How to manage Roaming Users' devices using RMM Central?

Description

This document provides steps to manage roaming users' devices using RMM Central.

Steps to manage devices of roaming users' using RMM Central

Follow the steps given below to manage roaming users' devices using RMM Central:

1. Configure the NAT settings to ensure that the RMM Central server is reachable through a public Internet Protocol (IP) address
2. Create a remote office in RMM Central
   • Navigate to Admin -> Customers
   • Click Add Remote Office
   • Specify a name of the remote office (for example, Roaming Users)
   • Choose an existing replication policy or create a new one.
   • Select Communication Type as Direct Communication
   • Click Add
3. Install the remote office agent in the roaming users' systems
   • Navigate to Admin -> Customers
   • Click on the appropriate customer name
   • Click on Remote Office tab
   • Click on the newly created remote office name
   • Download the agent related to the remote office that you have created
   • Install the agent in all the roaming users' systems manually

Whenever these roaming users connect to Internet, the agent residing in their computers will contact the RMM Central server and access the available configurations. The agent will periodically contact the server, based on the communication interval you specified while creating the remote office. The default communication interval is 2 minutes.

You can now manage desktops of roaming users.

Questions