In this episode, we explore the ways organizations can streamline and automate various ITSM practices using visual life cycles and workflows. These practices include incident management, service request fulfillment, change, release, and more. Learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.
We discuss step-by-step procedures to build:
- Request life cycles: Automating multiple actions including mandating fields, sending notifications, creating tasks, executing custom functions, triggering webhooks, and aborting processes across the life cycle.
- Change and release workflows: Multi-stage workflows with automated approvals, user notifications, field updates, and more.
- Zia workflow: Create a directional path for the various actions configured within the Zia bot.
For further information, you can write to hello@servicedeskplus.com and we'll be glad to help you.