How to troubleshoot computers right from Spiceworks tickets?
Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians remotely resolve tickets without interrupting end-users' productivity. Spiceworks is a help desk platform that helps in managing IT requests and issue tracking. Integrating Remote Access Plus and Spiceworks, will let you perform troubleshooting operations right from Spiceworks tickets and considerably reduces resolving time from days to minutes.
Benefits of integration
By integrating Spiceworks and Remote Access Plus, you can
- Unify your help desk and remote support needs.
- Invoke remote desktop sharing sessions to any Windows, Mac and Linux computers in your network.
- Seamlessly tweak computer settings by accessing command prompt, registry, file manager and more.
- Initiate voice, video or text chat sessions with users. Find out more here.
Steps to integrate
- Steps to follow if you are new to Remote Access Plus
- Steps to follow if you are an existing Remote Access Plus user.
Follow the below steps if you are new to Remote Access Plus.
- Installing Remote Access Plus
- Configure Remote Access Plus in Spiceworks server
- Download and install the Remote Access Plus plug-in from spiceworks app center.
- Log-in to your Spiceworks help desk page and click on the Remote Access Plus option against any ticket and select Server Settings option.
- Furnish the details of your Remote Access Plus server and start using Remote Access Plus features from the Spiceworks tickets.
Follow the below steps to access your existing Remote Access Plus within Spiceworks ticket page and inventory details page.
- Ensure your current Remote Access Plus build number is 10.0.257 or above to troubleshoot endpoints from Spiceworks. Else update to the latest version.
- Configure Remote Access Plus in Spiceworks server
- Download and install the Remote Access Plus plug-in from Spiceworks app center.
- Log-in to your Spiceworks help desk page and click on the Remote Access Plus option against any ticket and select Server Settings option.
- Furnish the details of your Remote Access Plus server and start using the various troubleshooting features of Remote Access Plus from your Spiceworks ticket window.
