Drive user satisfaction with an easy-to-adopt self-service portal

55% of service desk professionals expect to see greater use of IT self-service in the near future.

70% of IT admins identified self-service capabilities as the most influential factor when selecting an ITSM tool.

With ServiceDesk Plus, deliver IT services that match your users' expectations while making your day easier

Make your services highly accessible across multiple channels.

Users will be encouraged to seek support anytime, anywhere.
Maintain a knowledge base with all the latest work-arounds and solutions.

Your users can browse solutions for themselves before creating a ticket.
Design a service catalog with your users in mind.

Reduce the overhead required to log frequent requests with pre-filled forms.

Design a self-service portal that aligns with your brand of business with various themes and colors.

Create a directory of available services with role-based access to complement your self-service portal.

Allow users to submit and track requests anytime, anywhere using our native Android and iOS apps.

Facilitate real-time interactions between users and technicians for prompt resolutions.

Archive the solutions of recurring requests so users can resolve it themselves.

Gather feedback on user experience by creating surveys specific to any request type.

Customized domain

Brand your self-service portal by publishing it with a custom URL within your organization domain.
AD user self-service

Enable your users to reset their own passwords and unlock accounts in the organization.
Custom request template

Build forms specific to each request type to collect relevant and necessary information.
Zia

The virtual IT agent helps reduce help desk response times and significantly promotes the self-service function.