Technician / IT assets Language MultilingualEnglish Subscription Period MonthlyYearly Note: IT assets are only applicable to the Professional and Enterprise editions. | STANDARD IT service desk Starts from US$13 / technician / month | PROFESSIONAL IT service desk + asset Starts from US$27 / technician / month | ENTERPRISE IT service desk + asset + change + projects Starts from US$67 / technician / month |
| 2 tech and 250 IT assets | Free | US$495 | US$1195 |
| 5 tech and 500 IT assets | Free | US$1195 | US$2995 |
| 10 tech and 500 IT assets | US$1195 | US$2295 | US$5995 |
| 20 tech and 500 IT assets (1000 IT assets for enterprise edition) | US$2395 | US$4545 | US$10795 |
| 50 tech and 1000 IT assets (2000 IT assets for enterprise edition) | US$4795 | US$10795 | US$21595 |
| 100 tech and 1000 IT assets (2000 IT assets for enterprise edition) | US$8395 | US$19195 | US$29995 |
| 200 tech and 1000 IT assets (3000 IT assets for enterprise edition) | US$11995 | US$23995 | US$35995 |
ManageEngine ServiceDesk Plus is available in both cloud and on-premises deployments, with three editions to suit different IT service management needs: Standard for IT service desk, Professional for IT service desk and IT asset management, and Enterprise Edition as the complete ITSM package with key ITIL practices along with ITAM and CMDB. Predictive, generative, and conversational AI capabilities are available across all editions at no additional cost. Zia Agents are included in the Enterprise Edition.
Pricing is based on the number of technicians for the standard edition, while Professional and Enterprise editions also factor in the number of IT assets managed. There are no separate charges for end users.
| Cloud Deployment | On-Premises Deployment |
|---|---|
| A 30-day, free trial is also available for both cloud and on-premises deployments. | |
Prices shown are current as of September 2026 and are subject to change.
For single teams ? | For multiple teams ? |
The pricing model above applies | Same pricing model as above applies to ServiceDesk Plus with the following conditions: 1. For each instance of ServiceDesk Plus, you can choose different license editions from among Standard, Professional, or Enterprise. 2. While using multiple instances, only one of those instances can leverage the free version of ServiceDesk Plus ? Standard edition upto 5 technicians. |
For single teams ?Let each team run their ServiceDesk Plus instance in isolation | For multiple teams ?Leverage ServiceDesk Plus' enterprise service management capabilities to run multiple instances |
The pricing model above applies | Same pricing model as above applies to ServiceDesk Plus with the following conditions: 1. For each instance of ServiceDesk Plus, you can choose different license editions from among Standard, Professional, or Enterprise. 2. While using multiple instances, only one of those instances can leverage the free version of ServiceDesk Plus ?Standard edition upto 5 technicians. |
ADD-ONS | STANDARD IT service desk | PROFESSIONAL IT service desk + asset management | ENTERPRISE IT service desk + asset management + change + projects |
| CMDB | NA | Out of the box | |
| Service catalog | Out of the box | ||
| Project management | Out of the box | ||
| Problem management | Out of the box | ||
| Change and release management | Out of the box | ||
| Live chat |
We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact sdp-ondemand-support@manageengine.com. You can also purchase your ServiceDesk Plus' cloud version subscription through a local ManageEngine partner in your region. Please click here for the complete list of partners.
Sign in to the application. Click on the "Subscriptions" link at the top right portion of the GUI to upgrade your plan.
You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.
If you have questions on pricing, please write to sales@manageengine.com.
We do not store your credit card details. See our privacy policy.
Yes. You can upgrade, downgrade or cancel at any time.
We do not charge for technical support as it is part of your subscription cost. We offer 24X5 support, except public holidays. You can reach our support through phone and email. Call us toll free on: US : +1 888 720 9500 | Intl: +1 925 924 9500 | Email us at: sdp-ondemand-support@manageengine.com.
You can view the details at terms of service and privacy policy.
Yes, you can purchase additional IT assets beyond 10,000 if needed. Please contact our team at sales@manageengine.com to purchase additional IT assets.
With 25 technicians, your add-on comes to $3,195 per year, which covers any team size between 21 and 100 technicians.
Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature you get a unified view of all your service desks in one centralized portal. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html.
Go to ESM Directory in the top right corner of ServiceDesk Plus, then click on Service Desk Instances to add new service desk instances or view existing ones.
You can run up to 15 service desk instances at a time.
Yes, we offer a 30-day free trial for every service desk instance.
Once your free trial expires, your service desk instances are deactivated and you'll no longer be able to access them. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com.
Yes, regardless of your current edition, you can choose among any of our Standard, Professional, Asset, or Enterprise plans for the new instance.
No, you are only allowed to have one service desk instance that uses the free allotment of technicians. For all other instances, you'll need to pay based on the number of technicians and IT assets you use.
Yes, you can buy add-ons specific to one service desk instance.
Technical support is available for free to all paid customers. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech.
Each service desk instance is billed based on technician count and the number of IT assets. Subscriptions are billed on your choice of a monthly or yearly basis.
Yes, you can choose a different billing cycle for each of your service desk instances.
Yes, we offer a discount for our yearly subscriptions.
ADD-ONS (Annual subscription | English only) | STANDARD IT service desk | PROFESSIONAL IT service desk + asset management | ENTERPRISE IT service desk + Asset management + change + projects |
| Service catalog | US$ 1195 | US$ 1195 | Out of the box |
| Problem management | US$ 1195 | US$ 1195 | Out of the box |
| Project management | US$ 1195 | US$ 1195 | Out of the box |
| Change and release management | US$ 2395 | US$ 2395 | Out of the box |
Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature, you get a unified view of all your service desks in one centralized portal. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html.
Go to ESM Directory in the top-right corner of ServiceDesk Plus, then click on Service Desk Instances to add a new service desk instance or view existing ones.
You can run up to 15 service desk instances at a time.
Yes, we offer a 30-day, free trial for every service desk instance.
Once your free trial expires, your service desk instances are deactivated and you will no longer be able to access them. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com.
Yes, regardless of your current edition, you can choose from any of our Standard, Professional, Asset, or Enterprise plans for the new instance.
No, you are only allowed to have one service desk instance that uses the free allotment of technicians. For all other instances, you will need to pay based on the number of technicians and IT assets you use.
Yes, you can buy add-ons specific to one service desk instance.
Technical support is available for free to all paid customers. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech.