Hello there,

We hope you're staying safe and healthy. We're curious to learn how you're managing your service desk while working from home. We've drafted a short five-minute survey to understand how service desk personnel around the world are coping and to record their experience in a few areas, including remote support tools, automations, self-service, and IT budgets and spending. Take the survey now

Employees walking over to the purchasing or HR departments for services is no longer a sustainable model. Our guest speaker, Forrester analyst Charles Betz discusses how your organization can provide employees with access to the services they need by evolving from IT service management (ITSM) to enterprise systems management (ESM).

Join the webinar to learn the importance of ESM and how it can transform service delivery models. Register now for free.

Next up, since it looks like the quarantine may go on for quite some time, we've decided to compile a list of tips that can you help you manage your service desk from the comfort of your home. Check out our blog Run a service desk right from your kitchen with ServiceDesk Plus for some pointers on overcoming your work-from-home struggles.

More good news: our masterclass series season three is now in full swing, and in the next session, we will be looking at how to streamline service request management in your organizations. Learn how to set up an effective service catalog and leverage automations to accelerate service delivery. Book your spot now!.

Want to dive deeper into various ITSM practices? We've drafted a series of guides that explain different ITSM modules, from incidents and problems to change management. This month our service catalog guide takes a look at how you can leverage best practices to build an effective service catalog. Check it out, and share it with your team.

Hop into our new video zone, and watch all our ITSM video content to mix things up, and learn more about ITSM.

That's all we have for now. If you'd like to stay in touch and receive regular updates on product videos, tutorials, and resources, follow us on

Stay safe and wash your hands!

Until next time,
Jendra John
The ServiceDesk Plus team