In the digital-first world, technology isn't just a supporting function but a vital player in an organisation's success. This survey of thousands of executives and technology professionals examines the status, future, and risks of IT and technology use, specifically in large and enterprise-sized organisations in Malaysia and across the globe.
We surveyed 3,300 professionals working worldwide in IT and other in business functions. In Malaysia, 150 decision-makers across IT and other key business functions were surveyed from a range of private sector organisations. We've divided them into two broad categories: IT decision-makers (ITDMs) and business decision-makers (BDMs).
ITDMs
BDMs
of respondents in Malaysia said their organisations have already successfully decentralised their IT infrastructure. This is higher than the global average of 64%.
of Malaysian ITDMs whose organisations have decentralised or are working to decentralise their IT foresee challenges in maintaining IT security levels.
The other top challenges these ITDMs believe their organisations will face are:
Based on the responses of all decision-makers in Malaysia.
Malaysian decision-makers expect the decentralisation of their organisation's IT structure to bring in several benefits, including increased recognition of the importance of IT teams and a greater scope for innovation.
Perceived benefits of decentralising IT infrastructure:
Based on the responses of ITDMs whose organisations have decentralised or are trying to decentralise their IT.
of respondents in Malaysia said their organization encourages non-IT employees to develop their own applications using low-code or no-code platforms. However, IT teams are still the ones most likely to be using these platforms.
of respondents in Malaysia said that their IT teams are developing applications using these platforms. This is the highest across all countries surveyed.
Only 3% of Malaysian decision-makers said that everyone in the organisation is responsible for protecting it from cyberattacks.
of decision-makers in Malaysia place this responsibility in the hands of their chief IT officer.
Whose responsibility should it be to protect your organisation from cyberattacks?
Based on the responses of all decision-makers in Malaysia.
When asked what they want most from their roles in the next five years, most IT leaders picked the potential
to learn new skills and more collaboration with teams across the business.
What do you want most from your role in the next 5 years?
Based on the responses of ITDMs.
Given that IT leaders are at risk of attrition, organisations need to ensure they don't remove certain key benefits that IT leaders value lest their ITDMs quit. In Malaysia, technical training tops the list of current benefits ITDMs value.
Organisations in Malaysia are decentralising their IT, but there are notable challenges in doing so. While the use of low-code platforms is being encouraged in many organisations, IT is still the most likely department to be creating applications using these platforms.
On the security front, organisations are investing in AI and ML to protect against cyberattacks, though some decision-makers are sceptical about AI's ability to help in security. Meanwhile, the importance of the IT department is rising, yet organisations are at the risk of losing their tech talent.
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