Introduction
- Contacting Zoho
Getting Started
- SupportCenter Plus Users
- Importing Support Reps
- Importing Accounts & Contacts
- Email and Mail Server Configurations
- Configuring Business Units
- All Business Units
  - Custom Views
  - Search Requests
- Customer Portal Settings
Home Page
- License Expiry Alert
- Dashboard
- Log a Call
- My Tasks
- Publishing Announcements
- Notifications
- Technician Availability Chart
- Reminders
- Preferences
- Feedback
Search
- Advanced Search
Requests
- Requests List View
- Requests Based on Filters
- Custom View
- Customize Requests List View
- Search Requests
- Creating New Requests
- Auto CC Recipients
- Editing Requests
- Deleting Requests
- Trashing Requests
- Closing Requests
- Merging Requests
- Request Collaboration
- Assigning Requests to Support Rep
- Archiving Requests
- Request Details Page
- Request Conversations
- Start / Stop Request Timer
- Adding Notes
- Adding Attachments
- Adding Tags
- Adding Reminder
- Move Request across Business Units
- Duplicate Request
- Link Requests
- Printing Requests
- Mark as First Response
- First Call Resolution
- Canned Responses
  - Add New Canned Response
  - Editing canned Response
  - Deleting Canned Response
  - Replying Via Canned Response
- Adding Resolution
- Search Solutions
- Submit for Approval
- View Contact Details
- View Requests by Contacts
- Replying to the Contact
- Forwarding Requests
- E-mail the Support Rep
- SMS the Support Rep
- Importing Requests from XLS file
Solutions
- Solutions List View
- Solutions Based on filters
- Custom Views
- Customizing Solution List View
- Search Solutions
- Adding New Solution
- Solution Details Page
- Rating and Comments
- Editing Solutions
- Deleting Solutions
- Forwarding Solutions
- Submit for Approval
- Approve/Reject Solutions
- Managing Topics
- Move Solution Topics across Business Units
- Browsing Solutions by Topic
- Topics Template
- Expired Solutions
- Importing Solutions from XLS file
Contracts
- Contracts List View
- Contracts based on filters
- Custom Views
- Customizing Contracts List View
- Search Contratcs
- Creating New Contract
- Contract Details Page
- Editing and Deleting Contracts
- Renewing Contracts
- Printing Contracts
Products
- Products List View
- Adding New Products
- Editing and Deleting Products
- Marking a Product as Inactive
- Importing Products from CSV file
Accounts
- Accounts list view
- Accounts based on Filters
- Custom Views
- Customizing Column View
- Search Accounts
- Adding New Account
- Accounts Details Page
- Editing and Deleting Account
- Copy Accounts to Business Units
- Marking an Account as Inactive
- Assigning Topics Template to Account
- Importing Sales Details from CSV file
- Importing Accounts & Contacts from CSV file
Contacts
- Contacts List View
- Contacts Based on Filters
- Custom Views
- Customizing Contact View
- Search Contacts
- Adding New Contact
- Contact Details Page
- Editing and Deleting Contacts
- Reconcile Contacts
- Associating Accounts with Contacts
- Unapproved Contacts
- Registered Contacts
- Copy Contacts to Business Units
Activities
- Activities List View
- Viewing Activities based on Filters
- Customizing Activities List View
- Searching Tasks and Events
- Adding New Tasks
- Viewing Tasks
- Adding New Events
- Viewing Events
Timesheets
- Viewing Timesheets
- Billable, Non-Billable and Billed Timesheets
- Exporting Time Entries to QuickBooks
- Deleting Timesheets
Admin Configurations
- Main Settings
- Helpdesk Settings
- Account Settings
- Contract Settings
- User and Related Settings
- User Survey Settings
- Organization Settings
- Integration & Add-ons
Reports
- Pre-defined Reports
- Custom Reports
- Viewing Reports
- Query Reports
- Scheduled Reports
- Report Settings
- Exporting Report
Dashboards
- Dashboard Widgets
- Viewing Dashboards
Mobile Client
iPhone App
Integrations
- External Action Plug-in
- JIRA Integration
- ServiceDesk Plus Integration
- Zoho CRM Settings
- Salesforce CRM Settings
- Zoho Reports/Analytics Plus Integration
- ServiceDesk Plus Cloud Integration
- Asterisk CTI settings
API
- API Settings in SupportCenter Plus
- General Operations
- Request Related Operations
- Account & Contact Related Operations
- Solution Related Operations
- Contract Related Operations
Personalize SupportCenter Plus
Appendix
- Support
- System Log Viewer
- Contacting ZOHO Corporation

Integrations

ManageEngine SupportCenter Plus supports the following integrations.