Help Desk Roles

This section allows you to create custom technician roles to fit your organization's needs.

To create your own technician role,

Navigate to Delegation tab → Help Desk Roles.
Click the Create New Role button.
In the create help desk role page, enter an appropriate name and description for the new role.
From the list of modules, select the operations that you wish to include in this role.
Click Save to create the new role.