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Endpoint Central MSP Training

About Endpoint Central MSP

This training is designed to equip users with the knowledge to work with Endpoint Central MSP. In this training, you will learn about the best practices that helps you get started with Endpoint Central MSP.

Course Agenda

Installation & Setup

Endpoint Central MSP Architecture
Installing Endpoint Central MSP
- System Requirements
- Installing the Server
Configuring Endpoint Central MSP Server
- Configuring the Firewall
- Enabling Secure Communication
- User and role based acccess control
- Configuring Mail Server for email notifications
- Changing Server Ports, Communication mode, etc.
Discovering the Domains
Adding Domains/Workgroups
Adding Computers to manage
Adding Remote Offices
Installing Distribution Servers
- Defining IP Scopes
Configuring Agent Settings
Installing the Agent in Client Computers
- From the Console
- Using Windows GPO
- Using Script
- Manually
Configuring Firewall in Client Computers
- Enable Automatic Configuration
- Configure Manually
- Ports to be opened in the Firewall
Verifying Agent Installation Status

Patch Management

Patch Management Workflow
Setting up Patch Management
- Configure Proxy
- Define System Health Policy
Update Patch Database
- Includes latest patch database
Synchronize patch database periodically
- Update manually
- Schedule periodic updates
Identify Missing Patches
Install Missing Patches
- Install a patch to all the required systems
- Install all the missing patches to a computer
Enabling Patch Approval
Define automatic patch deployment
Exclude patches from being reported as missing
Schedule Patch Deployment
Verify the status of Patch Deployment
Patch Management Reports
- Vulnerable Systems
- Vulnerable Patches
- Latest Patches
Patch Management Alerts
- Notify when a task is complete

Software Deployment

Setting up Software Deployment
- Creating a Network Share
Adding Software Packages
- MSI Packages
- EXE Packages
Creating Packages from Templates
Deploying the Software
- Scheduling Deployment
- Perform Pre- and Post- installation tasks
Verifying the status of deployment
Setting up Self Service Portal.

Asset Management

Scan for Assets
- Scan Manually
- Schedule Periodic Scan
Configure Email Alerts
Software Metering
Manage Software Licenses
- Group Similar Software
Configure Prohibited Software
Inventory Reports
- Software Reports
- Hardware Reports
- License Compliance Reports
- Create Custom Reports

Configurations

Understanding User and Computer Configurations
Understanding Configuration States
Using Configuration Templates
Using Collections
Some Important Configurations
- Securing USB Devices
- Applying Security Policies
- Deploying Custom Scripts.
- File Folder Operations
- User & Group Management
Configuration Status Report

Green IT – Power Management

Define and Apply Power Schemes
Shutdown Remote Computers
- Shutdown Manually
- Scheduled Shutdown
  - Shutdown
  - Lock Computer
  - Standby
  - Hibernate
Shutdown computers in specific Custom Groups
Wake up Remote Computers
- Manually
- Scheduled Wake up
Power Management Report

Securing USB Devices

Enable/ Disable USB Devices
User Level / Computer Level
- Mouse
- Disk Drive
- CD ROM
- Portable Devices
- Floppy Disk
- Bluetooth
- Image
- Printer
- Modem

Tools

Remote Control
- Settings
  - Ports used for Remote Control
  - Prompt for User Confirmation
  - Log connection reasons
  - Mode of Communication
  - Enabling Video Recording
- Viewing Remote Desktop
  - Disable Remote keyboard and mouse
  - Swapping between multiple monitors.
  - Live Chat, Voice/video calling.
  - Collaborate with technicians.
  - Blacken Monitor when being controlled remotely.
  - Transfer Files between two Computers.
  - Shadow user.
System Tools
- Scheduling Tasks
  - Check Disk
  - Clean Disk
  - Disk Defragmentor
Using Chat
System Manager

Reports

Active Directory Reports
- Schedule Reports Update
- Email Reports
User Logon Reports
- Enable User Logon Reporting
- View Logon History & Reports
Create Custom Reports
Create Custom Query Reports

Mobile Device Management

Setting Up MDM
- Configuring NAT Settings
- Configuring Proxy
- Configuring Mail Server
- Creating APNs Certificate for iOS
- Configuring Authentication Policy
Device Enrollment
- Manual Enrollment
- Bulk Enrollment
- Enrollment via Apple Configurator
- Enrollment via Apple DEP
- QR code enrollment
- NFC enrollment
- Windows ICD Enrollment
- Enrolling Laptops, Desktops and Surface Pro
Profile Management
- Creating Profiles
- Creating Groups
- Associating Profiles to Groups & Devices
App Management
- Creating App Repository
- Distributing Apps to Devices & Groups
- Blacklisting & White listing of Apps
- Silent app installation/unistallation/update
- AFW for Android VPP for ios
Geo Tracking of Devices
- Lost Mode
- Location History
Single App Mode(Kiosk)
Remote Troubleshoot
Asset Management
Reports
Security Management
- Remote Wipe
- Corporate Wipe
- Clear Passcode
- Remote Lock

HelpDesk

Integration with any Help Desk Application
- Ticketing
- Alerts
Integration with ManageEngine ServiceDesk Plus
- Workflow Integration
  - Asset Data
  - Software Deployment
  - Announcement & Chat
- Complete Console Integration

Audit

Audit Actions performed using Endpoint Central
- Remote Control Operations
- Inventory Alerts

Miscellaneous Configurations / Settings

Creating Custom User / Computer Groups
Personalizing Web Console
Schedule Database Backup

Course Objectives

Endpoint Central training helps you IT staff learn the features offered by Endpoint Central and to make them effectively use them to its fullest potential. At the end of this course, you will be able to use Endpoint Central to:

Automate Patch Management of both Microsoft and Non-Microsoft applications
Distribute software applications to users and computers
Inventory software and hardware details of the network computers
Manage software license to ensure compliance and detect unauthorized software usage
Access remote computers to view/troubleshoot
Restrict USB device usage
Define and deploy power settings and go green
Configure windows desktop and applications

Who Should Attend

If you are an IT Manager, System Administrator, or an Operator, and have deployed Endpoint Central in your network, this training helps you learn the Systems Management options available in Endpoint Central and to take advantage of it in meeting your needs.

Signup for the Classroom Training, or Register for a training at your location now!