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You can view requests based on filters from the request list view page. There are some pre defined filters in SupportCenter Plus that sorts and groups requests based on your requirements.
My
Open Requests
All your created requests which are in the Open State.
My
Requests On Hold
Lists all your created requests that is On Hold.
My
Pending Requests
Lists all your created requests that is unfinished and incomplete.
My
Completed Requests
Lists all the requests created by you which is completed and closed.
My
Closed Requests
Lists all the requests created by you which is closed.
All
My Requests
Lists all the requests created by you irrespective of the status.
My Archived Requests
Lists all the requests created by you which is Archived.
If the contact has the permission to view "All requests from their account (Primary Contact)" or "All requests from their account and sub account", the following options is available for the contact.
All
Lists all your account requests.
Open
Lists all your account requests that is in the open state.
OnHold
All your account request that is On Hold.
Pending
All your account requests that is yet to be completed.
Completed
All your account requests that are completed and closed.
Closed
Lists all your account requests that are in the Closed state.
Overdue
Lists all the account requests for which the due by time has exceeded.
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