ManageEngine ITSM solution: IT service management software

The need for a unified service
management (USM) solutions

Businesses today are expected to deliver value through exceptional service and support. This means providing a seamless and consistent experience across all channels, monitoring and analyzing service data to optimize delivery, and adopting the right technology and processes to streamline service management. ManageEngine's USM solutions are built with a focus to help you deliver quick, robust, and resilient services for your IT and business.

Build and automate workflows to streamline service operations, extend service management capabilities to other business departments, employ AI conversational agents to speed up service delivery, dig deep into service data with the help of analytics, customize service delivery actions, and more with the help of our solutions.

ManageEngine's USM solutions
and what they have to offer

IT and non-IT service
departments
Align with industry-recommended ITSM best practices with out-of-the-box modules.
Artificial
Intelligence
Zia is a customizable chatbot that can assist end users and technicians. It performs service desk operations with its AI-powered predictive actions.
Zia
microservice
ManageEngine's AI-powered assistant, Zia, is available across ManageEngine's suite of products.

Employee directory
Sync users from directories such as Microsoft Entra ID or Zoho Directory.
Enterprise service
management portal
Enable swift access to all services available across the enterprise from a unified self-service portal.
Industry recommended IT service
management framework
Align with industry-recommended ITSM best practices with out-of-the-box modules.

Employees, and external service consumers
Sync users from directories such as Microsoft Entra ID or Zoho Directory.
Workflow
automation
Orchestrate service delivery operations across various cloud and on-premises applications.
Zoho
Circuit
Sync users from directories such as Microsoft Entra ID or Zoho Directory.
Service automation
Automate repetitive service desk activities with visual workflows and criteria-based actions.
Development studio
Overcome fringe use cases and extend the capability of the platform with custom modules and low-code functions.

Business
intelligence
Derive data-backed operational insights from visually appealing dashboards.
IT monitoring and
observability
Detect infrastructure and operational performance issues, and automatically initiate incident or maintenance workflows.
Unified endpoint
management
Perform workstation and mobile management tasks, such as updating patches or provisioning software, as part of service fulfillment.
Identity and access
management
Perform employee directory management tasks, such as creating a user or granting privilege accesses, from a single console.
Security information
and event management
Detect abnormal user behavior and entity patterns, and trigger incident response workflows for any potential security threats.

Legend

ESM platform - ServiceDesk Plus
Integrations with ManageEngine ecosystem

Leverage distinct service desk instances with clear data and process segregation for IT and other business departments.
Ensure high availability of services around the clock with timely service delivery and quick incident resolutions.
Offer a superior user experience using self-service portals, live chat, a knowledge base, and AI-based automations.
Optimize IT asset management, including asset utilization, dependencies, purchasing, and compliance.
Streamline service management with automated workflows connecting departments and their enterprise applications.
Derive insightful reports on service management processes by mining service desk data.

Here's what our customers are saying

Denova Collaborative Health trusts
ManageEngine for a HIPAA-compliant
service desk solution

Lenskart resolves 78% of issues efficiently with ManageEngine solutions
Listerhill Credit Union's IT team delivers phenomenal IT service management using ManageEngine solutions

Rinnai Australia lowers the volume of service tickets handled by its IT team by 25%
Read more
NCSS spend less time on trivial requests and more time on important projects
Read more
See more

Resources

E-books
Webinars
Related resources
Case studies

ServiceDesk Plus helps IGP Powder Coatings enhance its IT support with deep customization and robust automation capabilities

The service delivery excellence matrix for IT and business teams

7 real-life ITSM success stories from top industry leaders

How IT managers can build an adaptable and successful ITSM strategy for hybrid work

Service delivery for the digital enterprise

Watch now

Exploring the impactful ITSM trends of the current decade

Watch now

Measuring the service desk's contribution to value

Watch now

Co-creating business value with ITSM

Watch now

The service desk is your best technology coach

Watch now

4 ChatGPT features that simplify service desk tasks

7 tips for effective IT asset management

Unlocking synergy: DevOps, cloud, and IT service management

Comprehensive guide on IT service desks

Comprehensive guide to incident management

How Lean methodology is reshaping the IT landscape

ServiceDesk Plus helps CGC Egypt improve service delivery across departments

Premier Financial Bancorp, Inc. unifies ticketing, purchase management, and its self-service portal using ServiceDesk Plus

Global cosmetics manufacturer migrates from ServiceNow to ServiceDesk Plus

ServiceDesk Plus equips WISYNCO's IT frontline with the right tools

Work Healthy Australia experiences less downtime after adopting ManageEngine tools

EziBuy uses ServiceDesk Plus to streamline its incident management, drive efficient processes, and simplify its delivery management

Want to learn more about our
USM solutions?

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Frequently Asked Questions

What is the benefit of using USM solutions?

USM solutions help to effectively design, deliver, and manage your IT and business services. Automations within the USM solution ensure faster service response times, improve efficiency, and enhance the customer experience.
Can I customize USM solutions to fit my specific business needs?

Yes. Using a USM solution's enterprise service management (ESM) capabilities, the best practices of IT service management can be extended to other business functions, such as HR, admin, finance, and facilities.
Are there any integration capabilities with existing systems?

ServiceDesk Plus offers powerful integrations with native and third-party industry-leading applications to give you a 360-degree view and control of your IT infrastructure. Learn more about ServiceDesk Plus' integrations here.
Can I manage both IT services and business services using the same USM solution?

Yes. ServiceDesk Plus's ESM capabilities allow you to expand the boundaries of service management to both IT and business teams. Learn more about ServiceDesk Plus' ESM capabilities here.

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Unified service
management solutions

Trusted by

The need for a unified service
management (USM) solutions

ManageEngine's USM solutions
and what they have to offer

USM solutions from ManageEngine

Here's what our customers are saying

Resources

Want to learn more about our
USM solutions?

Our certifications

Frequently Asked Questions

What is the benefit of using USM solutions?

Can I customize USM solutions to fit my specific business needs?

Are there any integration capabilities with existing systems?

Can I manage both IT services and business services using the same USM solution?

Unified service management solutions

Trusted by

The need for a unified service management (USM) solutions

ManageEngine's USM solutions and what they have to offer

USM solutions from ManageEngine

Here's what our customers are saying

Resources

Want to learn more about our USM solutions?

Our certifications

Frequently Asked Questions

What is the benefit of using USM solutions?

Can I customize USM solutions to fit my specific business needs?

Are there any integration capabilities with existing systems?

Can I manage both IT services and business services using the same USM solution?

Need more information on our IT management solutions? Download our solutions guide.

Unified service
management solutions

The need for a unified service
management (USM) solutions

ManageEngine's USM solutions
and what they have to offer

Want to learn more about our
USM solutions?

Need more information on our IT management solutions?
Download our solutions guide.