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You can provide your rating and suggestion on the solutions, when administrator enables the rating and comments option under Admin --> Solution Settings. The solution can be rated by answering a simple question, with two possible answers: (Yes, Helpful) 
or (No, Not Helpful) 
. The rating option works only once, so you cannot click it again to rate the solution.
Any feedback or suggestions on the Solution can be added using Add Comment button under Comments tab. Your comments will be sent for approval and once the comments are approved, you will be able to view it under Comments tab.The order of comment displayed is based on the setting enabled under Solution Settings in the Admin module.
Rate Solution
To rate a solution,
Click on the Solutions tab in the header pane to open the Solutions list view page.
Click the Subject link of the solution.
From the Solutions details page, select the appropriate icon beside the text Was this solution helpful?.
If the solution is helpful for you, click on the like icon.
Click on the unlike icon if the solution is not helpful.
Add Comment
To add comment,
Click on the Solutions tab in the header pane to open the Solutions list view page.
Click the Subject link of the solution to comment on it.
From the Solutions details page, click the Add comment button under the Comments tab.
Enter your comment in the text field provided.
Click Submit. The comments will be sent for approval.
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