cannot be associated with new assets.

Purchase :

• SD-108040 : Unable to save purchase orders with decimal value less than 1 for Services and Others category under New Purchase Order.

Admin :

• SD-105782 : When a common additional field configured under On Field Change field and form rule is deleted, the associated rule is not removed and Field and Form Rules tab in service templates keeps loading.
• SD-108501 : Unable to add more than 10 values for a criteria while configuring If-If and If-Else actions in Custom Triggers and Timer Actions.
• SD-108520 : Letters typed in the To and Cc fields of notification templates in Custom Triggers are displayed incorrectly when the network is slow.
• SD-107279 : Classlink support is now added for SAML.
• SD-108557 : Unable to save surveys if the content in Additional Comment is translated. The issue occurs only if there are more than 100 characters.
• SD-107183 : Email commands are not executed on incoming emails if the email is auto-forwarded to a technician's mailbox.

Reports :

• SD-106912 : The login report loads for a long time if it contains too many entries.

General :

• SD-109195 : Build migration from 14103 to 14200 fails when duplicate entries are present in global functions.
• SD-108804 : Incorrect error message is displayed when API calls are placed before the server initialization is completed.
• SD-108404 : When ADManager Plus integration is configured but disabled, the Jump To ADManager Plus option under Help menu is not redirecting to the configured ADManager Plus application URL.
• SD-108509 : Error thrown while submitting the feedback form under Help > Feedback.
• SD-105777 : PGSQL error while installing the application through user interface or command prompt in Linux machines.
• SD-106998 & SD-107674 : Unable to fetch results using global search functionality in non-English setups.
• SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200.

Zia :

• SD-107492 : UI breakage in the Zia approval data customization page if the custom data contains newline character ('\n').
• SD-108302 : In Zia request reopen prediction, the sender email ID is mismatched when a user replies to a closed request via email.

Tasks :

• Only users with SDAdmins, SDSiteAdmins, and SDCo-ordinator roles can perform inline edit in the request combined view and Show all tasks list view.
• Only users with edit permission in requests, problems, changes, projects, and releases can perform inline edit of tasks.
• Tasks and Work logs forms will now open in the slider window for better user experience.
• Keyboard shortcuts will not work if the task or work log form is opened.
• Updated the design of Add Task icon in Home > Scheduler.
• Refresh frequency is now added as an icon to the header of the show all tasks list view.
• Actions such as Edit, Close and Delete are now grouped under the Hamburger icon in the tasks list view for Requests, Problems, Changes, Projects, and Releases. Only users with edit permission can access the Hamburger icon.
• Use Trigger option from the Hamburger icon in the requests combined view and show all tasks list view to trigger the task individually
• In requests combined view and Show all tasks list view, the Hamburger icon is enabled by default irrespective of the users permission. However, the proper error message will be thrown if users do not have access to the action they are trying.
• You can now preview the details of a work log by hovering over the description in the work logs list view.

General :

• SDF-90896, SDF-89701 : Users can now view the brief description of work logs from the Short Description column in Analytics Plus.
• SDF-77621 : Technicians can now search and assign group to a task from the Group combo box.
• SDF-68990, SDF-48818 : View the parent module title from the task list view by hovering over the parent ID in the Link column.
• SDF-100704 : Users can now resize the columns in the Work Logs list view.
• Task details page URL has been changed to "<localhost>/ui/tasks?mode=detail&from=showAllTasks&taskId=1".
• Show all tasks list view URL has been changed to "<localhost>/ui/tasks?mode=list&from=showAllTasks". Going forward, the old URL will not be accessible.

Discontinued Bulk Actions :

• Bulk delete tasks support is restricted for users with delete tasks permission.
• Bulk trigger, close, and delete are now restricted in the Show all tasks list view.
• Bulk delete is now restricted in the request combined view.

Fields and Option Name Changes :

Timesheet :

• Users can now view the Project > Timesheet in a detailed billable format.

Discontinued Support :

• Save and Add new option has been removed from the tasks and work logs forms.
• Estimated effort field is removed from the Custom Filter criteria dropdown.
• Removed Comments field in the task and task template forms.
• Removed Description column from the task list view.
• Mark Parent Tasks option is removed in the Request Task Add form.
• Dependency arrow in the task title column will not be shown in Show All Tasks list view.
• In request print preview screen, work log summary will not be listed.

