Remote Access Best Practices

Introduction

Remote Access Plus is a super useful tool for IT admins who need to manage and fix computer problems from anywhere. It lets a technician see and control another computer's screen from their own computer. Remote Access Plus has all the important features you need for remote control, like easy switching between screens, support for multiple monitors, and more. It makes troubleshooting a breeze, whether you're working on Windows, Linux, or Mac computers inside or outside your company's network.In this document, we will provide you with some best practice to follow when using Remote Access Plus.

10 Remote Desktop Best Practices That You Should Follow:

1. Playing hard with the filters: Searching for that one endpoint among hundreds can be a hassle for IT admins. The advanced filter options with OS, domain and device live status, will bring down the search time from hours to seconds. To filter out all Windows devices under a specific domain, use the combination of domain and OS platform filter to make your job simple.
   

   

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2. Leveraging the power of favorites: When there's a complex issue that might take more than a few days to fix, you will need to access the device frequently. Instead of searching for it every time until the problem is solved, you can mark it as your favorite device and get immediate access!
   

   

3. A way to steer clear of lagging remote sessions: There might be network issues or bandwidth problems impacting the quality of the remote sessions initiated. It might take more than a few minutes for the actions you perform to be reflected on the endpoint device. To enjoy a lag free remote session, you should set compression and color quality as low as possible.
   

   

4. Experience seamless screen recording: Screen recording can be used in two ways: for educating others or in general audit routines. For training videos where a high resolution screen recording is essential, it is advisable to use a high resolution compressor like Cinepak, capture at-least 5 frames per second, and pick the highest color quality available. On the other hand, low-resolution videos, with 2 frames per second and default compressor, are more than enough for auditing purposes.

   

5. Tricks to improve Wake-on-LAN(WoL) success rate: Before initiating WoL, ensure WoL and BIOS settings are enabled in the endpoint. Also it is recommended to connect the device on LAN and switch on the power cable. Finally, modify the broadcast address of the remote computer to match your device.With all that done, your WoL will be successful. For instant results, keep the time interval to check WoL status to five minutes or less.

   

6. Recommended ways to create a productive disk cleanup: Disk cleanup is a complex and sensitive area to be dealt with. Unknowingly clearing essential files on an end-user device can cause serious problems. When you generally create a disk cleanup task, a few files you can without doubt choose to clear up are Windows installation files, temp files, and the recycle bin. For devices above Windows 10, version 1730, the task is made even simpler. All you need to do is enable the storage sense and the rest will be taken care of automatically.
7. A heads up for proper defragmentation: Defragmentation can be a lengthy process. It is essential to ensure the process does not interrupt end users during working hours, yet proper defragmentation is necessary to cut down on system slowness. The best way to achieve all this at once is to defrag the C drive, analyze the fragmentation before and after the process, and opt for Verbose Mode to get a complete statistics report.Ensure these tasks are scheduled for off working hours to avoid affecting the end users' productivity. Also set a time limit within which the task must be completed. If it takes longer than expected, you'll need to manually stop the process and retry later.

   

8. The power of automatic AD sync: Wouldn't it be great just to search for a computer in your Active Directory from Remote Access Plus and initiate remote session, even if it is not under your management scope? This can be made possible with one simple step. Add your domain or work group details to the product console. Now whenever an end user raises technical issues, all you need to do is search for the computer and click connect. At that moment, the agent will be automatically installed without any manual intervention and the remote session will be initiated instantly.

   

9. Check before you choose: Remote Access Plus will let you perform multiple troubleshooting operations from the console. To ensure operations like remote access, chat sessions, file transfer, and other system manager tools are always accessible, you need to make a quick check on port availabilities and ensure they are not restricted by a firewall.In case the port is unavailable, you can quickly modify these ports from the product console based on availability.

   

10. The right time for server maintenance: To ensure the product runs smoothly in the long run, perform server maintenance on a regular basis, such as every week. During the maintenance period, the database will be thoroughly optimized and re-indexed along with the server, and unnecessary junk files will be automatically cleared out. The best time to perform server maintenance is on weekends, which you can schedule beforehand by enabling automatic server maintenance.