Our help desk software enables quicker resolution of tickets and better availability of IT services to establish a more organized IT department. With over 100,000 organizations counting on ServiceDesk Plus already, you'll know you're in good hands.
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Streamline your IT service management processes with service industry standard workflows
Resolve tickets faster using an automatic ticket routing mechanism and business rules.
Design your own processes using our simple drag-and-drop interface.
Gain insight into the performance of your IT service desk.
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
Showcase your available services to end users, with custom SLAs and multi-stage approvals.
Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