Task and Worklog

• You can now create tasks instantly using Quick Add in the task list view in Requests, Problems, Changes, Projects, and Releases. You can also assign the owner while creating a task. Click here to know more.
• SDF-65865 : Bulk assign and pick up tasks in Requests, Problems, Changes, Projects, and Releases.
• View the work log type from the Work Logs list view under Requests, Problems, Changes, Projects, and Releases.
• SDF-105769: Bulk associate task templates in Projects, Milestones, Incidents, and Service templates. However, editing of the task templates associated with the incident or service templates is restricted.
• Use Column Chooser to customize the task template list view in the Project and Milestone templates.
• Task title and template name are now made as default columns in the task template list view.

Solution API based Client

• User interface for Solutions module has been revamped. This revamp includes user experience improvements in add solutions page, solution details page, and classic list view page.
• Solutions details page URL has been changed to "<localhost>/ui/solutions?entity_id={solution_id}&mode=detail". Going forward, the old URL will not be accessible.

Dashboard Enhancements

• Use the Column Chooser icon in Requests by Technician widget to add or remove columns based on request status.
• Link widgets from ServiceDesk Plus dashboard to external applications using the Embed Widget icon. Play Video
• Use the filter drop-down on the list view page accessed via widgets to change the list view based on the parameters in the widget without closing the page.
• Warning message is shown while adding invalid or vulnerable URLs in new external widgets.
• Embed dashboards in external applications using the Dashboard Options > Share Dashboard option.
• Drill down analysis report widget is newly added to the Helpdesk dashboard.
• Apply site and support group filters only to current dashboards. Filters are dashboard-specific.
• Add reports directly to custom dashboards.

Import users from AD Groups

• Users can be imported from Active Directory groups by specifying the group names under ESM Directory/Admin > Users > Active Directory. Click here to know more.

Global Variables

• Administrators can use global variables to store data that can be invoked in the application by using the dollar($) sign. Currently, global variables can be configured in notification rules and webhooks. Click here to know more.

Release - Custom Triggers, Custom Function and Webhooks

• Configure release custom triggers to automatically execute actions on a release by executing a script file, or a custom function. You can also configure to call an external URL or API via webhooks. To configure release custom trigger, go to Admin > Automation > Custom Triggers > Release.

Webhooks for Problem, Change, Project, and Task

• You can now create webhooks for problems, changes, tasks, and projects and add them as actions to the corresponding triggers. To configure webhooks, go to Admin > Developer Space > Webhooks.

Project and Worklog UDF Revamp

• Servlet calls are now replaced with API calls.
• UI is revamped for better user experience.

Task and Worklog Report Enhancements

• Users can create custom task reports for Problem, Change, Release, Project and Milestone modules.
• Users can create custom reports for worklogs across all modules.
• New default report folders Reports on Tasks and Reports on Worklog are added in ServiceDesk Plus. Click here to know more.

SDF-109058 : V3 API is supported for Region. Users can perform bulk operations under ESM Directory/Admin > Regions.

SDF-78829 : Support for personalization in Armenian.

SDF-85806 : Support for personalization in Ukrainian.

SDF-107001 : Support for personalization in Hindi.

Requests :

• SD-106605 : Time Taken To Resolve field is not auto-populated in the work log form while adding a work log from Timer on the request details page.

General :

• SD-101931 : Application slowness occurs if many organizational units are configured during AD import.
• SD-103169 : Application crashes if the attributes memberOf or thumbnailPhoto are mapped to any fields during AD user import.
• SD-108275 : The word 'Hours' is mistranslated in Swedish.
• SD-108125 : Certain phrases are mistranslated in Traditional Chinese.

Vulnerability :

• SD-106890 : XSS vulnerability during remote control and other actions performed via Endpoint Central tools reported by Khanh Nguyen.
• SD-106891 : IDOR vulnerability in purchase request attachments reported by Ranjit Pahan.
• SD-106896 : Privilege escalation vulnerability in asset loans reported by Ranjit Pahan.
• SD-106894 : Unprivileged data is displayed under Add Assets popup in Add/Edit Contract form and contract detail page.
• SD-106892,SD-106893 : IDOR vulnerability while uploading or deleting technician files reported by Ranjiit Pahan.
• SD-106919 : Privilege escalation vulnerability while adding relationships between assets by modifying the application page URL reported by Ranjiit Pahan.
• SD-106908 : Privilege escalation vulnerability while associating users with workstations by modifying the application page URL reported by Ranjiit Pahan.
• SD-106903 : IDOR vulnerability while configuring depreciation for assets reported by Ranjit Pahan.
• SD-108468 : XXE vulnerability in Servlet API reported by Vo Van Minh.
• SD-108151 : SQL injection in query reports.
• SD-108112 : XSS vulnerability during product tour actions.
• SD-108062 : XSS vulnerability on the survey email configuration page.
• SD-107843 : SQL injection vulnerability in CI History Reports.
• SD-107749 : Unprivileged approver can associate checklists to a request reported by Ranjit Pahan.
• SD-107748 : Unprivileged approver can add notes to a request reported by Ranjit Pahan.
• SD-107742 : Unprivileged technicians can remove dependency from a request reported by Ranjit Pahan.
• SD-107743 : Unprivileged technicians can add dependencies to a request reported by Ranjit Pahan.
• SD-107676, SD-107677, SD-107678 : Privilege escalation vulnerability under the Analysis tab in the problem details page reported by Ranjit Pahan.
• SD-107744 : Privilege escalation vulnerability while detaching incidents from problems reported by Ranjit Pahan.

