At ManageEngine, we strive to create quality software that you enjoy using. You have a number of choices, and we appreciate you giving us your business. We have created this policy that details what we will do if we fail to meet your expectations.
If you are dissatisfied at any time during your first 45 days of using our software, please contact us. We will do our best to address your issue, provide a work-around, or offer a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a full refund of your purchase.
We want you to be happy with our service throughout your entire contract, not only the first 45 days. So we go beyond that. If at any time during your contract we remove, break, or discontinue a functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address the loss of functionality in a timely manner to your entire satisfaction, we will offer you a prorated refund for the remainder of your contract.
Please e-mail us at sales@manageengine.com