• Manage your ticket queue more efficiently using the Kanban View in the latest version of ServiceDesk Plus

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The latest version of ServiceDesk Plus on-premises, build 11138, offers a visual summary of all your requests and incidents in an interactive Kanban View. This release also allows you to integrate ManageEngine Analytics Plus across all instances of your enterprise service management (ESM) portal. The latest upgrade comes packed with more features, enhancements, and bug fixes to further enhance your ServiceDesk Plus experience.

Increase technician efficiency with Kanban-based ticket management

  • Leverage a complete visual summary of your tickets on a single window with the Kanban View
  • Move tickets between statuses, change the ticket priority, or reassign technicians by simply dragging and dropping
  • Modify the Kanban View by grouping tickets based on status, priority, and technician, and sort them based on attributes like due by date and created date
Update ServiceDesk Plus - Kanban-based ticket management
Upgrade service desk - ESM analytics

Integrate with Analytics Plus to gain insights on all instances of the ESM portal

  • Integrate Analytics Plus, the self-service IT analytics platform from ManageEngine, with your ServiceDesk Plus instance, and derive precise insights on service operations for non-IT services
  • Choose to manage the Analytics Plus license for a separate instance or collectively for all instances.
  • Sync data from multiple instances simultaneously to speed up your service desk analysis

Avoid reopening tickets for thank you notes and acknowledgement notifications with Zia

  • Use Zia, the AI assistant from Zoho, to evaluate end-user responses to resolved issues and requests, and reopen only the tickets that need further resolution
  • Train Zia using your organization's data, and track its progress to fine-tune Zia's user response evaluation
Update ServiceDesk Plus latest version - Avoid reopening tickets
Service desk update - Microsoft integrations

Toggle fewer windows with Microsoft integrations

  • Integrate with Outlook, and allow technicians to take action on requests such as taking up a request, resolving it, adding notes to it, or approving it right from the inbox.
  • Integrate with Microsoft's Calendar, and manage technicians' leave records right from ServiceDesk Plus' calendar
  • Sync data from multiple instances simultaneously to speed up your service desk analysis

View all the features, enhancements, and bug fixes included in the latest version here.

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