Requests :

• SD-108276 : When mandatory fields are present in a request and a technician is assigned, the Assign Technician pop-up does not close automatically when the request closing wizard is displayed.
• SD-106267 : Unable to view or download request attachments in the approval page when accessed via a non-login URL.
• SD-106310 : While replying to requests, the Send Notification pop-up does not list more than 100 reply templates in Select Reply Template drop-down.
• SD-107568 : Request status is not updated to cancelled status as per business rules if the mandatory fields set in request closure rules are not filled.
• SD-107170, SD-106867 : In lower resolution/resized browsers, check boxes in the Merge Request and Link Requests pop-up are not clickable on the request details page.
• SD-107873 : The cursor disappears when auto-save happens while the user is filling out the description/subject fields in the notification pop-up of the request details/list view page.
• SD-107913 : After upgrading to 14005 build, unable to open password-protected attachments with non-English characters.
• SD-106865 : While previewing a request, check boxes do not work if the request contains unanswered resource questions.
• SD-107000 : Unicode replacement character ( ) is displayed for some emojis in request subject under request list view.
• SD-107652 : When the resource details are edited in a request awaiting approval, the request status changes to Open.
• SD-107222 : In non-English setups, certain text is not translated under Add/Edit forms of Requests module.
• SD-108051 : Junk notification filter is not applied to system notifications if more than one service desk instance is present.
• SD-108021 : Blank page is displayed on creating a service request if the service desk instance contains more 100 service categories.
• SD-107521 : Support group email address is not displayed in the From field while sending system notifications for requests.
• SD-107124 : Approvals are not listed in request details page if a user accesses the Approvals tab in 10 or more requests within a short time span.
• SD-107912 : Unable to retain the resized width of ID column in the request list view after refreshing the page or switching to other tabs.

Problems :

• SD-107048 : Unable to create or edit a problem in referred sites.

Projects :

• SD-107050 : Project, milestone, and task attachment APIs are added in the API doc tool.
• SD-105706 : Horizontal scroll bar in the project list view is not accessible until the page is scrolled to the bottom.

Assets :

• SD-107410 : Unable to add or edit assets or workstations if the numeric additional fields contain white space.
• SD-108260 : Technicians with site restriction in Not associated to any site are unable to view other technicians who are part of only Not associated to any site.

Admin :

• SD 108298 : Unable to delete incident and service request templates if an icon or an inline image is not associated with them.
• SD-107800 : Integration key gets deleted on updating the role of an administrator or deleting an administrator.
• SD-107675 : Unable to disable backup if the postgres database is corrupted.
• SD-105809 : Default templates are not localized in the Self-Service Portal.
• SD-107839 : Keyword search does not work in the Self-Service Portal if default templates are disabled for users.
• SD-107896 : In some cases, an error occurs while executing custom trigger scripts.
• SD-107846 : Unable to fetch pending approvals using Rest API doc tool after upgrading to build 14000 and above.
• SD-107465 : Performance issue while adding approvals for service requests.
• SD-107526 : Application header is not displayed if Referrer-Policy security header under Add security response headers is set as no-referrer under Admin/ESM Directory > Security Settings > Advanced and if the security banner is marked as Remind me later in build 14100.
• SD-106570 : Users can configure alias email addresses for Exchange Web Services (EWS) in Incoming Mail Server settings.
• SD-105717 : Unable to add project roles to users or technicians if the Primary Email field has multiple email addresses separated by a comma.
• SD-106990 : Site is missing in Column Chooser under Admin > Users & Permission > Users/Technicians and ESM Directory > User management > Users.
• SD-101272 : SolarWinds scanning fails if the network path is changed under Admin/ESM Directory > Attachment Settings.
• SD-106893 : Technicians can delete attachments added for users who are not present in any associated site of the technician.

