Empower your help desk staff with the insights they need to deliver extraordinary IT services every day.
Between fire-fighting everyday incidents and ensuring 24/7 service availability, help desk staff don't have time to review IT data and look for ways to improve the quality of service. Analytics Plus provides reports straight out of the box. Plus, users can ask Zia, the in-built AI-assistant, questions to get insights on demand. This enables them to focus on what matters most—improving service quality.
Discover insights hidden in your data with 150+ pre-built reports and dashboards. Don't sweat creating reports from scratch. We've got it all covered.
Need to check on important performance KPIs? Just ask our AI-bot, Zia. Zia easily interprets user questions and responds with interactive visuals.
Get instant alerts when incident velocity crosses the monthly average, or when high-priority requests are about to breach their SLA.
Forcast SLA compliance, incoming incident volume, and budget requirements, and proactively prepare for changes.
Drill down to the root cause of recurring issues, and identify inherent problems that are plaguing your service desk.
Notice a spike in backlogs? Tag that region's IT manager and discuss the reasons behind the decrease in productivity in real time using report comments.
Visually explore ServiceNow data and discover trends with over 40+ chart types including pivots, summary tables, widgets, and geo maps.
Share ServiceNow reports and dashboards with other users securely and collaborate virtually with peers to troubleshoot everyday problems.
