In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.
We'll discuss various automations, including:
- Setting up condition-based actions for key ITSM practices.
- Automating technician assignment with algorithms to ensure tickets aren't left unattended.
- Facilitating communication between stakeholders, including technicians and business users, by notifying them of various activities across ITSM practices.
- Setting deadlines to complete various ITSM operations.
- Automating various tasks and predicting parameters using Zia, Zoho's AI assistant.
For further information, you can write to hello@servicedeskplus.com and we'll be glad to help you.