Reports :

• SD-107258 : Error while generating custom reports for the Technician/Status/Group changed history request sub-modules if common service additional fields are selected as reports columns.
• SD-107262 : Unable to disable notification rules for Reports.

Community :

• SD-107176 : Details of request system notification failure are not recorded in the system log viewer.

Zia :

• SD-108056 : Zia reopen prediction notification is triggered twice for closed requests when the requester replies via email.

Login :

• SD-106458 : Users can login to the application using local authentication credentials irrespective of the local authentication status.

General :

• SD-108160 : During partial database migration, users are able to start the destination server.
• SD-108011 : Unable to start secondary server after upgrading High Availability setups to version 14005 or later.
• SD-107689 : Personalization in the global search is not retained.

Vulnerability :

• SD-106843 : CVE-2023-23078 : XSS vulnerability in credentials of asset details page.
• SD-106652 : Privilege escalation vulnerability while adding or editing solutions.
• SD-106825 : CVE-2023-23073 : XSS vulnerability in Associate Service Requests pop-up window accessed while associating requests from purchase order details page.

Home :

• SD-105751 : When ServiceDesk Plus is integrated with Endpoint Central, Display Announcement using Endpoint Central option is not listed while creating announcements from the Home tab in ServiceDesk Plus.

Requests :

• SD-106031 : In incident and service templates, the error message is not displayed properly while setting an incorrect value in the description height field and multiline additional fields.
• SD-106209 : Fields that are not supported in the Properties section of the right panel are listed in Technician/Requester Layout Customization on the requests details page.
• SD-105737 : In request templates, if Field and Form rules are configured to Set Task on edit, tasks are not set when requesters edit requests.
• SD-107304 : Using the Reply All option from existing notifications will populate only the recipients available in that notification.
• SD-106905 : Requests' description is barely visible in dark mode when requests are created from the application or received via Outlook.
• SD-106632 : The Add Request form does not load for users if they have access only to default templates.
• SD-105481 : The Description field is getting lost when requests are created from emails if the email is corrupted.
• SD-106364 : Unable to search assets from requests using custom additional fields.
• SD-106653 : On selecting Custom Actions > Resolve requests using templates in the request details page, the respective web page is not loading when ServiceDesk Plus is integrated with Endpoint Central.
• SD-106515 : In Add/Edit Request Template page, the label placement of sections is denoted as right even if the label placement is configured as Left or Top.
• SD-105990 : Approvals are not triggered in service requests when a resource is updated, if an approver is deleted.
• SD-107351 : Bell notification alert is not displayed in the application UI when a requester replies to a request.
• SD-107303 : Notification (Alert(or Notify) technician by e-mail when there is a new reply for the request) is sent to technicians for their own replies to the request.

Problems :

• SD-106046 : Unable to update the problem status as Closed via inline edit.

Admin :

• SD-106051 : Unable to add hyperlinks in the Description field of change templates.
• SD-105487 : Tables added in the Description field of a change template are not retained after saving the template.
• SD-105891 : Technicians are able to add looped pathways between a stage node and approval node in the change workflow.

Reports :

• SD-105434 : Error thrown if the To field in Schedule report settings contains more than 100 characters.
• SD-105987 : Date column values in Advanced Matrix Reports are not displayed as per the time zone.

General :

• SD-105810 : Announcement pop-ups get overlapped and closing announcement in a tab is not getting reflected in other tabs for the same user.

Login :

• SD-104934 : After saving the login credentials in Firefox and logging out of the application, the login page is rendered with two Domain fields.

Mobile App :

• SD-106486 : An incorrect error message is displayed during concurrent login in ServiceDesk Plus Android and iOS applications.
• SD-107051 : Unable to receive push notifications in ServiceDesk plus mobile application or connect to mail servers from the web application after upgrading to build 14006 or above.

API :

• SD-106035 : GET requests in CMDB API fail after migrating to ServiceDesk Plus 14000.

SDF-83427 : Custom Modules Play Video

• You can now create custom modules that allow you to manage a collection of records or custom admin configurations. For managing records, create a Web Tab type custom module, and for managing custom admin configurations, create a Configuration type custom module.
• To create custom modules, go to Admin > Developer Space > Custom Modules.

To learn more, click here.

SDF-45331 : My approvals

• My Approvals widget is revamped for better user experience.
• Approvers can now use the option Show All in the my approvals widget to view all their approvals in one place.
• The approvals are distinguished by the modules icon.
• Approvers can quickly respond to approval requests by using the Take Action option in the slider panel.

To learn more, click here.

