How Tos

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How To's

This section comprises documents that contain step-by-step instructions to complete specific tasks. Send us an e-mail message, with the required log files, if you have any unanswered questions.

 
Getting Started
 
General
  1. How to select an AD Connector?
  2. How to set the credentials for an administrator to run RMM Central in computers that have Microsoft Vista or Microsoft 2008 or Microsoft Windows 7 installed in them?
  3. How to configure RMM Central to use third-party mail servers to send e-mail notifications?
  4. How do I use RMM Central to create login details for a user to access the details of a specific customer?
  5. How to upload log files to RMM Central support?
  6. How to upload HAR file and console log from browser to RMM Central Support team?
 
Security
  1. What are the security features of RMM Central?
  2. What are the measures to be taken to secure RMM Central?
  3. How to secure communication of mobile/roaming users using Secure Gateway Server?
  4. Where to download Secure Gateway Server for RMM Central?
  5. How to set up Secure Gateway Server in a Demilitarized Zone?
  6. How to re-establishing the communication between Distribution Server, Agents & Probes and Central Server while using Secure Gateway Server?
  7. How to troubleshoot a secure gateway server startup failure?
 
Patch Management
 
Software Deployment
Configurations
 
Remote Control
Mobile Device Management
Network Monitoring
Compliance
Knowledge Base
FAQs