Managed security service providers (MSSPs) offer a wide range of services for small- and medium-sized businesses to enterprise-level organizations. Their services typically get classified into two categories:
- Technology offerings that are managed holistically, including deploying, configuring, and using solutions for security needs.
- A more generalized suite of security capabilities and services, which can focus on one or a few core areas, such as IAM, privilege management, or threat intelligence.
Solutions and technologies that MSSPs manage
Here is a breakdown of the key tools and technologies that MSSPs use and manage for their clients
- Security information and event management (SIEM)
SIEM solutions gather log data from devices, databases, and security tools (i.e., firewalls and antivirus solutions) and analyze this data in real time to identify suspicious activity and potential threats. This can also help in compliance management and forensic investigations.
- Intrusion detection systems (IDSs)
IDS solutions monitor real-time network traffic for suspicious activity and block malicious attempts to infiltrate the network.
- Identity and access management (IAM)
IAM solutions manage user access to the organization's systems and resources. This ensures only authorized users have access and enables admins to constantly review privileges and permissions.
- Privileged access management (PAM)
PAM solutions focus on securing access for privileged users and high-level accounts, such as administrators. These accounts have high levels of access and can wreak havoc if compromised.
- Vulnerability scanners
These solutions scan systems for weaknesses that attackers could exploit. They can be used for a security checkup, identifying areas where the organization's defenses might be low.
- Patch management solutions
Solutions focused on patch management ensure that systems are up to date with the latest security patches, effectively closing doors attackers might try to sneak through.
- Antivirus
Antivirus solutions are imperative defense tools that protect systems from viruses, malware, and other malicious programs. This aids in constantly scanning for and eliminating threats.
- Data loss prevention (DLP)
DLP solutions help prevent sensitive data breaches. They can monitor and control the transfer of data across the organizational network, ensuring confidential information doesn't leak out unintentionally or maliciously.
- Threat intelligence
MSSPs have access to real-time threat intelligence feeds. Acting as a security news feed, they keep clients informed about the latest cyberthreats and attack methods.
General MSSP services
While MSSPs excel at managing security tools and technologies, their offerings extend far beyond just the tech. Here's a breakdown of some general MSSP services that go beyond the technical side:
- Vulnerability assessments, risk assessments, and gap analysis
MSSPs identify weaknesses in client systems and network infrastructure, and regular risk assessments analyze the potential impact of those vulnerabilities, considering the likelihood of an attack and the severity of the damage it could cause. Gap analysis helps clients compare their current security posture to industry best practices, highlighting areas where they might need to improve.
- Policy development and risk management
MSSPs help develop security policies that outline acceptable behavior and access controls for the client's employees. They also assist in developing risk management strategies to mitigate potential security threats.
- Solution scoping
MSSPs work closely with clients to understand their specific security needs and recommend the most appropriate solutions and tools. An MSSP's team of experts can also help with the requisition process, ensuring that clients get the best value for their investment.
- Configuration management
By helping with configuration management, MSSPs can help ensure that all security tools and software are set up correctly and are optimized for the client's environment.
- Reporting, auditing, and compliance
MSSPs can generate reports on an organization's security posture and compliance with relevant security regulations. They can also help conduct security audits, which are internal assessments of the security controls in an organization.
- Training and education
MSSPs can provide training programs to educate employees about cybersecurity best practices and show them how to identify and avoid phishing attempts and other social engineering tactics.