Request Notification and Conversation API

SDF-42637 : Request Notifications and Conversations

• Bcc field support for reply and forward emails in requests.

  Note : The Bcc field is available only for technicians.

• BCC recipients can be added while creating requests via email.
• SDF-47641 : Added Reply All option in request conversation and description sections.
• SDF-92278 : Message ID is now appended to the reply/forward emails. This ID can be used to view the threaded conversation.
• SDF-35061 : Support to add attachments for drafts.
• SDF-103154 : Request Field and Form Rules now support status change in the reply window.
• SDF-62482 : A new variable $lastconversationdetails (email separator) is added in email reply/forward templates. You can use this variable to display conversation details of reply/forward emails.
• SDF-69110 : New variables $description.attachments and $resolution.attachments are added in system notifications and reply templates to support attachments.

SDF-106528, SDF-106530 : Attachment and Inline Image Enhancements

• You can now download all attachments added to a record simultaneously as a ZIP file using the Download all option.
• The throttle limit for the number of files uploaded as attachments per minute is now increased to 15. Note that the number of files that can be selected and uploaded simultaneously is 10.
• When an external attachment storage location becomes inaccessible, a banner message indicating the issue will be displayed on all pages and an email notification will be sent to SDOrgAdmin.
• Inline images within a module can now be accessed by users only if they have permission to the module. This change is applicable only for new images added after migrating to build 14101.
• Inline images are now stored in the same location that is configured as the attachment storage location.

SDF-102565, SDF-76158 : API changes

V3 API support for reply and conversation in requests.

SDF-28725 : Reports

Generate tabular reports for notes and conversations in requests.

Support to add request tag as a column to the tabular report, matrix report, and request metric report.

SDF-106322 : Unique Resource Questions in Service Templates

ServiceDesk Plus now alerts you when resource questions are duplicated in service templates.

SDF-106821 : Admin History

• View History allows you to view all admin configuration activities.

  To learn more, click here.

SDF-101026 : Default HTTPS Mode

• Beginning with 14101, new ServiceDesk Plus installations will start in HTTPS mode by default. A valid SSL certificate must be uploaded to establish a secure connection between clients and ServiceDesk Plus. To upload an SSL certificate, go to Admin > General Settings > Import SSL.

Note :

• Installations migrated to the 14101 will continue to use the previously configured mode.
• Option to switch between HTTP and HTTPS mode will continue to be supported.
• An insecure connection error will be displayed by browsers when running the application in HTTPS mode, without a valid SSL certificate.

SDF-105279 : API Documentation Tool Support for Announcements

V3 API for announcements are added to the REST API Documentation tool.

SDF-100705 : Add new extensions in Attachment Settings

Administrators can now include or exclude attachments files added based on the file extensions.

• In ESM setups, attachment settings can be set under ESM Directory > General Settings.
• In non-ESM setups, attachment settings can be set under Admin > General Settings.

Requests:

• SD-106597 : Approve, Reject and Need Clarification buttons are not displayed while approving requests from Home tab if SLA is applied to the request.

Requests:

• SD-105034 : Non-login URL is appended as content_url to request attachments if a request custom function is used to fetch the attachment using requestObj param.

Dashboard:

• SD-105076 : In the Projects Created and Closed by Month widget, projects created and closed in different months are listed as closed in the created month.

Admin:

• SD-105342 : Site values are not populated in the Assign Technician pop-up in some environments as the Select2Servlet?module=site query returns double encoded values that get blocked by firewalls.
• SD-104840 : Unable to associate more than 11 tasks to Request templates, Project templates and Milestone templates

General:

• SD-86629 : Unable to integrate ServiceDesk Plus with JIRA version 9 and above.
• SD-105038 : Notifications are duplicated during websocket call if multiple tabs are opened and the machine goes idle.
• SD-105280 : Upgrade failure because of different collation in the SQL server.
• SD-105175 : Schedules work only intermittently because of incorrect date format in the SQL server.

Requests:

• SD-105678 : In non-English setup, Others service category is displayed in hexcode.
• SD-104097 : In some scenarios, the Group field goes empty in request combined view.
• SD-105661 : The number of items that can be added to incident SLA criteria in IT and non-IT service desk instances are now increased to 250 and 100 respectively.

Solutions:

• SD-105696 : Error thrown on adding or editing solutions with more than 25 attachments.

