ServiceDesk Plus Masterclass 2025 [Live training by experts]

Masterclass 2025

Free monthly product training with live Q&A

Free training

- Reimagining your service delivery operations to deliver best-in-class service experience
  
  March 27 | 11am GMT | CDT | PDT and 3pm AEDT

In this episode, we will walk you through:

Defining service categories according to your requirements.
Leveraging GenAI capabilities that help predict ticket parameters and user sentiment.
Customizing a service request template on a drag-and-drop canvas.
Adding dynamic questions using additional fields and resource information.
Configuring approvals, SLAs, tasks, checklists, and form rules.

Registrations for the upcoming episode will be opening soon!

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Tentative dates

The masterclass will be held every last Thursday of the month

MAR

27

Free training

Reimagining your service delivery operations to deliver best-in-class service experience
APR

24

Free training

Maximizing service uptime by employing major incident response playbooks
MAY

29

Free training

Streamlining critical ITSM practices with no-code/low-code automations in ServiceDesk Plus
JUN

26

Free training

Ask me anything (AMA) session with the ServiceDesk Plus team

Certification

Attendees of all 10 episodes of the 2025 ServiceDesk Plus Masterclass will receive a certificate of completion.

Meet our speakers

Vithya

Product Expert
Kavya

Product Expert
Daniel

Product Expert
Gayathri

Product Expert