Managing users in Remote Access Plus

As an administrator, many a times you would have felt mundane routines spill over crucial attention-seeking jobs of your network. Remote Access Plus answers this concern through its User & Role Management module by letting you delegate your routine activities to chosen users with well-defined permission levels. You can easily administer the users, and define their scope to manage a specific set of computers.

Navigation: Admin tab -> User Administration.

Role

Some of the most commonly used Roles are specified as predefined roles. However, you also have the flexibility to define roles that best suit your requirements under the user-defined roles and grant appropriate permissions.  

User Defined Role

You can tailor-make any number of roles, using Remote Access Plus and give them permissions of your choice based on your personalized needs. These customized roles fall under the User-defined category. For a better understanding, let us quickly see how to create a User-defined Role in the following section.

  1. Navigate to Admin tab -> User Administration -> Role -> Add Role.
  2. Specify the name of the role and a small description.
  3. Define the module-wise permission levels you wish to grant for the specified user where,
    • Full Control : Lets the user to perform all the operations like an admin for the specified module.
    • Write : Lets the user to perform all operations with defined restrictions.
    • Read : Lets the user to only view the details on the module.
    • No Access : Hides the module from the user.

Remote Control 

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Computers

All Computers

✔ 

✔(view only)

Scope based Technicians

 

✔ (view only)

✔ 

 

Settings

All Computers

✔ 

Scope based Technicians

 

 

Screen Recording

All Computers

✔ 

Scope based Technicians

 

 

Performance

All Computers

✔ 

Scope based Technicians

 

 

History

All Computers

✔ 

✔(view only)

Scope based Technicians

 

✔ (view only)

✔ 

 

User confirmation

All Computers

✔ 

Scope based Technicians

 

 

 

User confirmation- Exclude computers

 

All Computers

✔ 

Scope based Technicians

Chat 

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Users

All Computers

✔ 

✔ 

✔ 

✔ 

Scope based Technicians

 

✔ 

✔ 

✔ 

✔ 

✔ 

 

History

All Computers

✔ 

✔ 

✔ 

✔ 

✔ 

✔ 

 

Scope based Technicians

 

✔ 

✔ 

✔ 

✔ 

✔ 

✔ 

 

History-Settings

All Computers

✔ 

✔ 

✔ 

✔ 

Scope based Technicians

 

✔ 

System Manager 

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Export History

All Computers

✔ 

✔ 

✔ 

Scope based Technicians

 

✔ 

✔ 

 

Export Settings

All Computers

✔ 

✗ 

✔ 

✔ 

✗ 

Scope based Technicians

 

✗ 

✗ 

✗ 

 

Task Manager

All Computers

✔ 

✔(view only) 

✔ 

Scope based Technicians

 

✔(view only)  

 

Services

All Computers

✔ 

✔(view only)  

✔ 

✔ 

Scope based Technicians

 

✔(view only)  

✔ 

✔ 

✗ 

✗ 

 

Computer Rename

All Computers

✔ 

✔ 

Scope based Technicians

 

✗ 

✔ 

✗ 

✗ 

✗ 

 

Terminal

All Computers

✔ 

✗ 

✔ 

✗ 

Scope based Technicians

 

✔ 

 

Registry

All Computers

✔ 

✗ 

✔ 

✗ 

Scope based Technicians

 

✔ 

✗ 

✗ 

 

File Manager

All Computers

✔ 

✗ 

✔ 

✗ 

Scope based Technicians

 

✗ 

✔ 

✗ 

✗ 

✗ 

 

Event Viewer

All Computers

✔(view only) 

✔(view only) 

✔(view only) 

✔(view only) 

Scope based Technicians

 

✔(view only) 

✔(view only) 

✔(view only) 

✗ 

✗ 

 

Device Manager

All Computers

✔ 

✔(view only) 

✔(view only) 

✔ 

Scope based Technicians

 

✔(view only) 

✔(view only) 

✔ 

✗ 

✗ 

 

Shares

All Computers

✔ 

✔(view only) 

✔ 

✔ 

✗ 

✗ 

✗ 

Scope based Technicians

 

✔(view only) 

✔ 

✔ 

✗ 

✗ 

✗ 

 

Printers

All Computers

✔ 

✔(view only)  

✔ 

✔ 

Scope based Technicians

 

✔(view only) 

✔ 

✔ 

✗ 

✗ 

 

Groups

All Computers

✔ 

✔(view only)  

