These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus Cloud - the full-stack ITSM suite, with tentative release schedules. If you would like to see a new feature or vote on suggested features
in future releases of ServiceDesk Plus Cloud, make sure to visit https://pitstop.manageengine.com/portal/community/servicedesk-plus-cloud/filter/idea
Updated on 13 November 2024
Roadmap Workflow
Work In Progress
In Testing
Request
- Cliq Integration
- Add template image
- Enhancements
- Need more Info for approvals
- Zoho Flow Integration
Problems
- Problem Dashboard Enhancements
- Problem Proactive(GA)
- Periodic notification of probable problems identified from similar requests based on subject and description
- Manual triggering of problem identification from quick actions
- Ability to associate existing problems/new problems with requests within groups
Projects
- Enhancements
- Search and sort Milestones and Tasks
Assets
- Asset Audit
- Asset allocation search based on user/department for Asset Managers
Announcements Enhancement
- Publish announcements on the banner at scheduled times.
- Always display announcements on the banner until the scheduled time expires.
- Provide a list of all announcements created within the module details page ( Request, Change, Problem, Release )
- Capture the source module details in Announcement details
- Follow Announcements - Enable users to follow announcements for updates notifications.
- Announcement Comments - Allow technicians to comment on announcement updates.
- Announcement Template - Administrators can set predefined announcements as templates.
- Customize announcement permissions for new custom roles.
- Enable publishing announcements exclusively for user groups or technician groups.
In Implementation
Requests
- Reports on request resource
- Approval Reports
- Multiselect lookup fields
- Enhancements
- Business rule and trigger updates in request history
- Auto approval options enhancement
- Business Rule support Request Tasks
Assets
- Associate consumable quantities with Assets
- Custom List view Filter
- Asset Age support
- Asset Acknowledgement bulk support
- Detailed Asset View for Requesters
SOFTWARE
- Software Manufacturer Normalization
- SaaS MP Integration
CMDB
Solutions
Change
Enhancements
- Change Form Rules
- Use Custom Scripts to modify change forms dynamically based on user input
- Change Roles
- Users can now create custom views for changes based on change roles
- Change roles can now be used as a search criteria in Change Triggers, Change Workflows, Change Custom Menu
Change Form Rule Enhancements
- Support for other layout fields in change form rules.
Checklists
- Checklists as Custom Actions
- Checklists for Trigger, Lifecycle, Workflow, and Timer Action.
- In the request new form, providing an option to select or deselect checklists associated with request templates.
- Adding Checklist actions to custom scripts for set, unset, show, and hide checklist.
- For new incident/service form rules, users can apply form rules to specific templates or all templates to execute desired checklist actions (set, unset, show, hide)
- Apply sub-entity trigger conditions for checklist items in request triggers.
- Report generation for checklists and checklist items.
Zia
Request
- Find similar requests on the create/edit page
- Zia dashboard widget
Blended conversations
- Swedish support for Blended Conversation builder and chatbot
Space Management
Home
- Kanban view for global tasks
- Color code to represent leave types based on scheduler and technician availability
Projects
- Task template layout customization and additional fields support
- Configure parent fields in task template and display them in tasks
- Gantt Enhancements
- Pagination support
- Export as PDF
- Multiple column support
- Resize columns and reorder chart
- Project Settings
- Configurations for project management
- Automatic scheduling for projects, milestones and tasks
- Time boundary restrictions
- Task dependency based time restrictions
- Automatic calculation of actual times and costs for projects, milestones and tasks
- Bottom up calculation of actual time (Work-log > Task > Milestone > Project)
- Bottom up calculation of actual cost (Work-log > Task > Milestone > Project)
- Bottom up calculation of estimated effort (Task -> Milestone -> Project)
Contracts
- Contract associations with
Purchase
- GST and Tax additional fields
Problems
- Technician group based scoping for Problem Template.
- Changing problem to change association in relationship entity.