Admin:

• SD-106028 : Scroll bar in the bell notifications panel is missing in higher-resolution displays.
• SD-105658 : In the Active Directory deleted users sync, users who are incorrectly identified as deleted users are not getting updated during the next deleted user sync when the delete manually option is enabled.
• SD-105202 : In ESM setups, users are getting not deleted during the automatic deletion of the Active Directory deleted user sync schedule.
• SD-105482 : Unable to send replies if the "name<email>" format is used in the To field while using EWS for mail server settings.
• SD-105657 : Outlook Add-in does not work properly in some environments.
• SD-106042 : While editing the user group, department values are shown as removed if there are more than 10 departments associated with the user group.
• SD-103395 : Deprecated TLS versions (TLSv1 and TLSv1.1) are displayed under Server Port and Protocol Configuration in ESM Directory/Admin > Security Settings > General.
• SD-105183 : While saving a survey, the ratings are not rounded off to the nearest integer.

General:

• SD-106537 : Performance issue after migrating to 14.0

Mobile App:

• SD-88560 : Users are not logged out from ServiceDesk Plus mobile application when the local authentication password is reset.

Dashboard:

• SD-105972 : Information is not displayed properly on clicking the data in Dashboards > Request by Technician widget if the default request status name is updated and contains space.

Requests:

• SD-105915 : Alarms in OpManager are not logged as requests in ServiceDesk Plus via OpManager integration after upgrading to build 14000 or above.

  Note : Upgrade OpManager to version 12.6.167 for the integration to continue working in ServiceDesk Plus version 14005 or above.

• SD-106041 : Unable to assign or pick up a request from the request list view if it contains empty mandatory fields.
• SD-104710 : Post upgrade to 13008 build and above, the Approvals tab in request details page does not list approval details for older requests in non-IT portals.
• SD-105441 : EMAILID column (of a user resolved from org role) is not populated in the APPROVALDETAILS table of service request approval email notification.
• SD-105703 : Request list view does not load properly if the columns selected using Column Chooser are duplicated.
• SD-105767 : Completed requests are listed under All My Groups custom filter after upgrading to build 14000 or above.

Changes:

• SD-106172 : Unable to send approval mails if the change has attachments.
• SD-104974 : The Approval Summary section is not visualized completely when the change approvals page is accessed from the home page.
• SD-104492 : Unable to edit ChangeManager's name and description in change roles.
• SD-105054 : Cab recommendation is not sent to the newly added cab members (In particular, the cab members added after saving the workflow).

Tasks:

• SD-105069 : Tasks are not triggered automatically if $ApproveComments variable is used in the Notify requester when a request is approved/rejected notification rule.

Assets:

• SD-105182 : Time values of certain fields are inadvertently shown in epoch time format in the asset scan history and update scan data pop-up.
• SD-103731 : The content in Endpoint Central upgrade notification mismatches with the tooltip displayed when hovering over the notification.
• SD-106139 : During asset scan, VMs and assets added under Admin > Discovery > Scan Settings > Invalid Service tags are duplicated.

Admin:

• SD-104148 : In the SolarWinds server settings page, the special characters in the username are incorrectly shown as HTML-encoded values.
• SD-104731 :
• Post upgrade to 13008 build and above, SolarWinds CleanUp schedule is executed periodically even if the integration is disabled.
• SolarWinds CleanUp schedule is executed periodically in Standard edition by default, even if the integration is disabled.
• SD-104149 : Data sync fails during SolarWinds integration if an asset contains more than 50 characters in the sysLocation field.
• SD-97422 : Unable to add new service categories in non-IT help desk instances.
• SD-104903 : Using the Switch node in change workflow throws an internal error.
• SD-105942 : Help card content updated for correctness in change add, edit, and template pages.

API:

• SD-105756 : After upgrading to build 14000, the V3 API URL with slash at the end (for example: /api/v3/requests/) does not work.

General:

• SD-104091 : Unable to upgrade 13006 build if there are requests with overall approval status as null.
• SD-104166, SD-106288 : Unable to access ServiceDesk Plus from mobile browsers.

Vulnerability

• SD-106148 : CVE-2022-47966 : Pre-Auth RCE vulnerability when SAML authentication is enabled

Vulnerability:

• SD-105902 : CVE-2023-23077 : XSS vulnerability in status comments, approval status comments, and history in Releases module.

General:

• SD-106005 : Performance issue on migrating from 14000 build if more number of users are present in the application.
• SD-106006 : Application pages load slower post migration to 14000 build.

Vulnerability:

• SD-103966 : URL access violation issue occurs due to multiple API calls while tagging users in request notes, request comments, and project comments.

Requests :

• SD-105697 : Unable to create requests due to missing site configurations.
• SD-104814 : To display the approver's name and org role under the Approvals tab before triggering approval (From Build 13006 and above), use the query given below :
• update ApprovalConfigurations set paramvalue='true' where category='Approvals' and parameter='Resolve_Org_role_at_add' and helpdeskid='***'
• SD-104364 : Custom trigger approvals are not sent when $DEPT_HEAD$ is present in any of the input approval levels.
• SD-104458 : Request status is not getting moved to Open from On Hold after approval.
• SD-104670, SD-104797, SD-102960 : User details are not getting displayed in Requester/Technician popup in request details page.
• SD-104702 : Able to edit fields in the request form even when the form is still loading.
• SD-104809 : If more than 10 users are configured as backup approvers, the approval is sent to the original approver.
• SD-104396 : Trashed requests are considered in a technician's workload when Load Balancing model is configured under Technician Auto Assign.
• SD-104811 : Notes are not sorted properly in request list view or details page if Email is disabled under Conversations tab in request details page.
• SD-104393 : Custom trigger is not executed when Execute on actions is selected as Approved or Rejected.
• SD-104496 : Clicking the Cancel button in the add request form creates a request with chat details if the user creates a request while closing a chat.
• SD-104771 : Unable to set multiple values for Asset field in the request add/edit form using field and form rules.
• SD-104675 : Priority matrix is not applied properly on the request add/edit form if the values of matrix fields (urgent & impact) are removed using field and form rules.
• SD-104916 : When moving a request from one instance to another, the Move this request to drop-down is not showing all instances if the number of instances exceeds 10.
• SD-104819 : When a request is forwarded without attachments, a time-out error occurs and the message remains as a draft until the request is opened.
• SD-104487 : In the request detail page, the New and Search buttons for associating a change or a project with the request appear broken. It happens only if the application language is set to Chinese.
• SD-105489 : When Technician Auto Assign is enabled, the request is assigned to a technician on leave instead of technicians included in the Technician Auto Assign.

Changes :

• SD-104590 : In some cases, the CAB approver receives a blank email when the change is submitted for approval.

Asset :

• SD-104873 : If the URL host name contains Software, the Software module is selected by default in the global search filter.
• SD-102443 : An unwanted error message is displayed while modifying the type of an IT asset to another IT asset.
• SD-104701 : Unable to generate barcode starting with 00 while adding new assets or associating existing assets under Assets > Barcode Generation.
• SD-104932 : An error is thrown when clicking the auto-assign option under asset summary in non-English setups.
• SD-102923 : Technicians with site-based restriction and Complete Access to Assets module are unable to download or delete attachments in an asset.
• SD-102451 : The headings in printers/routers/switch details page are displayed as question marks in non-English setups.

CMDB :

• SD-103997 : Unable to delete IT Service or Business Service CI types if CI attributes are displayed in the list view.
• SD-104942 : Unable to delete run-relationships from the relationship list view. The issue occurs if the target CI added is not a software.

Purchase :

• SD-103117 : The horizontal scroll bar disappears when navigating from a purchase order to an associated assets list if the items are reached.

Admin :

• SD-105028 : While editing a request via email command, a new request is created instead of updating the existing request.
• SD-104563 : Automatic request closure rule configured in any instance is inadvertently getting applied to all instances.

ESM :

• SD-104913 : Error thrown on organizing incident SLAs in ESM setups if more than 15 SLAs are present in a service desk instance.

Zia :

• SD-104938 : When clicking the like or dislike button in Zia notifications for approvals and reopen requests, the rate limit exceeded notification is incorrectly sent to other logged-in technicians.
• SD-105052 & SD-104781 : Zia validates request reopening incorrectly if an email signature is present in the requester's reply email.

General :

• SD-104559 : While reindexing daily backup, table lock occurs causing the backup to fail in Postgres setups.

EOL of 32bit :

• Support for the 32-bit installation of ServiceDesk Plus will be deprecated with this release. Click here to learn more.

Dashboard

• Support for using different filters and charts across dashboards that contain the same widgets.
• Removed the move to request list option from the filtered task list view.
• On accessing requests list view from dashboard widgets, only Details, Resolution, Checklist and History tabs will be displayed in request details page. Click View Details link to access complete request details.
• When the requests list view is accessed from dashboard widgets, the corresponding filter criteria applied to the request list view will no longer be shown in the inline search.