✔ 

✔ 

Scope based Technicians

 

✔(view only)  

✔ 

✔ 

✗ 

 

Softwares

All Computers

✔ 

✔(view only) 

✔ 

✔ 

Scope based Technicians

 

✔(view only)  

✔ 

✔ 

✗ 

 

Users

All Computers

✔(view only) 

✔(view only) 

✔(view only) 

✔(view only) 

Scope based Technicians

 

✔(view only)

✔(view only)

✔(view only) 

✗ 

 

Task Scheduler

All Computers

✔(view only) 

✔ 

✔ 

Scope based Technicians

 

✔(view only) 

✔ 

✔ 

✗ 

✗ 

 

Hardware

All Computers

✔(view only)  

✔(view only) 

✔(view only)  

✔(view only)  

Scope based Technicians

 

✔(view only) 

✔(view only) 

✔(view only)

✗ 

Remote Shutdown 

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Shutdown now

All Computers

✔ 

✔(view only) 

✔ 

✔ 

Scope based Technicians

 

✔(view only)  

✔ 

✔ 

✗ 

 

Scheduled Shutdown

All Computers

✔ 

✔(view only)  

✔ 

✔ 

✗ 

✗ 

Scope based Technicians

 

✔(view only)  

✔ 

✔ 

✗ 

✗ 

Wake on LAN 

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Wake up Now

All Computers

✔ 

✔(view only) 

✔ 

✔ 

Scope based Technicians

 

✔(view only) 

✔ 

✔ 

✗ 

✗ 

 

Settings

All Computers

✔ 

✔ 

✔ 

✗ 

✗ 

Scope based Technicians

 

✗ 

✗ 

✗ 

 

Scheduled Wake on LAN

All Computers

✔ 

✔(view only) 

✔ 

✔ 

✗ 

Scope based Technicians

 

✔(view only) 

System Tools 

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Task View

All Computers

✔ 

✔(view only)  

✔ 

✔ 

✗ 

✗ 

✗ 

Scope based Technicians

 

✔(view only) 

✔ 

✔ 

✗ 

✗ 

✗  

 

Settings

All Computers

✔ 

✗ 

✔ 

✗ 

Scope based Technicians

 

✗ 

✗ 

✗ 

✗ 

✗ 

Tools Homepage 

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Homepage

All Computers

✔ 

✔ 

✔ 

✔ 

Scope based Technicians

 

✔ 

✔ 

✔ 

✔ 

✔ 

 

Action Log Viewer

All Computers

✔(view only) 

✔(view only)

✔(view only) 

✔(view only) 

✔(view only) 

✔(view only) 

✔(view only)  

Scope based Technicians

 

✔(view only) 

✔(view only) 

✔(view only) 

✔(view only) 

✔(view only) 

✔(view only) 

Tools Settings

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Port Settings

All Computers

✔ 

✗ 

✗  

✗  

✗ 

✗ 

✗ 

Scope based Technicians

 

✗ 

✗ 

✗ 

✗  

✗ 

✗ 

 

System Manager Settings

All Computers

✔ 

✗  

✗ 

✗  

✗  

✗  

✗  

Scope based Technicians

 

✗  

✗  

✗  

✗  

✗  

✗ 

Announcement

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

Task View

All Computers

✔ 

✔ 

✔ 

✔ 

✗ 

✗ 

Scope based Technicians

 

✔(view only) 

✔ 

✔ 

✗ 

✗ 

✗ 

 

RAP Homepage

Features

Scope

Administrator

Tools-Read

Tools-Write

Tools-Full

RDS-Read

RDS-Write

RDS-Full

 

RAP Homepage

All Computers

✔ 

✔(view only)

✔ 

✔ 

✔ 

✔ 

Scope based Technicians

 

✔ 

✔ 

✔ 

✔ 

✔ 

✔ 

 

Note : The role you have created will now be available in the roles list in the User tab. Role deletion cannot be performed if that role is associated even with a single user. However, You can modify the permission levels for all the user-defined roles.

Predefined Roles

  1. Administrator : Can exhibit full control over all the modules.
  2. Guest : Has read only permission on all the modules. A user who is associated to the Guest Role, will have the privilege to view various information about different modules, although making changes is strictly prohibited.
  3. Remote Desktop Viewer : Has the privilege only to remotely control the computers. Other options will be hidden.
  4. Technician : Will be restricted from adding/removing computers, other admin operations and establishing remote control. Can perform Wake on LAN, system management operations etc.,