Editing and Deleting Contacts

ManageEngine SupportCenter Plus provides you with the option to modify and delete the existing contacts, provided you have the corresponding access permission.

Edit Contact

Click the Contacts tab in the header pane to open the contacts list view page.
Click the Edit icon beside the name of the contact you wish to edit. The Edit Contact page opens with the values populated while adding the contact.
Modify the details and Update the changes.

Alternatively, you can also edit the contacts from the contact details page. To know more, refer Edit Contact.

Click Edit button.
The Edit Product page opens with the values populated while adding the product.
Modify the details and click Update.

To reset the password of the contact,

From the Edit Contact form, click Reset Password link beside the Password field. The Reset Password dialog pops up.
Enter the password in the New Password field. This is mandatory field.
Click Reset Password. The pop-up refreshes with a success message.
Click Ok to close the window.

Note

note

To intimate the change of password to the requester automatically once you have reset the password, you need to enable "Send Self-Service login details" option in Notifications Rules under Admin tab.

Delete Contact

Click the Contacts tab in the header pane to open the contact list view page.
Select the check box beside the name of the contact you wish to delete.
Click the Delete button. A confirmation dialog pop-up.
Click Ok to proceed with the deletion of the contact information.

To delete bulk contact information from the application,

From the contacts list view page, enable the select all check beside the Name field. A message stating the number of contacts selected in the current page and the total number of contacts yet to be selected appears.
Click the link in the message to select all the contacts. All the contacts will get selected and some of the action buttons will be disabled.
Click Delete button. A dialog box pops-up confirming the delete operation.
Click Ok to proceed with the deletion of the contact information.

Alternatively, you can also delete contacts from the contact details page. To know more, refer Delete Contact.