Whitepapers

Gain in-depth technical knowledge from ITSM white papers.
[Ebook] Generative AI:
The Future of ITSM Excellence New

Learn what ITSM industry experts think of GenAI's effect on the future of ITSM

Read now

Building an audit-ready ITAM strategy: A guide for IT asset managers New

How IT asset managers can successfully navigate the often dreaded audit landscape.

Download now

The service delivery excellence matrix for IT and business teams

How organizations can analyze their service maturity and chart their path to service excellence

Download now

Tuning your ITSM to a hybrid, digital workplace

How IT managers can build an adaptable and successful ITSM for hybrid work

Download now

7 real-life ITSM success stories from top industry leaders

7 real-life ITSM success stories from top industry leaders

Download now

Incident management handbook: How Zoho manages the spectrum of IT incidents

Incident management handbook: How Zoho manages the spectrum of IT incidents

Download now

The five step guide to building an IT self-service portal

The five step guide to building an IT self-service portal

Download now

The Handbook of essential IT service desk metrics

Track the right metrics with this fast guide to the IT service desk metrics!

Download ebook

The GDPR & ITSM

Top eight aspects of ITSM most influenced by the GDPR

Download now

AI in IT service management

Use cases and scenarios on how AI will redefine the way IT service desks work.

Download now

6 Steps to Implementing Change Management that Works

6 Steps to Implementing Change Management that Works

Download now

When Reality Hits ITSM- Implementations

When Reality Hits ITSM- Implementations

Download now

How an ITSM framework Based IT HelpDesk Help SMBs

How an ITSM framework Based IT HelpDesk Help SMBs

Download now

ITSM best practice Heroes Handbook

ITSM best practice Heroes Handbook

Download now

Let's support faster, easier, and together