Dashboard

The dashboard of SupportCenter Plus login home displays the following tabs,

My View

My View for a support rep, displays information on summary of the requests assigned to the logged in user, Tasks assigned to the logged in user and the Announcements published company wide.

Requests Summary

Request Overdue - number of requests assigned to the logged in support rep that are overdue.
Requests Due Today - number of requests assigned to the logged in support rep for that day.
Pending Requests - number of requests assigned to the logged in support rep that are unresolved.

Clicking on each link opens the corresponding list view.

my-view

Requests approaching SLA Violation

The number of requests assigned to the logged in support rep that is approaching SLA violation are listed along with the time frame.

req-sla-violation

Requests approaching SLA Violation (First Response)

The number of requests assigned to the logged in support rep that is approaching first response time SLA violation are listed along with the time frame.

req-response-violation

Support Team

This tab lists all the support reps with login permissions. If the support rep is logged in to the application, then the login status would be Online else the login status shows Offline.The log in status of the support rep is shown based on the Online Status settings in Admin module.

For the contact to view the support teams availability information, People option in Settings under the Admin module should be enabled. Else the Support Team tab will not be available.

support-team