Requests :

• Request global search can be performed only when Lucene is enabled.
• Refresh frequency is now moved under the List Settings.
• Added the "Has linked requests" column in exports that shows the presence of linked requests using boolean values.
• In the column chooser, reordering and disabling the Select Box option is no longer supported.
• The column search no longer supports the "null" keyword and regex expressions.
• The classic view no longer supports basic search.
• Request custom view filter name and request count will no longer be shown in the task list view.
• When exporting requests, the ordering of columns in the list view will not be retained.
• When exporting requests, the request ID column will now be included by default.
• The following changes are applicable for column names in exports:
  • ID is now Request ID
  • Requester Name is now Requester
  • Assigned To is now Technician
  • DueBy is now DueBy Date
  • Service Catalog is now Is Service Request
  • Overdue is now Is SLA Violated
  • On-Behalf-Of is now On behalf of
  • Response DueBy is now Response DueBy Time
  • Template Name is now Template
• The following UI labels have been renamed :
  • FCR is now Is FCR
  • First Response Overdue Status is now Is First Response Over Due
  • ReOpened is now Is Reopened ticket
  • Overdue Status is now Is SLA Violated
  • Request Shared is now Is Shared

General

SD-105010: Post upgrade to 14000 build and above, basic authentication will no longer be supported for Office365 mailbox. Migration to 14000 build will be paused if there are any production/pre-production service desk instances where Office365 mailbox using basic authentication is enabled under Mail Server Settings.

For continued service, we recommend users to reconfigure mail servers with OAuth authentication.

Note: For service desk instances with expired license, Office365 mailbox configured with basic authentication enabled will be removed during migration.

Custom Views and Advanced Search :

• Existing custom views will not be migrated in the following cases, and an email notification will be sent to users configured in the Send e-mail when an Application Error Occurs notificationrule:
  • Custom view criteria are based on additional fields that no longer exist or contain Description or Resolution field.
  • Exceptions occurred during the migration process
• The maximum number of criteria allowed in Custom Views and Advanced Search is now 10.
• Custom views will now be shown in the merge and link request pop-up list views accessed from the request details page.
• Criteria in Custom Views and Advanced Search now support additional fields and sub-fields.
• Support for nesting criteria in Custom Views and Advanced Search.
• Added an option to preview custom views.
• The custom view filter applied to the request list view will also be applied to the merge and link request pop-up list views accessed from the request details page.
• When the criteria "is not" and "not contains" are chosen for a request field in Custom Views or Advanced Search, requests that do not contain those fields will also get listed. To prevent this, adding "is not empty" criteria is recommended.
• The Description and Resolution fields are no longer supported in Custom Views. However, these fields continue to be supported in search.
• Custom views created by admins will now be private by default.
• Technicians can now view public custom view filters.
• Using the same name for different custom view filters is no longer supported.
• Filters in Advanced Search will no longer be retained. Previously configured filters will now be saved as custom views individually.
• Inactive users will no longer be listed in the criteria fields of Advanced Search or Custom Views. However, you can use sub-criteria fields to search for specific inactive users.
• The criteria fields in Advanced Search and Custom Views will no longer support time values but only show dates.
• The Show groups in Request List filters option has been removed from Admin > General Settings > Advanced Portal Settings. The default group-based filters will no longer be available in request custom view filters.

Preventive Maintenance Tasks :

• Due to the introduction of Maintenance module, there are a few behavior changes in preventive maintenance tasks. Click here to learn more.

Limitations

• In the request list view, the number of records displayed per page has been changed; the minimum count will be 10 and the maximum count will be 100.
• In the request list view, the maximum number of columns that can be selected using the column chooser will now be 40.
• In the request list view, bulk edit support will now be limited to 100 requests.
• The maximum number of columns that can be selected for the request left panel on the request details page will now be 25.
• In the GET_ ALL API endpoint, the number of fields supported inside group_by is increased to 10.

CIID to AssetID Migration :

• Asset association to a request will no more be mapped to the CIID. Instead, it will be mapped to the ASSETID. Click here to see all behavior changes.

SD-104683 : Email addresses mentioned in Email ID(s) To Notify field will be encrypted in requests module, archived requests, and maintenance module. Data fetched from this field will be masked in query reports.

Forgot Password Option for Local Authentication :

• Password reset link will be sent for Self-Service Portal login details.
• $PasswordResetLink variable is added in the notification content. Users can modify the notification content to accommodate the new variable.
• $LinkValidity variable is added for new installations.

For existing installations, this variable can be added manually if required.

SD-102727 : Support for older version of V3 API for Projects, Milestones, Tasks, Worklogs, and Project Members is deprecated further. To use the latest format of the API, add the accept header "application/vnd.manageengine.sdp.v3+json" to the API URL. To know more about the difference between V3 API old format and new format, visit here.

Click here to learn more.

SDF-105027 : You can now configure criteria based on date fields for custom triggers and request life cycle.