- Problem Owner can view their Problem without problem view permission
Release
- Enhancements
- Release Template
- Customizable layout for all stages
- Release Form Rules
- Configure custom scripts to modify release forms dynamically based on user input
- Change Association Enhancement :
- Many-to-many relationship to enable associating one change with several releases
- Project Association Enhancement :
- Many-to-many relationship to enable associating a project with several releases
- Associating milestones of the project with a release
- Linking releases to provide phased release deployments
Integrations and Other Enhancements
- UEM Cloud. Scan assets and take remote control using DC Cloud agents
Mobile Apps
IOS and Android
- Create Service Request Approval
- Reply templates
- Move request across instances
- Individual conversation reply
- Request group filters
- Convert Incident Request to Service Request.
- Asset acknowledgement
- Asset audit
- Asset loan
- Consumables
- Template support
- Trigger action
- Topic wise listing
- Release Module
- RFID Support
Maintenance
UI Design
Setup
- Template and Layout Customization Enhancements
- Support for assigning multiple users into an organization role for an entity.
Requests
- Similar tickets for requests
- Drafts enhancements
- Threaded Conversations
- Multi level Service Categories
- SLA Support form Request Tasks
General
- Full-fledged REST API for all modules.
Contracts
- E-Signature support in contracts
- Contract Approvals
Projects
Changes
- Change collision detection: While scheduling a change, check for conflicts to ensure effective resource utilization.
- Risk Assessment.
- Link changes
- Integration with JIRA Project, Tasks, and Bugs with Change across stages
Zia
Problem Management
Purchase
- Return Item from PO
- Vendor Management
- Registered vendors
- Black listed vendors
Integrations and Other Enhancements
- Remote Access Support & Control Integrations
- BeyondTrust (formerly Bomgar)
ASSET
- Form and Fields rules for Asset Template
CMDB
- Modify CI configurations and relationships through Change Requests
- Dashboard for CMDB
- Data Quality
- Preferred fields
- Stale CI's
- Orphan CI's
General
Support Transitions in Workflow
- Add transitions to the status output connectors of workflow to ensure a controlled and restricted flow between statuses. Transitions can be defined with user scope/mandatory rules /action rules for allowing the status change with required conditions and actions via this transition.
- Support for configuring user scope and mandatory rules for the statuses configured in workflow.
In Planning
ESM Enhancements
- Customize labels based on help desk instances.
Home
- Request Dashboard Enhancements
- Average response and resolution time by Technician/Group/Requests
- Average response and resolution time By SLA
- Compliance
- Dashboards Enhancements
Requests
- Condition based request approval
- Applying Form Rules in Details page
Projects
Assets
- IT Store Movement: Manage and track asset movement between stores.
- RFID Integration: Implement automatic tracking of asset location and movement.
- Checkin/Checkout: Track entry and exit of IT assets by using barcode and QR code.
- Asset Booking: Enable end users to book and loan company-owned equipment from a centralized location.
- Maintenance Plan and Scheduling for Assets / Equipment
Software
- Software Metering
- Automatic License Allocation
CMDB
- Service Availability Management: Provide availability reporting for business-critical systems, databases, or other services.
- Field and form rules for CMDB
- CMDB Status
- Integrations with ApplicationManager:
- Automate mapping relationships for all configuration items (CIs) in your IT infrastructure
Solutions
- Link requests to already tried solution
Maintenance
ZIA
Blended Conversation
- Allow technicians with administrative privileges to access blended conversations
ChatGPT Integration
- Zoho Key Support Model for ChatGPT and all other vendors supported by Platform AI.
Problem Management
- Problem FGA
- Fine-grained access for sub-entities like Add/Edit & Delete Problem Tasks, Delete Others Problem Note.
- Fine-grained access to Solution and Analysis tab
- Root Cause Analysis Enhancement
- Closure Rule Enhancements
Release Management
- Release Components & Versioning.
Space Management
- Floor plan integration
- User Association with space
Custom Module
- Workflow for Custom Module.
- Sub Form Field Type
Audit Logs
- Support for exporting Audit Logs
